WHILE SHOPPING ONLINE AND PROCEEDING TO THE CHECKOUT I IMMEDIATELY NOTICED SOME NINJA ISH!!! WHO IN THE HEii ASK CUSTOMERS TO LEAVE A TIP FOR OLINE SHOPPING?!?! OMG! WHY WOULD WE LEAVE A TIP IF WE ARE... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I ordered a beautiful dress in September for a wedding in early October. Six weeks later a tattered and ill proportioned rag of material shaped in dress form arrived. Way too late for the event i need... See more
Company replied
I placed an order in October and STILL haven't received my package. I let customer service know my frustrations since my package didn't arrive in time for my event and they just told me they hope I ca... See more
Company replied
I returned an item to Loragal and have still not received my refund. The quality of the clothes is very poor and nothing like the pictures. Many other people are saying the same thing on other review... See more
Company replied
Company details
Written by the company
LORAGAL is a professional fashion online shop. We dedicated to helping customers enjoy shopping the excellent quality clothes with affordable price. LORAGAL offer the latest and most popular fashion gears. Ensuring that you can find any type of clothes for yourself with wholesale price but superior quality. Highly welcome you to choosing LORAGAL.com and enjoy shopping!
Contact info
1951 W Corporate Way, 92801, Anaheim, United States
- +1 407 813 1829
- business@loragal.com
- www.loragal.com
1.7
Bad
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Never again...
Finally! I got Paypal involved and was refunded almost immediately. If you are having trouble getting your refund from Loragal, keep all of your communications and file a claim with Paypal. Thank you Paypal!
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UPDATE: It is now the end of September, I returned my order, at my expense back in August, and have still not received my refund. I have emailed several times and each time this company tells me that if I paid on Paypal, that I will receive my refund in 3 - 7 days. They received my return on August 16 it is now September 26 and I have received nothing but prompt email responses...DO NOT ORDER FROM THIS COMPANY. Continue reading for the full story.
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I placed an order for 2 dresses at the beginning of June and received them at the beginning of August. I emailed them about 2 weeks after placing my order and got the following professional response:
Thank you for your patience, and we sincerely apologize for any inconvenience.
We've confirmed with our warehouse that your order is scheduled to ship within 1-2 weeks. Due to the high volume of orders, we're taking a bit more time to ensure the quality of each item. As soon as your order is on its way, you'll receive an email with a tracking number to follow its progress.
Delivery typically takes 1-3 weeks. We appreciate your understanding, and if you have any further questions or concerns, please feel free to reach out. When I finally received my order about 8 weeks later, neither met my expectations. Material and design did not look like the pictures. As a sidebar, it would be helpful if descriptions include measurements or at least the measurement or size of the models to give more perspective. I am tall, but neither maxi dresses went past my shins. Even if they were the right size, I would not have kept them because of the quality. When I emailed for return information, I got an email offering me a credit for $58 dollars, the purchase was $117 or 30% of the original purchase price upon return. I am currently waiting for a response to my request for a full refund. I do not recommend Loragal and will not order from them again.
August 3, 2025
Unprompted review
Reply from loragal.com
Hello Nicole ,
We truly regret that we fell short of your expectations in both delivery timeliness and product quality, and we completely understand your frustration.
Regarding the shipping delay, we want to assure you that we're taking this matter very seriously. We have already escalated this issue to our logistics management team, who will conduct a thorough review of the delivery process. Our goal is to implement immediate improvements to prevent similar delays for you and all our valued customers in the future.
We're equally concerned that the product you received didn't meet your expectations. Your feedback about the product information has been documented and will be shared with our product development team for careful consideration in future improvements.
The customer service team has proposed a partial refund option for your consideration. However, we want to emphasize that this is merely one possible solution - just for reference. If you prefer, you're welcome to return the product for a full refund.
According to our records, our customer service representative sent you detailed return instructions on August 6th.
Once we receive your returned items , our quality team will inspect it and process your refund asap.
We truly value your business and appreciate your patience as we work to resolve this matter to your satisfaction.
Loragal Trustpilot Team
complaint@loragal.com
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Do Not Order from This Company
Do Not Order from This Company
I placed an order on June 26, 2025, and as of over 30 days later, I still have not received it. On July 20th, I checked the status — the package hadn't even cleared customs. I checked again on July 30th, and the tracking information still showed it stuck in customs with no delivery in sight.
I reached out to customer service, and their response was extremely unhelpful: “We know it can be frustrating to wait on an order, but it’s coming. Give it another two weeks.” At that point, it had already been over a month since I placed the order.
I specifically ordered this dress for my birthday, a very special occasion — and now they’re telling me it might arrive nearly two months late, well after my event. I ended up having to buy a last-minute emergency dress from Amazon while I was away, because I didn’t have time to shop when I returned.
This has been a completely frustrating experience. Do not order from this company — they don’t deliver on time, their customer service is dismissive, and you risk never receiving your product when you actually need it.
June 26, 2025
Unprompted review
Reply from loragal.com
Hello Kya,
We were truly disheartened to learn that the delay in your package delivery has impacted your special birthday plans. Please accept our deepest apologies for this inconvenience.
Our team has been in direct contact with the shipping carrier to expedite your package’s delivery, and we’ve emphasized the time-sensitive nature of this shipment.At this stage, we kindly ask for just a little more patience—we’re hopeful your order will arrive soon.
Thank you for your patience.
Loragal Trustpilot Team
complaint@loragal.com
Beware hates giving back refunds
Beware hates giving back refunds; items are not as pictured also. I will never order again.
August 2, 2025
Unprompted review
Reply from loragal.com
Hello Monica,
We sincerely apologize that the product did not meet your expectations.
Your returned package is still currently in transit back to our return warehouse. As part of our standard return policy, we will process your refund immediately upon receiving and inspecting the returned item to ensure everything is in order. Please rest assured that once this verification is complete, your refund will be issued without delay—we guarantee it.
In the meantime, we kindly ask for your patience as we await the arrival of your return. You can also track the status of your return package on your end.
If you have any questions or need further assistance, please don’t hesitate to contact us.
Loragal Trustpilot Team
complaint@loragal.com
I ordered two outfits June 29th 2025…
I ordered two outfits June 29th 2025 order number LG01148170. I have not yet received my items. I needed them for the end of July and now that time has come and gone. I hope they look like the pictures. I have seen many reviews (after I ordered) of the lack of communication, and unresponsiveness. I'll follow up with an update(s), pictures, and satisfaction.
2025-07-30 10:30:00
US， The package will be picked up from customs
2025-07-29 20:05:04
UNI DATA CENTER Order received
2025-07-28 09:00:00
US, Customs review has been approved
2025-07-26 09:00:00
The package information review by US Customs is currently underway
2025-07-24 09:00:00
The customs clearance documents for the package in the United States have been submitted
2025-07-22 10:00:00
The package has arrived at the international port in the United States
2025-07-20 10:00:00
US, The package has arrived near the port of the destination country
2025-07-18 10:00:00
The package is in transit to the destination country.
2025-07-16 10:00:00
The package is in transit internationally.
2025-07-14 09:00:00
HK, Have left Hong Kong International Port.
2025-07-12 09:00:00
HK, ready to depart from the international port
2025-07-10 09:00:00
HK, Customs clearance documents have been reviewed and approved by the customs
2025-07-08 09:00:00
HK,The customs declaration documents have been submitted for customs review.
2025-07-06 09:05:00
HK, The package has arrived at the customs intemational supervision warehous.
2025-07-04 18:18:55
Hong Kong Leaving the warehouse in the country of origin
2025-06-30 11:03:48
Hong Kong Arrive YunHui warehouse in processing
2025-06-29 14:35:53
Hong Kong Order information received
Update, 8/7/25
Loragal’s responds is not sufficient. Based on previous reviews, they should find a more efficient mode of shipping. I have purchased items from China before and it has not taken this long. I will update with pictures of items.
June 27, 2025
Unprompted review
Reply from loragal.com
Hello Altia L Lawrence-Bynum,
We sincerely apologize for the unexpected delay in the delivery of your order.
Upon noticing the delay, we immediately reached out to our logistics partner to investigate the status of your package. We have urged them to prioritize your shipment and provide an updated tracking status as soon as possible. While we do not have full control over the shipping process, we are doing everything we can to ensure your order reaches you without further delay.
In the meantime, we hope your package arrives safely and meets your expectations. If, upon receiving your order, you encounter any issues or are not completely satisfied with the product, please don’t hesitate to contact us. Our customer service team is ready to assist you .
Thank you for your trust and support.
Loragal Trustpilot Team
complaint@loragal.com
Purchased 2 items at the beginning of…
Purchased 2 items at the beginning of May I've still yet to receive - Tracking shipment for months its just clearing customs - Not sure if the new Tariffs effected but this is RIDICULOUS - Ordered from before do not remember shipping taking this long - I can say the quality is always exceptional & items are exactly as depicted - WAITING...............
May 7, 2025
Unprompted review
Reply from loragal.com
Hello Cher,
We are sad to hear that you haven't received the order
To help us resolve this matter efficiently, we kindly request that you share any relevant order information (e.g., order number , email address, or recipient's name) via complaint@loragal.com.
Once we receive these details, our team will prioritize your case and offer the update.
Loragal Trustpilot Team
complaint@loragal.com
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Delivery time is awful
Delivery time is awful. Quality of items are great
March 1, 2025
Unprompted review
Reply from loragal.com
Hello Blondena,
We sincerely apologize for the delayed delivery. While we're glad you're satisfied with the product quality, we understand timely shipping is equally important. We’re optimizing our logistics process to prevent future delays.
Thank you for your patience.
Loragal Trustpilot Team
complaint@loragal.com
WASTE OF TIME !!!
WASTE OF TIME !!!! And MONEY! DONT
It took over two months for my order to arrive and the items are too small and poor quality. I requested information to return the items and they will not provide a return address. I have been emailing them for weeks. They keep offering a coupon code or partial refund. I want to return the items for a full refund. But they WILL NOT provide the address to send the items back. HORRIBLE customer service.
July 9, 2025
Unprompted review
Reply from loragal.com
Hello KD,
We sincerely apologize for the unpleasant shopping experience you encountered.
Unfortunately, we couldn’t find your order under your nickname. For security and faster resolution, please email us with your order number or the email address associated with your purchase.
This will allow us to take the necessary steps to investigate the issue and provide you with a prompt and satisfactory resolution. Please note that we provide a 30-day return and exchange service after the package is received.
Loragal Trustpilot Team
complaint@loragal.com
It’s been almost 2 months still haven’t…
It’s been almost 2 months still haven’t received my orders. Don’t waste your money here like I did. Requesting refund no order should take this long.
July 30, 2025
Unprompted review
Reply from loragal.com
Hello Keta W,
Sorry to heat that you haven't received your order or refund.
Please email us by complaint@loragal.com , provide us with the order information so that we can resolve the issue for you more quickly.
We are committed to providing you with the best service and ensuring your satisfaction.
Loragal Trustpilot Team
complaint@loragal.com
DO NOT ORDER!!!!!!!!!!!!
DO NOT ORDER!!!!!!!!!!!!!
I ordered a dress for $150, and what I received was not the dress I ordered. I immediately reached out to request a return, and the company completely ignored my email. As soon as I mentioned the return, all communication stopped. No acknowledgment. No solution. Just silence.
This is completely unacceptable and unprofessional. I’m now out $150 with a product I didn’t even ask for. The service has been absolutely horrible—zero accountability, zero customer care.
Do not order from this company. If something goes wrong, don’t expect any support. Save your money and shop somewhere that actually respects its customers.
July 21, 2025
Unprompted review
Reply from loragal.com
Hello Candace T,
Please rest assured that we are fully committed to assisting you with your concerns. Due to certain restrictions regarding nicknames or usernames in the review, we are currently unable to locate the specific order associated with your account.
To help us resolve this matter efficiently, we kindly request that you share clear images of the product in question , any relevant order information (e.g., order number , email address, or recipient's name) via complaint@loragal.com.
Once we receive these details, our team will prioritize verifying the information and addressing any unresolved issues. We sincerely apologize for any inconvenience this may have caused and greatly appreciate your patience and understanding.
Our goal is to provide you with a prompt and satisfactory resolution.
Thank you for your cooperation, and we look forward to assisting you soon.
Loragal Trustpilot Team
complaint@loragal.com
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It took two months to deliver
It took two months to deliver. What i got was very poor quality and nothing like the picture. Fake dress I received. So dissatisfied and disappointed.
June 30, 2025
Unprompted review
Reply from loragal.com
Hello Virginia,
We sincerely apologize for the extended delay you experienced in receiving your dress.
To address this issue, we will immediately escalate the situation to our logistics department for a thorough investigation. This will help us identify any gaps in the delivery process and prevent similar delays in the future.
Additionally, if the dress you received does not meet your expectations, please don’t hesitate to let us know. Our dedicated customer service specialist will personally follow up on your case to ensure a swift and satisfactory resolution.Please pay attention to checking our emails .
For your peace of mind, please remember that we offer 30-day return and exchange policy from the date of delivery.
Your feedback is invaluable in helping us improve our service.
Loragal Trustpilot Team
complaint@loragal.com
Receiving clear responses when i didn't…
Receiving clear responses when i didn't understand what a preorder was!! i was kept calm and assured that all was well and it was!! my dress is stunning!!
June 13, 2025
Unprompted review
Reply from loragal.com
Hello Jaye,
Thanks for your understanding and patience!
PRE-SALE is to sell products before production. The PRE-SALE products are out of stock and cannot be shipped immediately, need to wait until the production is completed.
If you have any more questions or need a hand with anything else, don't hesitate to reach out. We're here to help.
Loragal Trustpilot Team
complaint@loragal.com
Wish I could vote 0 stars
Wish I could vote 0 stars! Loragal is fake and never received any merchandise! Thank god I didn’t use my credit card! Used cash app to purchase 150 worth a merchandise’ never received money back or clothing! Buyer beware this place is a scam if you look up reviews people are talking about how they can’t wait to get the item but nothing about ever getting items’ true scam
May 27, 2025
Unprompted review
Reply from loragal.com
Hello Sabrina,
We are very sorry to hear that you haven't received the order or the refund.
To solve this problem as soon as possible, we suggest that you can tell us your order number or the name of the recipient, the email address where the order was placed, etc. via our email, so that we can solve this problem for you as soon as possible.
Should you require any further support, please contact us through complaint@loragal.com, and we’ll ensure your concern is addressed.
Loragal Trustpilot Team
complaint@loragal.com
The great part is I got the dress I…
The great part is I got the dress I wanted and it fit like it’s supposed to. I love the dress! But the not so great part is how long it took me to get it. It took 2 months to get 1 item. That was quite nerve wrecking!
July 25, 2025
Unprompted review
Reply from loragal.com
Hello Tara,
We are very excited to hear that you like this dress and it fits very well!
At the same time, we sincerely apologize for the exceptionally long delivery time - which far exceeds our standard shipping time. We fully understand how frustrating this is for you. This delay is not the experience we would like any of our customers to have. We have reviewed this issue together with our logistics team to prevent such delays from happening in the future.
We hope to serve you again soon. The next shipment will be even faster!
Loragal Trustpilot Team
complaint@loragal.com
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Most awful company. Scammers alert
Most awful company. I waited ages for my items to be delivered only to be told it was delivered on a certain date. Never received my items. I spoke to their customer services team who proceeded to tell me that it had been delivered. I told them i never received any items. They told me they would get back to me and never did. I escalated to back to PayPal who also denied my refund as they showed "proof of delivery". I'm escalating this further. But I'm disgusted by the treatment I received. Clearly a scam website trying to steal your money. DO NOT BUY from them.
June 19, 2025
Unprompted review
Reply from loragal.com
Hello Natasha,
We understand how frustrating it must be to expect a delivery and not receive it as anticipated.
Upon further investigation with our logistics partner, we can confirm that the package was marked as successfully delivered on June 17. To assist you in locating it, we’ve sent a follow-up email containing additional delivery details, including the shipping carrier’s tracking information and any available delivery notes.
We also deeply regret that our customer service team was unable to provide you with the delivered information promptly. This was an oversight on our part, and we are taking steps to improve our response times and communication processes to prevent such delays in the future.
Thank you for your patience and understanding.
Loragal Trustpilot Team
complaint@loragal.com
I have ordered since June 16/25 up till…
I have ordered since June 16/25 up till now I’m still waiting on my package they told me that my order have been shipped into 3 packages I received the first 2 pieces after one month and I’m still waiting on my remaining orders what is going on who can I talk to concerning my orders I’m supposed to be traveling soon and I have not received my remaining orders.
July 16, 2025
Unprompted review
Reply from loragal.com
Hello,
Please be assured that your issue has been brought to our immediate attention.
To expedite the process and ensure we have all the necessary information to assist you, we strongly recommend that you send us your order information via the email address provided below. This should include the full name of the recipient, the email address associated with the order, or the order number. Providing this information will help us locate your order more efficiently and enable us to offer you the best possible support.
We are at your service and will make every effort to ensure you are fully satisfied.
Loragal Trustpilot Team
complaint@loragal.com
I have yet to receive my product and…
I have yet to receive my product and I’m very disappointed as to why it takes so long and what other country is it possibly coming from may that be the reason?
July 22, 2025
Unprompted review
Reply from loragal.com
Hello Robin,
We truly regret that your order hasn’t reached you yet.
Kindly email us your order details, as we can’t track it by username due to the high order volume. We’re committed to fixing this for you and appreciate your cooperation!
Loragal Trustpilot Team
complaint@loragal.com
2 months gone by, still waiting on shipment
Placed an order June 6, 2025 and today is July 22, 2025 and still no order. Customer service is lacking and will never order from them again.
July 23, Still no package
Here is the Order No. LG01108389 based on your reply. Doesn’t matter what you reply with it’s still almost 2 months from date of order for one item. Bad business is just bad business
July 19, 2025
Unprompted review
Reply from loragal.com
Hello Sher,
We truly appreciate your feedback and want to make this right for you! If you could kindly provide your order number, the name on the order, or the email in question, we’ll get to work immediately to resolve the issue. Kindly email us by complaint@loragal.com.
Thank you for your patience—we’re here to ensure you have a great experience!
Loragal Trustpilot Team
complaint@loragal.com
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THIS IS A SCAM THEY'RE JUST TAKING YOUR…
THIS IS A SCAM THEY'RE JUST TAKING YOUR MONEY AND NOT DELIVERING MERCHANDISE I LIVE IN MICHIGAN I'M GOING TO TRY TO GET THE POLICE INVOLVED THIS SITE SHOULD BE SHUT DOWN
July 22, 2025
Unprompted review
Reply from loragal.com
Hello Ronda,
We definitely don’t want you feeling this way!
Please share your order number, the name on the order, or the email address you’re referring to so we can investigate and fix this for you. Kindly email us by complaint@loragal.com.
Thanks for your patience—your satisfaction is our priority!
Loragal Trustpilot Team
complaint@loragal.com
What The HELLY!!!
UPDATE to my last review about not receiving anything, Welp! I FINALLY received my order and it looks like some 5 year olds made this dress at daycare. It looks hideous. It doesn’t even fit like the size it should be. It’s so hideous looking that this gotta be a joke. Y’all are out here, robbing people. Because you know dang well. Nobody should ever be charged to receive something in this condition. You should be ashamed of yourselves. I’m gonna find out how to sue you in a civil suit for everybody. That’s been a victim of your fake advertisement. Standby.
July 16, 2025
Unprompted review
Reply from loragal.com
Hello Angela,
We are very sorry that the product you received did not meet your expectations. This is not the level of service we strive to provide, and we truly regret the disappointment this has caused you.
We have already escalated this issue to our production team for immediate review to ensure such discrepancies do not happen again in the future.
To make things right, we have processed a full refund for your order. You will see the amount credited back to your original payment method within 3-7 business days. If there are any delays or issues with the refund, please don’t hesitate to let us know.
We hope to have the opportunity to serve you better in the future.
Loragal Trustpilot Team
complaint@loragal.com
These people are pitiful don't order…
These people are pitiful don't order from them requested and denied a refund 2 months ago because my order had "already been shipped" and here I am 3 months later getting ready to move and still don't have my order... Their tracking updates are even a joke
July 21, 2025
Unprompted review
Reply from loragal.com
Hello Dynasty,
Sorry to hear this, to help you faster, could you please send us your order number, the recipient’s name, and the email address linked to the order? Just reply to this email with those details, and we’ll jump on it right away.
Thanks so much for your understanding!
Loragal Trustpilot Team
complaint@loragal.com
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