Louis Motorrad Deutschland Reviews 2,055

Not trustworthy! 🥵🥵🥵 I have not received my full order after a log waiting time. Now I need to wait another to week hoping to get a refund.

Ordered pair of boots June 22. Dispatched quickly, arrived in Liverpool UK June 25. Now being held by UK customs because VAT & Export duty have not been paid by Louis as it clearly states at top of web site. Today received a letter asking for £112.29. to be paid before they are released. Reply from Louis " You pay it, we will refund you. I cannot afford to pay this & wait. These boots were to be a present & the event has now passed.
This is disgusting from a company such as this & I advise people in the UK Not to buy as this appears to be a regular occurrence

I received what I ordered in decent time, however, one item was already damaged when it got to me and another was not as described. The return policy is not explained properly and the reaction times are appalingly slow. I was under the impression Louis was a professional shop, however, am very disappointed with my experience

Bought a Sena Bluetooth headset, best price found online, order confirmation, dispatched and tracking information received after ordering by Email. Delivered two days later to UK by parcel force with no customs charges. Recommended.

Worst shopping experience ever.
Ignoring, refusing to take the product in the store, returning the money to Paypal, eventhough you explicitly asked to be refunded on the bank account...make you feel like a second class customer if you're not German.
AVOID and spend your money somewhere where you'll be treated with respect.
Never again!

Never buy from this website, do not reply to emails, didn't send all of my order, multiple bad reviews, avoid!!!

I CAN NOT RECOMMEND YOU PURCHASE FROM LOUIS MOTO IF YOU ARE IN THE UK! Despite what it says all over their website the DID NOT pay customs charges or even attempt to complete any customs paperwork, which left me with a bill of over 60 Euro for the two items I ordered. I contacted Louis and they told me to pay the customs charges to release the item and they would refund me.

I have now waited two weeks with NO REFUND, I have called 4 times, emailed multiple times, and its basically a waste of time - there is a third party who deal with all contact and there is zero action from the company itself to process my refund.

I WILL NEVER USE THEM AGAIN, and I recommend (if you are in a country where import duties are required from the EU) that you factor in applicable fees to your purchase!

Ordered crash bars for BMW was charged VAT and Customs Duty by Parcelforce emailed thursday waiting for a response.

Ordered a pair of Daytona boots. I was assured that ALL customs charges would be paid. Have now paid both customs charges and VAT £144 in total. Contacted customer services.
They were slow to respond but assured me I would get a refund for the charges. Everything worked out great

Horrible dispatch and delivery time, ordered on 25th of April, it's 11th of may now and i still didn't received the parcel, tracking shows parcel was collected from the shop on 6th of may?!?? 12 days dispatch time??!?! Never ordering again.

Ordered on Sunday and get order on Friday to Lithuania. When placed order I came to read reviews about this shop and I was nervous about these reviews, but anyway I get my order very fast.

I place an order on a sunday, and package hasnt even left their location until thursday! Thats in my opinion very slow... for that reason alone I will not buy from them anymore.
Ps: my package is still in germany and its been an entire week....

Sadly I can not recommend the Louis platform. The prices might be good but the platform and purchase path awful. This makes for a very bad customer experience. I ordered twice a Cardo. My order never went through and when I called I was told to call again the next day to see if my order was on a waiting list! I registered on the Louis platform and received an email that my registration application would be looked at! If Amazon had the same customer experience Jeff Bezos would be very poor and very worried.

I ordered a shoei helmet from.Louis and still have not received it after two weeks. Firstly I was not sent the tracking until I asked for it and when I finally got it, the parcel didn't move from the delivery depot. After a lot of digging I discovered Parcelforce have withheld for non payment of customs and excise (which Louis stated was included in the price). The payment demand was for £115 and I'm waiting for Louis to confirm they are paying it. Not only that, louis failed to include my full delivery address so no one could contact me to tell me they had the parcel as they left off my house number even though it was on the order acknowledgement. My advice is that if your in the UK, don't buy from these guys. What a load of expensive stress!

I just picked up my shipment and they only delivered 2 items:

LUCKY 13 SKULL BUILT GR.M JACKE SCHWARZ
Order no.: 50043203
Quantity: 1

LUCKY 13 CRÁNEO CONSTRUIDO GR.M JACKE SCHWARZ
No de pedido: 50043203
Cantidad : 1

(THESE ARE THE ITEMS I REALLY RECEIVED.)

All the other items that I ordered and you charged me on my invoice, I never received them,
this is the list of articles that never sent me:

• WCC MA-1 EAGLE GR.M JACKE SCHWARZ
• No de pedido: 50064503
• Cantidad : 1

LUCKY 13 LONG SUCKER GR.M KAPUZENJACKE SCHW
No de pedido: 21493603
C
LUCKY 13 DEATH GLORY GR.M KAPUZENJACKE SCHW
No de pedido: 21493503
Cantidad : 1

WCC HEMD CALIFA RIDING GR.M SCHWARZ VINTAGE
No de pedido: 21042403
Cantidad : 1

GORRA DE CAMIONERO LUCKY 13 SKULL STARS SCHWARZ
No de pedido: 20919134
Cantidad : 1

This is the first order I made in your terrible store and from minute one I have had problems and annoyances (they respond to the mail late, badly and never) in your store you buy clothes that are supposed to have in stock and after a week they tell me that they cannot send it and they take forever to return my money and now To top it all, they only send me two items of the seven requested, So I want a refund for the amount of items that were not shipped immediately, I don't want to receive any more apologies and meaningless emails from you on behalf of your embarrassing customer service, I just want my money back immediately and let me bother as I consider my time very important. Please don't keep dragging the name of your incompetent shop through the mud. Waiting for the imminent return of my money.

Delivery service wss poor it was originally quoted at 8 weeks, this was increased twice and ended up being 16 weeks.
Updates were only given when I progressed the order.
Don't intend to use this company again.

DONT NOT BUY FROM!!!!!!!!!

WARNING, TAKE MONEY AND WONT SEND ORDER!!!

HAD ASK PAPAL 2 REFUND!!

Excellent customer support quick
Reply from service team product arrived quickly and very good quality brilliant shop will using them all the time really happy with them👌

Saw some of the horror stories on here and was quite worried. I ordered late on Friday night and didn't receive any comms until Monday. Parcel arrived in UK on Wednesday.
Remember the store only operates on weekdays, but otherwise excellent. Parcel was well packed and as described plus about 25% cheaper than UK.

Excellent! Made an inquiry by phone from Dublin Ireland. Very helpful person with good English. Ordered a Bosch pump. It arrived in perfect condition 5 days later and cost less than anywhere else.
I highly recommend Louis Motorrad.