My initial contact wasn’t great but after speaking with an agent, Milo, the issue was resolved in less than no time at all. Thanks Milo for your help and understanding today. Keep up the good work!!... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Any issue or enquiry I have had has been resolved really quickly throughout there customer service. Really friendly and professional. Ang was happy to help me with a enquiry I had and was done so exce... See more
Company replied
I deleted bonus spins by mistake. I emailed and received a quick response and my spins were reinstated. Milo ( customer service rep) was very helpful and dealt with my issue swiftly.
Company replied
This is by far one of the best casinos out there. One of the most stable and fantastic sites with amazing support staff. Adam was particularly helpful in helping me recently :)
Company replied
Company details
- Lottery Vendor
- Casino
- Gambling Service
- Lottery Shop
- Online Casino or Bookmaker
- Online Lottery Ticket Vendor
Written by the company
As most lotteries require for you to be a resident of the country in which they’re drawn, many of the world’s biggest jackpot amounts – including those famous US rollovers - have been out of reach until now! At LottoGo, you’ll get the opportunity to win huge cash prize amounts from wherever you are – whether that’s from the comfort of your own couch, or on the move with our mobile app.
Join our community of 3 million members!
Written by the company
- LOTTOGO CASINO
- LottoGo.com brings you a wide range of online casino games, including over 3,000 slots, live tables, and instant-win options from trusted providers. Whether you enjoy classic favourites or the latest releases, you can explore hundreds of games in a safe and responsible environment.
- LOTTERY
- We also offer access to some of the world’s most recognised lottery draws, giving players the opportunity to take part in games from the US and Europe - all from one secure platform.
- LOTTOGO BINGO
- We’ve got lots of different types of bingo available, each with different numbers of balls called, speeds, and ways to win! With no faff of paper tickets, the option to play in multiple bingo rooms at once and games running up to 24 hours a day!
New customer? Claim your first LottoGo bonus!
Join over 3 million other members
Contact info
United Kingdom
- support@lottogo.com
- www.lottogo.com
4.3
Excellent
21K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Every time Angela on chat sipport she…
Every time Angela on chat sipport she is quick and helpful and good in her job as customer support
5 stars definitely
July 28, 2026
Unprompted review
Reply from LottoGo.com
Hello,
Thanks for taking the time to share your experience! We’re happy to see you're enjoying using LottoGo.
Yours sincerely,
The LottoGo team.
10 outta 10 cody was brilliant
July 28, 2026
Unprompted review
Reply from LottoGo.com
Hello,
Thanks for taking the time to share your experience! We’re happy to see you're enjoying using LottoGo.
Yours sincerely,
The LottoGo team.
Brilliant service ang
July 28, 2026
Unprompted review
Reply from LottoGo.com
Hello,
Thanks for taking the time to share your experience! We’re happy to see you're enjoying using LottoGo.
Yours sincerely,
The LottoGo team.
Cody looks after you lotto go lpoks…
Cody looks after you lotto go lpoks after its customers !!!!!
July 28, 2026
Unprompted review
Reply from LottoGo.com
Hello,
Thanks for taking the time to share your experience! We’re happy to see you're enjoying using LottoGo.
Yours sincerely,
The LottoGo team.
Angela was amazing so helpful and…
Angela was amazing so helpful and friendly
July 28, 2026
Unprompted review
Reply from LottoGo.com
Hi there,
We’re grateful for your feedback! We're thrilled to know you're pleased with your LottoGo experience.
Best wishes,
The LottoGo team.
Great site and customer service…
Great site and customer service especially from Sam
Customer number 1641312
July 28, 2026
Unprompted review
Reply from LottoGo.com
Hi there,
We’re grateful for your feedback! We're thrilled to know you're pleased with your LottoGo experience.
Best wishes,
The LottoGo team.
Cody was a great help today as always…
Cody was a great help today as always on lotto go would highly reccomend to anyone wanting to join
July 28, 2026
Unprompted review
Reply from LottoGo.com
Hello,
Thanks for taking the time to share your experience! We’re happy to see you're enjoying using LottoGo.
Yours sincerely,
The LottoGo team.
Really disappointed as new costumer i…
Really disappointed as new costumer i suppose to have 100 free spins and I just received 50 when I contacted costumer service like 4 times witch the name of the person was Cody the service was rude disrespectful not helpful at all he didn’t help at all and just keep ending chat with me .. what kind of help and service is this very disappointed I dont recommend at all please be aware that the chat isn’t helping at all when you talk with someone they just end chat so rude so I don’t think I will ever get my 50 free spins back but when I pay and get bonus I expect to get what I paid for !!!
July 28, 2026
Unprompted review
Reply from LottoGo.com
Hi Nikola,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your experience as a new customer, and we understand how disappointing it is when something doesn’t match your expectations.
To clarify, your 100 free spins were available within the Promotions section of your account, however the offer has since been forfeited.
We’re also concerned to hear that your interaction with our support team didn’t feel helpful. Our agents are expected to remain polite, respectful and supportive at all times, and we’re sorry if this wasn’t the experience you received. Ending a chat abruptly is not acceptable, and we will review this internally.
I’ll be emailing you shortly on the registered email address for your account so we can discuss this directly and make sure everything is fully resolved.
Thank you for sharing your feedback — we’re grateful for the opportunity to review this with you.
Warm regards
Angela
LottoGo.com
Reply from LottoGo.com
Hello,
Thanks for taking the time to share your experience! We’re happy to see you're enjoying using LottoGo.
Yours sincerely,
The LottoGo team.
Brilliant site. Great sevice Adam
Brilliant site. Great games. Even when I had and issue it was dealt with by Adam with professional and speed.
The speed the site loads in is amazing.
Overall 5 stars.
Again Adam your a superstar!! Thanks
July 28, 2026
Unprompted review
Reply from LottoGo.com
Hello,
Thanks for taking the time to share your experience! We’re happy to see you're enjoying using LottoGo.
Yours sincerely,
The LottoGo team.
Reply from LottoGo.com
Hello,
Thanks for taking the time to share your experience! We’re happy to see you're enjoying using LottoGo.
Yours sincerely,
The LottoGo team.
Great customer service from Milo today…
Great customer service from Milo today super speedy and friendly. Great site
July 28, 2026
Unprompted review
Reply from LottoGo.com
Greetings,
We’re grateful for your feedback! It's great to see you're enjoying all that LottoGo offers.
Sincerely,
The LottoGo team.
Excellent customer service and gwt site…
Excellent customer service and gwt site to use
July 28, 2026
Unprompted review
Reply from LottoGo.com
Greetings,
We’re grateful for your feedback! It's great to see you're enjoying all that LottoGo offers.
Sincerely,
The LottoGo team.
I love this site
I love this site, play bingo and 1p slots and have won a fair bit.
Kim is helpful when i had an issue
July 27, 2026
Unprompted review
Reply from LottoGo.com
Greetings,
We’re grateful for your feedback! It's great to see you're enjoying all that LottoGo offers.
Sincerely,
The LottoGo team.
Brilliant casino
Excellent casino with fantastic customer service and great range of games. Kim was a great help.
July 27, 2026
Unprompted review
Reply from LottoGo.com
Hello,
Thanks for taking the time to share your experience! We’re happy to see you're enjoying using LottoGo.
Yours sincerely,
The LottoGo team.
Always use lotto go
Always use lotto go. Brilliant site and whenever there's a problem it gets sorted fairly quick, sam also gave me free spins 😊
July 27, 2026
Unprompted review
Reply from LottoGo.com
Hi there,
We’re grateful for your feedback! We're thrilled to know you're pleased with your LottoGo experience.
Best wishes,
The LottoGo team.
Awlful winning percentage.
Awlful winning percentage.
£500 depositted, £2.00 bets and lost all within just over an hour.
Poor poor site, i've used many and never ever seen this ever.
I sure they'll get back to me and resspond, but that makes no difference, aborted site and self excluded.
Shame really, i thought it looked good but the reviews must be fake.
July 27, 2026
Unprompted review
Reply from LottoGo.com
Hi there,
Thank you for taking the time to share your experience. We’re sorry to hear how disappointed you felt after playing, and we understand how frustrating it can be when your results don’t go the way you hoped.
All games on our site operate under strict regulation and independently tested RNG technology, which ensures every spin is completely random and fair. Winning and losing patterns can’t be influenced by us or by any player activity.
We also want to reassure you that the reviews on our Trustpilot page are from real customers who play on the site. We take feedback seriously, and it helps us improve the experience for everyone.
We’ve reached out over Trustpilot for more information so we can look into your experience in detail and provide clarity. Your feedback is important to us, and we’d appreciate the opportunity to review this properly with you.
Thank you again for sharing your thoughts — we’re here to help.
Warm regards
Angela
LottoGo.com
Spoke to Cody who was very efficient…
Spoke to Cody who was very efficient and quick replies best gambling app I’ve had always happy to help and great bonuses
July 27, 2026
Unprompted review
Reply from LottoGo.com
Hello,
Thanks for taking the time to share your experience! We’re happy to see you're enjoying using LottoGo.
Yours sincerely,
The LottoGo team.
Reply from LottoGo.com
Hello,
Thanks for taking the time to share your experience! We’re happy to see you're enjoying using LottoGo.
Yours sincerely,
The LottoGo team.
Reply from LottoGo.com
Hi there,
We’re grateful for your feedback! We're thrilled to know you're pleased with your LottoGo experience.
Best wishes,
The LottoGo team.
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