Lookagain Reviews 

4,392
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 72 reviews, reviewers had a great experience with this company. Customers frequently mention that the online shopping platform is very easy to navigate and that their orders usually arrive safely and quickly. Many consumers are also very happy with the excellent quality, great style, and overall high value of the products they regularly purchase. However, some customers also noted frustrating issues with delivery delays, missing items inside the package, and unexpected waiting times during shipping. A few reviewers experienced problems with the external courier service or encountered unhelpful operators when trying to resolve their account concerns. People mentioned that these problems made them feel let down.

What people talk about most

Product

Customers had positive experiences with product, often highlighting good value, stylish designs, and a great... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting that orders arrive promptly and at record... See more

Order

Users describe ambiguous interactions with order, highlighting a mix of satisfaction and frustration. Many... See more

Service

Customers consistently note ambiguous experiences with service, reflecting a wide split in opinions. While... See more

Quality

People report positive experiences with quality, highlighting that items are well-made, stylish, and offer... See more

Reviews shaping this summary

Rated 3 out of 5 stars

This company is so slow with everything they do! From delivery (which is one of the most expensive around) to taking payments. I always pay on time and they must send me half a dozen messages telling... See more

Rated 3 out of 5 stars

The jacket was depicted as having a silver zip. It arrived with a bright gold zip which looked awful, I returned the jacket and am awaiting a refund

Rated 5 out of 5 stars

Website is easy to use and you know straight away if anything is out of stock. There is a good choice of all items required. Information is given when items are being delivered. I always tell friends... See more

Rated 5 out of 5 stars

Been with Look Again for years and had no issues. Great service and good customer service. Had no problem previously obtaining a refund for a missed delivery date and was afforded free delivery.


Company details

  1. Gift Shop

Information provided by various external sources

Look Again offers you the latest looks at affordable prices. With fashion for her, him and the kids, as well as our extensive homes collection, we're your one-stop style shop. With our exclusive designs, you can stay one step ahead of the high street and your friends, plus you can be one of the first to step out in those key pieces with our Next Day Delivery service. And, even better, there's no worrying about affording it all. Our flexible payment terms mean you have up to 50 weeks to spread the cost, perfect for those big occasions like Christmas and birthdays.


Contact info

3.8

Great

TrustScore 4 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.8

All reviews

(4,392)

72 reviews in the last 12 months

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Rated 1 out of 5 stars

Very poor again

Very poor again, I shall not be using this retailer again. The order took five weeks to arrive due to incompetence in the address labelling. The product was filthy and the packing hanging off. The machine broke down after about six weeks and the retailer was not helpful.

December 16, 2024
Unprompted review
Rated 2 out of 5 stars

Really gone off

Used to really like both Kaleidoscope and Look Again but over the last few months they have become a lot less efficient. The items are not as high a standard anymore. More and more they are eroding what was good about them. It seems since Freemans have
been visibly involved the standard has dropped. The latest is the annual delivery has been withdrawn, until I pointed out that I had paid, in good faith for a year and still had until next spring to run. A good enough reason to deal with other companies in the future after years of dealing with Look Again and their sister companies.

December 1, 2024
Unprompted review
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Rated 1 out of 5 stars

Seriously disappointed

I ordered a geobook laptop deal in pink that came with a laptop bag and a set of pink headphones and received a green geobook with Minecraft stickers and no headphones or laptop so annoyed. Useless completely

November 20, 2024
Unprompted review
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Rated 1 out of 5 stars

I'm sorry

I'm sorry - but this is absolutely ridiculous.
I placed two small orders for 5 items in total.
Every single item in the damn order is coming as a separate package.
5 packages, 5 different days - and the delivery date keeps changing for each of them.
No wonder mail order catalogues are a thing of the past.
Good luck getting more orders from me, what a joke.

November 18, 2024
Unprompted review
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