I purchased a pair of boots on 03/01/2024 for $59.95. After receiving the product a few weeks later, I was disappointed with the quality—it was nothing like what was advertised on the app. I decided t... See more
Company replied
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I am always nervous ordering on line from a foreign country but I watched the youtube review video by Misty Love Lee, which included a discount code. Misty is such a lovely and genuine young lady, and... See more
Company replied
I hade very unique experience with looks like summer specifically after service because i ordered two bags I received one and the second bag was missing immediately I connect the company and they resp... See more
The Ozzy Shoulder Bag is absolutely gorgeous!!!! Amazing quality at such a good price point. Really a statement piece, it looks like a functional work of art. Customer service has been stellar as well... See more
Company replied
Company details
Written by the company
Looks Like Summer designs and retails beautiful pieces to achieve a fashion statement, a woman's truly unique way to express her style and creativity.
Contact info
Lisbon, Portugal
- hello@lookslikesummer.com
- www.lookslikesummer.com
People also looked at
Very Disappointing (Fell Apart after 3…
Very Disappointing (Fell Apart after 3 uses) DO NOT BUY!
Very disappointing, wish I had looked at these reviews before ordering!
I was informed 4 weeks after purchasing when they would arrive and that they were not coming from Portugal but Ningbo China.
Wore them a total of 3 times, they simply fell apart, the sole came away from the shoe, leaving them unusable.
They seem very happy to start the return process that leads to me having to pay the cost of the shoes themselves to return them.
After reading previous reviews I worry the refund will not be honoured, as it seems many others have experienced.
March 7, 2021
Unprompted review
Reply from Looks Like Summer
Dear Laura,
We are terribly sorry to hear about this negative experience.
I assure you all our products are subject to quality control and are made with care by following adequate production standards and we are surprised to find out this issue affected your purchase. In this case, since this is a damaged item, I kindly ask you to contact our Support Team so they may follow up on this issue adequately and provide you the solution you need to see this matter through.
It was never our intention to provide an unpleasant customer experience in any way and I can guarantee all efforts are being made to revert this situation as well as making sure the return process is streamlined for our customers from the United Kingdom on account of the recent changes caused by Brexit.
Have a great day,
Amy
Looks Like Summer Team
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Very happy with my purchase and experience
My boots are just gorgeous and exactly what I was hoping for. The quality of leather is good and they are well made. The customer service team were also very responsive and helpful. I contacted them twice and both times I received a reply same day which addressed my questions perfectly. I will certainly be buying again from this company.
March 5, 2021
Unprompted review
Returns cost $60 from Sydney back to…
Returns cost $60 from Sydney back to China! This is a rip off.
February 15, 2021
Unprompted review
Reply from Looks Like Summer
Dear Libby,
Thank you very much for sharing your feedback!
We understand return shipping costs may be higher than we would like for certain parts of the world at the moment - at Looks Like Summer, we provide a worldwide free express shipping service at no additional cost and we have recently implemented prepaid shipping labels for Europe, USA, and Canada.
We hope to successfully implement this system for many other countries around the globe in order to facilitate the return process and we will certainly take your feedback into account in order to continuously improve our service.
Have a great day,
Amy
Looks Like Summer Team
Be careful
Be careful, this is a scam. The products are nothing like on the pictures. Their quality is horrible. You need to pay to return them back to China and the company claims that they never received them. BE CAREFUL!
November 14, 2020
Unprompted review
Reply from Looks Like Summer
Dear Lina,
We are sorry you had such an unfortunate experience shopping at Looks Like Summer.
Our products are crafted in China using genuine cowhide leather, sourced from certified producers and suppliers, all while following strict quality standards and regulations in order to ensure all products present high quality at a low price point.
We offer the option of prepaid shipping labels for Europe, USA, and Canada and we are doing our best to make sure this option becomes available for more countries as we maintain close contact with couriers to make sure we improve our service.
Due to ongoing COVID-19 pandemic affecting services on a worldwide scale, couriers may take longer than expected to process deliveries but we assure you all returns are properly processed as swiftly as possible and in case there is anything else you need, our Support Team is ready to assist you!
Have a great day,
Amy
Looks Like Summer Team
Received my delivery yesterday was…
Received my delivery yesterday was absolutely delighted with my boots fantastic quality and delivery presentation was super...Received my order within 7 working days...very happy customer
February 11, 2021
Unprompted review
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From start to finish, a nightmare
From start to finish, this was a nightmare of a transaction. The product was shipped many weeks after promised delivery, and when the order (2 pairs of boots) arrived from China, the quality was extremely shabby. When I tried to return the products, it took several weeks for the authorized return labeling to be e-mailed, and though I returned the boots promptly, and the USPS confirmed their delivery to a storage locker in Tampa, FL, I did not receive a refund, despite 3 e-mails. It took filing a grievance with PayPal to resolve the issue. Fortunately, PayPal took care of everything in just 72 hours. This is totally a "virtual" front for an enterprise with no inventory, no capital (except yours), no infrastructure, and no customer service. Only a threat from PayPal motivated them to respond.
February 9, 2021
Unprompted review
Reply from Looks Like Summer
Dear Rick,
Thank you very much for your feedback - it means a lot to us.
Looks Like Summer's items are handmade in China with genuine cowhide leather and we make sure to resort to reliable producers that follow strict industry standards to guarantee both high-quality products as well as dispatch. Shipment and distribution are enabled via our warehouses located in the USA, Portugal, and China and all orders are prepared according to criteria of stock, proximity and readiness to respond.
Please accept our apologies for not being able to process your order or return request as quickly as we would like and I assure you we do everything we can to avoid these delays so that our customers may receive their refunds accordingly.
Our Support Team at hello@lookslikesummer.com is available to assist you in case there is anything else you may need and we do appreciate your opinion as it will allow us to improve and evolve as a company.
Have a great day,
Amy
Looks Like Summer Team
I got my purse in time and it looks…
I got my purse in time and it looks very good! Absolutely 100% leather.
I was very nervous after I was reading all this reviews... but I’m happy with my purchase. Maybe I got lucky...
February 7, 2021
Unprompted review
Garbage site from China
I do not recommend this site. I very rarely leave a review on certain businesses but I felt I must share my experience to reduce further inconvenience from web users. This site sells Chinese merchandise, ships directly from China. I paid $120 for a leather boots and the shoes came looked like $20 worth plastic one with bad chemical smell you can't even find it Bogo store. I requested a refund..and it is taking me more than 2 months to get a refund. I still have not received my refund after purchasing on black friday 2020, today is mid Jan of 2021. This is some BS redic
January 21, 2021
Unprompted review
Reply from Looks Like Summer
Dear EJ,
Thank you very much for speaking your mind.
At Looks Like Summer, our boots are handmade in China with light cowhide leather and lined with a synthetic fabric which results in comfortable items fit for lasting usage no matter the occasion.
We ship all parcels from our warehouses in China, Portugal, and the USA following criteria of stock, availability, and readiness to respond - this means your order will always be fulfilled by the warehouse team that is best suited for the task ensuring your order reaches you in the lowest time possible.
Our Support Team is more than willing to assist you with the matter of your refund as we wish for nothing less than your satisfaction and happiness. I assure you we will consider your experience in a conscious effort to improve our service quality.
Have a great day,
Amy
Looks Like Summer Team
False advertisement
False advertisement. They sold me a pair of boots for over $100 claiming it's leather and it smells like nylon. Comes from China. Don't trust their claims.
January 8, 2021
Unprompted review
Reply from Looks Like Summer
Dear Sun Lover,
We truly appreciate your feedback!
Although we respect your opinion entirely, I assure you that Looks Like Summer crafts its items in China using genuine cowhide leather and following strict quality standards and regulations in order to ensure all products present high quality at the lowest price possible. Please note that items should have a strong smell due to the chemicals used when assembling the products in order to increase durability, resistance, and longevity - the natural scent of leather quicky replaces this odor with exposure to air and use.
Additionally, all parcels are shipped from our warehouses in China, Portugal, and the USA following criteria of stock, availability, and readiness to respond, making sure your order reaches you in the lowest time possible.
We hope to provide the best customer experience possible and I assure you your opinion has been taken into account for the purpose of improvement!
Have a great day,
Amy
Looks Like Summer Team
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Sizing was perfect
I had a great experience with Looks like Summer and LOVE my Valentina boots. Sizing was perfect for me, I'm normally a US size 8 and I got a 39 as suggested and it fit perfect. Thanks!
January 7, 2021
Unprompted review
This company is dreadful
This company is dreadful. Steer clear of them. They take your money, take weeks to deliver the product and then trying to return them and get a refund is practically impossible. I am trying to be patient but that is quickly running out.
January 6, 2021
Unprompted review
Reply from Looks Like Summer
Dear Kate,
Please accept our apologies for your unfortunate shipping experience.
We do everything within our reach to make sure all parcels are dispatched and sent as quickly as possible but, due to strict COVID-19 regulations and to ensure our team's health and safety, our usual service times have suffered from unforeseen delays beyond our control.
We expect to avoid these issues in the future once dispatch and transport resume their normal and expected service lines and I assure you we do our absolute best to circumvent these circumstances and provide suitable solutions whenever and wherever we can.
In case there is anything else you may need, our Support Team is ready to provide additional clarification and, hopefully, we may yet offer you the pleasant customer experience you deserve.
Thank you very much for your patience,
Amy
Looks Like Summer Team
I cant comment on the quality of shoes…
I cant comment on the quality of shoes but I ordered at the beginning of Dec.
I did get the tracking eventually. Its been 3 weeks and no arrival and I contacted customer service. I understand it is COVD and Christmas time. I needed these for a funeral and because of my finances at the moment because of this I explained that I would like a refund. They gave me a refund within a couple of hours. I appreciate this as I need the money to look after family. Thankyou.
December 29, 2020
Unprompted review
Money lost! Havent recieved shoes, no mone return
I mean their service is not even horrible, its disgusting! No respond, the s***t on the custemers as hell!
I havent recieved one pare of shoes+I cant send one pare back! They dont return my money, they dont respond on my e-mail... I have just lost my money for 2 pare of shoes: one I havent even recieved. They betray customers! I lost more than 150 Euros and its pretty much money! I just advice everybody: google and read about places/websites where you make your order. If I had googled them before I made a purchase, I would have never ordered anything from their website.
Anyways I should say I wear one pare of shoes that I have ordered and I like the quality, I like how they are made and thats it with the posivite sites of this "company".
December 28, 2020
Unprompted review
Reply from Looks Like Summer
Dear Alexandra,
We are so sorry to hear you had a bad experience while shopping at Looks Like Summer.
We are certainly happy you enjoyed the quality of the pair you received but I can guarantee we will look into this matter in order to understand what happened and to know why you didn't receive your complete order as well as why you were unable to process a return.
Our Support Team will look into this very soon and do their best to find a solution in order to turn this into a pleasant experience. Should there be anything else you need, I assure you they are more than willing to assist you!
Thank you so much for letting us know about your point of view.
Amy
Looks Like Summer Team
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IT’S A FRAUD
IT’S A FRAUD! Don’t buy from them!
Delivery was supposed to be in 2-7 days and had to wait for a month. Since it was supposed to be a gift for a friend and they arrived too late I no longer needed them. However to return them I had to pay for the delivery!! Even though it was their fault that they were sent too late! Plus the quality is awful- made with the cheapest plastic and the smell is bad!
The customer service is also useless.
I’m so disappointed and angry because they really sell lies!
December 27, 2020
Unprompted review
Reply from Looks Like Summer
Dear Marina,
We are truly sorry to hear about your experience.
Unfortunately, due to seasonal high-deman as well as rigorous conditions on account of the current COVID-19 pandemic, our dispatch and expected delivery times suffered severely although we always do our best to avoid this from happening in any way we can. Please accept our apologies for not being able to live up to your expectations.
We do offer free exchanges for Canada, USA, and Europe and we do the option of prepaid return shipping labels for the aforementioned regions in case the customer wishes to obtain a refund. This is all possible via our Returns Center we are working our hardest to make sure more countries and regions also have this option available in the near future.
As for the quality, I can assure you that our items are made with genuine second layer cowhide leather. While not first layer cowhide, this is a very durable and resistant material that allows for great quality at an affordable price.
We do hope we can improve and evolve in order to offer you a service that you find suitable and pleasant and we thank you for your feedback.
Amy
Looks Like Summer Team
Horrible stinking CINESE boots sewed in…
Horrible stinking CINESE boots sewed in Ningbo basements!!!!! People, stay away from LLS, they are not Portuguese, this is not leather, this is a barefaced fraud!!!
December 22, 2020
Unprompted review
Reply from Looks Like Summer
Dear Kate,
Thank you for speaking out about your experience.
Looks Like Summer is, indeed, a Portuguese company - our items are handmade in China from genuine cowhide leather following strict quality standards while shipping and distribution are secured via express shipping, sent from our warehouses in China, USA, and Portugal according to criteria of stock, availability and readiness to respond.
Our Support Team is more than willing to assist you with any issue you may face and I assure you they strive for nothing less than your happiness and satisfaction, always.
Have a great day,
Amy
Looks Like Summer Team
Rather bad quality and misleading return policy
Unfortunately, when I ordered in early October there weren’t many reviews back then. When the company states that they’re from Portugal, they actually have their products manufactured in China.
The company is tricking people about their return policy: As a customer reading the terms&conditions you’d think you can return the purchased item for under 15€ within the EU in case it does not fit, but the costs to China amount up to 50€ or more. It is not displayed on their website that their production is in China and therefore it is a well-set trap.
Not a great strategy of this company, ir will leave them having unsatisfied customers and in the end (unless something changes), I suppose Looks Like Summer will not be able to keep their business up for long.
About the product itself: The sole is plastic, the seam on the sole is printed into the plastic. They have a very stingy and artificial, plastic-like smell even after leaving them on the balcony for a week. I’m unsure whether the leather is genuine. The boots look cute but also cheap. I’ll keep them because that’s my best option but I would not choose Looks Like Summer again.
December 20, 2020
Unprompted review
Bought goods worth 300$ and never got…
Bought goods worth 300$ and never got shipment. They issue a fake tracking number and customer service tell you that it’s being processed. After one month the shipment status stays the same.
December 15, 2020
Unprompted review
Reply from Looks Like Summer
Dear Jessie,
Thank you for expressing your opinion - we value it highly.
We are very sorry you never got your shipment and that we were not able to deliver your order within the expected service time - it was never our intention to make you feel cheated in any way.
Unfortunately, due to unforeseen delays on account of production limitation in the wake of the present COVID-19 pandemic as well as transport constraints experienced by our chosen courier services, it was not possible for us to dispatch your order as quickly as we would like although we do everything in our reach to ensure delivery is possible given the unfavorable circumstances.
In cases such as these, we are more than willing to consider and process a refund on account of the delays and we assure you we will work in every way necessary to prevent these issues from happening in the future.
Have a great day,
Amy
Looks Like Summer Team
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WHY?!
WHY, WHY I DID NOT RAED ANY REWIEW BEFORE I BOUGHT THIS "SHOES"....
Bad, really bad quality! Not real leather and this shoes have a strong chemical smell! Unfortunately, I bought 3!!! pairs of their shoes((((( And they divided delivery for 2 parts and this shipment is going from China!!! I am so upset! Warring everyone don't look at the pictures on Instagram or their website-it's not the same you will got!!!
December 15, 2020
Unprompted review
Reply from Looks Like Summer
Dear Наталья,
Thank you very much for your review!
At Looks Like Summer, we craft our items in China using genuine cowhide leather and following strict quality standards and regulations in order to ensure all products present high quality at a low price point.
We then ship all parcels from our warehouses in China, Portugal, and the USA following criteria of stock, availability, and readiness to respond - this means your order will always be fulfilled by the warehouse team that is best suited for the task - By doing so, we ensure that your order reaches you in the lowest time possible.
Please accept our apologies for not being able to prove the customer experience you deserved as we did have to send your order in two separate parcels on account of courier weight constraints - we will make sure to avoid these situations in the future in order to provide the best service we possibly.
Have a great day,
Amy
Looks Like Summer Team
Your service is a joke!!!
The way you treat your customers is a joke! After receiving a complete wrong order I keep getting mails form "Amy" telling me the same stuff over again the I need to contact the return center. I haven't received any return address or any useful and right now it looks that I will neither get my money back nor get any useful reply. This is pure fraud!!!
December 10, 2020
Unprompted review
Reply from Looks Like Summer
Dear Man,
Thank you very much for sharing your thoughts!
We understand your disappointment and concern regarding your order and I truly apologize for this unfortunate situation as it was never our goal to provide a bad customer experience, at all.
Our Support Team kindly asked you to access our Returns Center as there, after the request is properly submitted and approved, you will receive all required instructions that would allow you to get all your correct items or a refund if you prefer!
I can assure you we do our very best to provide an ever-improving service and we do take all our customers' opinions into account and we do hope in the future we can finally offer you the customer experience you deserve.
Have a great day,
Amy
Looks Like Summer Team
Biggest disappointment ever - FRAUD!!!
Biggest disappointment ever! It was a fatal mistake not to control LLS here. Delivery comes from China, not from Portugal as it looks like! Bad-smelling fake leather products that cost max 20 euro each piece. I had to pay 50 euro just for custom fees. They don't answer about the return and refund, only a standard reply about their "quality". I suspect that it is not reasonable to return due to high delivery costs, and that's surely what is the strategy of this fraudulent enterprise about!
December 3, 2020
Unprompted review
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