Long Tall Sally Reviews 

56,916
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 1,423 reviews, most reviewers had an average experience overall. Many customers appreciate finding stylish clothing designed for tall women, often noting good length and fit. The ordering process is frequently straightforward, and some reviewers experience quick delivery. However, some people mentioned significant dissatisfaction with the return policy, often having to pay for returns or facing restocking fees. Customers frequently report inconsistent sizing, leading to items not fitting as expected. Concerns also arise regarding product quality, with some items arriving damaged or not meeting expectations. Additionally, some experienced issues with delivery, including delayed parcels or items left in poor condition.

What people talk about most

Product

Customers had ambiguous experiences with product quality and sizing, with some reviewers appreciating the... See more

Quality

Reviewers highlight ambiguous aspects of quality, with many expressing disappointment, noting that the... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers praising quick and swift delivery,... See more

Order

Customers consistently note ambiguous experiences with order, with many expressing frustration and... See more

Return policy

People report negative experiences with the return policy, often encountering unexpected fees and unclear... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Long Tall Sally continues to provide stylish clothing for women over 5'8". They offer a wide selection of sizes, and my being a US size 16, I often struggle to find cute, pretty and feminine clothing... See more

Rated 4 out of 5 stars

Update, my sincere apologies to LTS, they have refunded both my returns in time. It was just not visible in my bank account that refund was from LTS, also I did not receive any email communications... See more

Company replied

Rated 4 out of 5 stars

I never knew about this site until I was told about it. Im 5ft11, long legs and long arms so I find it difficult to get good fitting clothes. I ordered 4 pairs of jeans, the sizing is a bit off, im a... See more

Rated 3 out of 5 stars

Poor delivery service, parcel left in rain inside gate so was covered in mud and wet. Return process blocked on line, had to ring customer services to get returns label ( that went well but I should h... See more

Company replied


Company details

  1. Women's Clothing Store
  2. Clothing Store
  3. Plus Size Clothing Store
  4. Shoe Store

About Long Tall Sally

Written by the company

  • Since 1976 we’ve made it our mission to be the destination of choice for tall women worldwide.

  • We NEVER just add inches. We construct each and every garment positioning hips, hems, pockets and plackets exactly where they should be. We champion tall women everywhere.

  • Shop online for tall women's clothes in sizes 8-24. Fashion clothes for tall women: long dresses, tall tops, tall jeans & large shoes 7-13

Contact info

3.6

Average

TrustScore 3.5 out of 5

57K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 84% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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3.6

All reviews

(56,916)

1,284 reviews in the last 12 months

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Rated 1 out of 5 stars

Unfortunately the swimsuit for my…

Unfortunately the swimsuit for my daughter was too short in length.
She is 5'8"
Disappointing.
She has ordered alternatives to try .

December 6, 2025
Long Tall Sally logo

Reply from Long Tall Sally

We’re sorry to hear that the swimsuit wasn’t the right fit and understand how disappointing this must be. Thank you for sharing your feedback regarding the length — we’ll be sure to pass this on to our design team. We hope the alternative styles your daughter has ordered are a better fit, and our team has contacted you via email should you need any further assistance.

Rated 4 out of 5 stars

Cute clothing for tall ladies of all sizes

Long Tall Sally continues to provide stylish clothing for women over 5'8". They offer a wide selection of sizes, and my being a US size 16, I often struggle to find cute, pretty and feminine clothing in US retailers as I'm considered "plus" and the selection is very limited, and there are almost no tall sizes in coats, shirts, swimsuits, etc. Which makes shopping very frustrating. Long Tall Sally has become my Go-To for clothing, because I can find cute, stylish, feminine clothing here that fits great and looks good. I especially love the longer shirts and blouses. Typically, Long Tall Sally offers the exact same clothing in all sizes, which is great. My only complaint is that the photographs online are heavily edited and don't reflect what the clothing really looks like. It's very disappointing to purchase a blouse and then get it at your home and realize it's completely sheer, or that the color is not what it looked like in the photo. It's making me second guess LTS clothing. Otherwise, this is a great place to shop.

January 3, 2026
Unprompted review
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Rated 4 out of 5 stars

I have returned two packages and one of…

Update, my sincere apologies to LTS, they have refunded both my returns in time. It was just not visible in my bank account that refund was from LTS, also I did not receive any email communications that they had received and refunded my return. So I hope LTS will improve this process. Also it was very hard to get a shipping label, because customer service is very hard to reach. But my trust in LTS is restored and I dare to order again.

returned two packages and one of them is from 4 november 2025. After a couple of times trying to reach customer services and providing them with all the necessary information I still got no reply. There is no other way to contact them. I get emails from them every day to buy their stuff but once you return items,you hear nothing and don't know how to get my money back (total of around 160€).

January 3, 2026
Unprompted review
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Reply from Long Tall Sally

We’re very sorry for the delay and frustration you’ve experienced with your returns. We completely understand how upsetting it is not to have received a response, especially after providing all the necessary information.

We’ll escalate this issue to our customer service team so they can resolve your refund of €160 as quickly as possible. Your feedback about communication is important, and we’ll use it to improve our processes.

Rated 5 out of 5 stars

Fantastic!

Fantastic such a relief to wear a pair of tights that I’m not constantly adjusting all day because they’re not long enough!! Have put my mum on to these too! Great product for us long legged ladies!

December 5, 2025
Rated 1 out of 5 stars

Still waiting for my refund from December 2024! Why have I not got back yet?

I paid for an order of 2 winter coats for my daughter which were unfortunately too long on sleeves and too big all round. I paid £147 for them on 5th December 2025. They were collected by Evri and as of yet have still not received my refund and its now Saturday 3rd January 2026! If it was any other company I would have received my refund within a week of return. Unfortunately not this company, Long Tall Sally. I will continue to chase this up and take the matter further if I don't receive my refund soon. I would not recommend this company to anyone and wish I had read reviews then I wouldn't even have made the mistake of ordering in the first place. My advice is to stay clear.

December 5, 2025
Long Tall Sally logo

Reply from Long Tall Sally

Thank you for your feedback. We’re very sorry for the delay in processing your refund and understand how frustrating this has been, especially given the value of your order and the time you’ve waited. This is not the level of service we aim to provide.

Please rest assured that we are looking into your return and refund as a priority. If you haven’t already, please contact our customer service team with your order details so we can ensure your refund is processed as quickly as possible. We sincerely apologise for the inconvenience caused and appreciate your patience.

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Rated 1 out of 5 stars

Your courier has not delivered my shoes…

Your courier has not delivered my shoes despite an Email saying that they were left in my porch almost three weeks ago. I do not appreciate being lied to or being almost £50 out of pocket. Great shame up until now I have enjoyed shopping with you.

December 18, 2025
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Reply from Long Tall Sally

Thank you for sharing your experience. We’re very sorry to hear that your shoes were not delivered as expected and understand how frustrating this must be, especially given the delay and the communication from the courier. This is not the service we aim to provide.

Please contact our customer service team with your order details so we can investigate this urgently and work to resolve the issue. We sincerely apologise for the inconvenience and disappointment caused.

Rated 3 out of 5 stars

It is very hard to return things it was…

It is very hard to return things it was so much better when you return labels in the carry bags

December 19, 2025
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Reply from Long Tall Sally

Thank you for your feedback. We’re sorry to hear that you found the returns process difficult. We appreciate your suggestion about including return labels in the carry bags and will share this with our team for consideration. Your comments help us improve the experience for our customers.

Rated 2 out of 5 stars

Sent wrong size

Sent a size 10, ordered size 8

December 16, 2025
Long Tall Sally logo

Reply from Long Tall Sally

Thank you for your feedback. We’re very sorry that the incorrect size was sent. If you haven’t already, please contact our customer service team so we can arrange a replacement or refund as quickly as possible. We apologise for the inconvenience caused.

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