WHILE SHOPPING ONLINE AND PROCEEDING TO THE CHECKOUT I IMMEDIATELY NOTICED SOME NINJA ISH!!! WHO IN THE HEii ASK CUSTOMERS TO LEAVE A TIP FOR OLINE SHOPPING?!?! OMG! WHY WOULD WE LEAVE A TIP IF WE ARE... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I ordered a beautiful dress in September for a wedding in early October. Six weeks later a tattered and ill proportioned rag of material shaped in dress form arrived. Way too late for the event i need... See more
Company replied
I placed an order in October and STILL haven't received my package. I let customer service know my frustrations since my package didn't arrive in time for my event and they just told me they hope I ca... See more
Company replied
I returned an item to Loragal and have still not received my refund. The quality of the clothes is very poor and nothing like the pictures. Many other people are saying the same thing on other review... See more
Company replied
Company details
Written by the company
LORAGAL is a professional fashion online shop. We dedicated to helping customers enjoy shopping the excellent quality clothes with affordable price. LORAGAL offer the latest and most popular fashion gears. Ensuring that you can find any type of clothes for yourself with wholesale price but superior quality. Highly welcome you to choosing LORAGAL.com and enjoy shopping!
Contact info
1951 W Corporate Way, 92801, Anaheim, United States
- +1 407 813 1829
- business@loragal.com
- www.loragal.com
1.7
Bad
1K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Forced to leave at least 1-star
Forced to leave at least 1-star, which is absolutely ridiculous ! This company deserves 0-star rating. I've never ordered clothing online due to skepticism of not being able to see the item before purchase. I'll NEVER make this mistake again!
Order took approximately 3 weeks to be delivered , which was the first red flag. The tracking site didn't appear to be legit because of the pop ups and multiple ads, so I was unsure of my delivery date. I reached out to Loragal customer service for tracking details, and response was immediate. However, I learned that my outfit was literally being made in China! Second red flag. Item arrived a couple of days ago. The item looks NOTHING like the photo!! Quality is poorly made and looks cheap fabric is thick and stiff. The sleeves advertised are long and flowing, the sleeves on my item are 3/4 length and has elastic at the end and the skirt is oversized. I cannot bother to request a refund because of the previous complaints/ hassle of submitting a refund. Very disappointed. Fool Me Once, NEVER AGAIN!!!
November 2, 2025
Unprompted review
Reply from loragal.com
Hello Stacy- Ann Grant,
Please accept our sincere apologies for any disappointment or inconvenience this has caused. We want to assure you that we operate a completely legitimate business.
We want to assure you that we are deeply sorry for this experience and have recently implemented several key improvements to our shipping network to prevent such delays in the future.
If the product you received is not what you had hoped for, our friendly customer service team is here to help . Our policy allows you to raise any after-sales issues within 30 days .
Most importantly, we are following up on your situation, so please be on the lookout for our direct emails as we work to make this right for you.
Loragal Trustpilot Team
complaint@loragal.com
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I ordered some items back in…
I ordered some items back in March,needed them for a trip,June came around and the items were not delivered,i kept emailing them back and forth,eventually one of the packages was supposedly delivered,that’s what the notification said,but i never got the package,they never refunded my money back,while the last package finally arrived after i called the bank to complain about not receiving my items,they then sent the final package,it was horrible,poorly made,poor quality and am so disappointed.Not only did i have to wait months for my package,but one didn’t receive,and the other one was poorly made.
June 1, 2025
Unprompted review
Reply from loragal.com
Hello Darrese,
Please accept our apologies for the shipping experience not meeting our usual standards - we're actively making improvements.
For efficient assistance, kindly email us at complaint@loragal.com with your order details including the recipient's name or registered email address.
Your prompt response will enable us to solve this problem efficiently for you.
Loragal Trustpilot Team
complaint@loragal.com
DO NOT BUY ANYTHING FROM THIS COMPANY!
DO NOT BUY ANYTHING FROM THIS COMPANY!! You DO NOT GET YOUR ITEM! Even if it says DELIVERED and they to not OFFER A REPLACEMENT/REFUND/CREDIT!!
STAY AWAY FROM THIS COMPANY!
Your FAKE response to my REVIEW IS FAKE!!! I’ve gone BACK and FORTH with over 10 emails!! Do you want me to UPLIAD YOUR EMAILS HERE?? Offering me 50% of the cost of my order!! Your website should be BLOCKED from doing business!
October 23, 2025
Unprompted review
Reply from loragal.com
Hello Sica Francis,
We are sad to hear that you haven't received the order.
To help us resolve this matter efficiently, we kindly request that you share any relevant order information (e.g., order number , email address, or recipient's name) via complaint@loragal.com.
Once we receive these details, our team will prioritize your case and offer the update.
Loragal Trustpilot Team
complaint@loragal.com
Thievery
I ordered a beautiful dress in September for a wedding in early October. Six weeks later a tattered and ill proportioned rag of material shaped in dress form arrived. Way too late for the event i needed it for. I of course contacted them immediately for a return / refund. They tell me Customer Service will contact me for the process of return. That was 3 weeks and two unanswered emails ago. Unbelievable that this company is still in business. Buyer beware. Scandalous.
October 24, 2025
Unprompted review
Reply from loragal.com
Hello AMINA B ,
We’re disappointed to hear you’re unhappy with your purchase, and we want to fix this immediately!
For faster assistance, kindly email us your order information (order number, name, or email used to order) at complaint@loragal.com.Rest assured, we offer a 30-day return policy from the date of delivery, and we’ll ensure a swift resolution.
Thank you for giving us the opportunity to make this right.
Loragal Trustpilot Team
complaint@loragal.com
Two outfits
I purchased a couple outfits from this site one of the outfits fit amazing so so sexy so confident although the second dress didn't work out nothing against the site is just didn't look right on my body type but customer service was so nice so gracious so amazing
September 19, 2025
Unprompted review
Reply from loragal.com
Hello Markita ,
Thanks for your feedback!
We appreciate your kind words about our products and service. Let us know if you need any more help!
Loragal Trustpilot Team
complaint@loragal.com
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If I could give a zero star i would!
If I could give a zero star i would!! Bottom like don’t order from this company they will scam you! My items never arrived customer service is no help RUN
October 25, 2025
Unprompted review
Reply from loragal.com
Hello Latoya ,
Please be assured that your issue has been brought to our immediate attention.
To expedite the process and ensure we have all the necessary information to assist you, we strongly recommend that you send us your order information via the email address provided below.
This should include the full name of the recipient, the email address associated with the order, or the order number. Providing this information will help us locate your order more efficiently and enable us to offer you the best possible support.
We are at your service and will make every effort to ensure you are fully satisfied.
Loragal Trustpilot Team
complaint@loragal.com
Bad experience
Too too long to get my order. When it did come it was the worst quality I have ever seen. It looked nothing like the picture. When I tried to return it they gave me the run around so I didn't get returned in time.
October 2, 2025
Unprompted review
Reply from loragal.com
Hello April Newbolt ,
Please accept our sincerest apologies for the delayed delivery and that the item you received did not match the pictures.
Our customer service team has sent you the return instructions on October 7th and October 26th. You can still return , it will not affect your 30-day after-sales service.
Once you have shipped the return, please share the return tracking information with us.We will process your refund promptly upon receiving the return package.
Thank you for your patience and understanding in this matter.
Loragal Trustpilot Team
complaint@loragal.com
First and last time
It was taking so long for my items to ship I decided to cancel the order. I canceled the order on October 6, and per the email the funds should’ve hit my account within 10 business days. It’s now October 21st and they are advising “we are still processing the refund for you, and we have urged the relevant department regarding this issue. We appreciate your patience! You will receive an email showing order refunded when it is done”
October 5, 2025
Unprompted review
Reply from loragal.com
Hello Topizia Ivey ,
Please accept our sincerest apologies for the delay.
We completely understand how inconvenient this must be, and we deeply regret falling short of your expectations.
To make things right, we have immediately initiated an expedited refund for you. You can expect the process to be completed within the next 1 to 5 working days.
We are grateful for your understanding and hope to have the opportunity to provide you with a much better experience in the future.
Loragal Trustpilot Team
complaint@loragal.com
Never ordering from Loragal AGAIN!!
Ordered my gown September 23, 2025, it is now October 21, 2025 still haven’t arrive. Will never order from here again!
September 23, 2025
Unprompted review
Reply from loragal.com
Hello Chan,
We sincerely value your feedback and would appreciate the opportunity to address the order concerns you have.
For efficient assistance, kindly email us at complaint@loragal.com with your order details including the recipient's name or registered email address.
Your prompt response will enable us to solve this problem .
Loragal Trustpilot Team
complaint@loragal.com
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I ordered a dress September 10,2025
I ordered a dress September 10,2025. The order was taking so long to come I asked for a refund. I have been given a run around since I placed the order. Do not order from them I repeat do not they are the biggest SCAMMERS out there.
October 18, 2025
Unprompted review
Reply from loragal.com
Hello Dierdre ,
We are truly sorry for the delay and any inconvenience this situation has caused you.
To prevent this from happening again, we have shared your case with our customer experience department to drive necessary improvements on our end.
We are committed to learning from this experience and hope to have the opportunity to provide you with the seamless and positive shopping experience you deserve in the future.
Should you need any further assistance, please do not hesitate to contact us.
Loragal Trustpilot Team
complaint@loragal.com
NOT ORDER FROM THIS COMPANY
NOT ORDER FROM THIS COMPANY. A BIG SCAM. Dress looks nothing like website. The customer service is horrible. I paid over $70 including shipping. So I returned the dress and paid to have it shipped back, to be hit with there only refunding me $55. That’s ridiculous. I’ve been waiting for a refund since Sept 22.
September 12, 2025
Unprompted review
Reply from loragal.com
Hello S Carter,
Please accept our sincerest apologies for the inconvenience and frustration this situation has caused.
To help us assist you promptly, could you please send the specific order information (such as your order number, and the email address used) directly to our team at complaint@loragal.com ?
This will allow us to quickly pick up the trail and personally verify everything for you.
We appreciate your understanding in this matter.
Loragal Trustpilot Team
complaint@loragal.com
Very poor material fraudulent pictures…
Very poor material fraudulent pictures items look nothing of the kind they refund policy is not professional what so ever take a long time to receive item . And won’t send return label just need to be shut down off internet period .
October 2, 2025
Unprompted review
Reply from loragal.com
Hello Latasha ,
We sincerely apologize that the product material did not meet your expectations. Your satisfaction is our priority.
Please know that we stand behind our products with a 30-day after-sales service guarantee, and we are here to make this right for you . Our team has already started following up on your case and will be personally reaching out to you via email soon to address your concern.
Thank you for your understanding.
Loragal Trustpilot Team
complaint@loragal.com
Buy at your own risk
Buy at your own risk. You will get something totally different and cheap. Still waiting on my refund.
September 3, 2025
Unprompted review
Reply from loragal.com
Hello Barbara ,
We were very sorry to hear that the item you received wasn't what you were expecting based on the pictures. We completely understand how disappointing this must be.
Please know that we are taking your feedback very seriously. We have forwarded this issue to the concerned department for review and improvement.
Meanwhile, we have prioritized your refund and are processing it with urgency. You can expect it to be processed and on its way to you within the next 1 to 3 business days.
Thank you for your patience.
Loragal Trustpilot Team
complaint@loragal.com
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No refund issued
I returned an item to Loragal and have still not received my refund. The quality of the clothes is very poor and nothing like the pictures. Many other people are saying the same thing on other review sites report the exact issues. non-delivery, poor quality, unresponsive customer service, and missing refunds.
It’s clear that Loragal is taking advantage of customers, and unless more people report them, even more shoppers will fall victim. AVOID, they are SCAMMERS.
August 16, 2025
Unprompted review
Reply from loragal.com
Hello Joice ,
Sorry to heat that you haven't received your order or refund.
Please email us by complaint@loragal.com , provide us with the order information so that we can resolve the issue for you more quickly.
We are committed to providing you with the best service and ensuring your satisfaction.
Loragal Trustpilot Team
complaint@loragal.com
If I could give a zero I would
If I could give a zero I would. DO NOT order from this website! I ordered two items one arrived 2 months later and it was the wrong item and the other never arrived. I informed customer support and a month later still bav not received my refund back. Do not order from this site!!!!
September 22, 2025
Unprompted review
Reply from loragal.com
Hello Diane,
We sincerely apologize that you received incorrect item.
To ensure we can locate your order quickly and accurately, we kindly request that you contact us directly via complaint@loragal.com. Please be sure to include the recipient's full name or the email address used to place the order in your message.
We will address the issue and provide a resolution as soon as we receive your email.
Loragal Trustpilot Team
complaint@loragal.com
LORAGAL IS A SCAM!!!!!!!!
LORAGAL IS A SCAM!!!!!!!!
I placed an order in the beginning of August and didn’t receive the items until the end of September. The items were very cheaply made and not as shown in the photos. I emailed and asked to return the items for a full refund. I was giving the instructions on how to return but was never given a refund after sending the items back…. Now they are ignoring my emails. I emailed from a different email address and got a response once I gave them my order number they then ignored me again. PLEASE BEWARE AND DO NOT ORDER FROM THEM!!!!
October 3, 2025
Unprompted review
Reply from loragal.com
Hello Brittany ,
Please accept our apologies for the delay and any concern it has caused.Please be assured that we highly value the experience of every customer and would never intentionally neglect any client.
After providing the return instructions on September 20th, we received your return tracking on October 5th and acted upon them promptly. Your refund is currently being expedited and should be successfully processed from our end within 1-3 business days.
For additional inquiries or support, please contact us directly at any time.
Sincerely,
Loragal Trustpilot Team
complaint@loragal.com
I’ve had a terrible experience so far. I want my refund.
I’ve had a terrible experience so far. This is regarding Order No. LG01232849. . First of all I got a partial delivery. The rest of my items have still not arrived.
The quality of what I received was not as good as I was expecting and I want to return them. However, I wrote to Customer service and told them I would like to receive the rest of my shipment so that I can send everything back in one batch in case I have problems with the expected items .
Initially, I got a response. But for the last 48 hours, I have simply asked for the address to send these items back so that I can get a full refund . I have not gotten any response to my emails. Regarding shipment of my refund.
This company is looking very disorganised in my view and they really should not be in business!
I will continue to write these review reviews until I get my full refund.
I will only edit it or take it down when loragal have refunded my £200
September 26, 2025
Unprompted review
Reply from loragal.com
Hello Banke,
We sincerely apologize for any inconvenience.
Regarding response time, please note that all emails are usually responded to within 24 hours. However, due to the recent increase in inquiries, responses may occasionally be slightly delayed. Our team is currently working overtime to help everyone as soon as possible. We are very grateful for your patience and understanding.
Regarding your remaining orders and return instructions, our customer service team has sent you a detailed email by support@loragal.com . Please pay attention to check it. We will submit the refund for the returned products as soon as possible after receiving and verifying them.
Thank you for your understanding !
Loragal Trustpilot Team
complaint@loragal.com
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My order never made it
I ordered an outfit jul 22, 2025 until 9/28/2025 never got it. Sent them emails no response , their fone always busy, why?? Thankfully, i used paypal and i got my refund ... Donot waste ur money and time
July 22, 2025
Unprompted review
Reply from loragal.com
Hello Jackie,
We sincerely apologize for the unpleasant shopping experience you've had. It truly concerns us to learn that you did not receive a reply to your previous message, and we deeply regret any frustration or inconvenience this may have caused.
To help resolve this matter promptly, could you please resend your email address to complaint@loragal.com ? We will immediately check our records to verify whether your original message was not received or if, perhaps, our reply was accidentally filtered into your spam or junk folder.
Please kindly note that, at the moment, we do not offer support via telephone. We truly appreciate your understanding and cooperation in this matter.
We are eager to receive your email so we can look into this and assist you as quickly as possible.
Loragal Trustpilot Team
complaint@loragal.com
Buy at your own risk
Buy at your own risk, all the clothes displayed on their website is a camouflage. I fell for it and now i’m terribly feeling bad that i just threw away my hard earned money .Loragal lacks empathy even though i told her that i couldn’t put on the 2 dresses i bought .she did not just give a damn.all she could communicate back to me is her even flawed policy even though she has no standards. I know what to do i’ll get my money back
September 26, 2025
Unprompted review
Reply from loragal.com
Hello Funmi,
We were truly sorry to hear about your recent experience with our product.
To resolve this issue promptly, we would like to offer you our 30-day return policy. However, as we are currently unable to locate your order details in our system, we kindly ask you to contact our team directly by complaint@loragal.com for further assistance.
For the fastest resolution, please provide the order number (or any relevant purchase information),photos of the product(s) you received (to help us better understand the issue).
We truly value your trust in us!
Loragal Trustpilot Team
complaint@loragal.com
Loragal is best in the business
I ordered two lovely dresses for my 40th birthday. One was on preorder and arrived late (which I didn’t realize at first), but the refund process was so smooth and quick. The other gown was exactly what I wanted — and wow, it was stunning! It made me feel so beautiful and extra special on my big day. My 40th birthday couldn’t have been more perfect!
September 25, 2025
Unprompted review
Reply from loragal.com
Hello Somoye,
Thank you for your wonderful feedback.
We're delighted that you loved the dress and had a perfect 40th birthday. It was a pleasure assisting you. Thank you for your understanding with the pre-order, and we're delighted you loved the final result!
Loragal Trustpilot Team
complaint@loragal.com
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