Lounge Reviews 

Katie R. was so kind and helped with my problem🫶🏻

A little note to say thank you to Claudia for helping me out with getting my order delivered on time. Helped to make a weekend away all the more special! Great customer service.

I would like to add a few good words about this company. I bought quite a few bras from them and they're all incredibly comfortable, it's the bras I'm not in a rush to take off! The fabrics are buttery soft. The lacy ones are amazingly beautiful and comfortable too. Customer service have been really helpful and patient with me. Returns were smooth (sizing issues). Totally recommend, I wish I had these bras since I started wearing them.

Ordered a bra and matching pants during a promotion to get a free lounge set, then received an email to say my order was partially refunded due to the bra being out of stock in my size (fine, was a mistake on the system). Then when i contacted customer service to cancel the rest of my order (I didn’t want pants and no bra) they wouldn’t let me cancel my order. Due to the promo I had to return the free lounge set as well, as per their rules when your order drops below a certain price. When the order actually arrived, they sent the wrong size for the free set that I had ordered, and then charged me £3 to return my order. Not a great experience.

I returned 2 packages 3 weeks ago and the return has not been approved and I have not heard anything from them since. I sent the packages back for a new size and the new sizes has not even been shipped out yet and it’s been 3 weeks since I sent the return. I’ve tried texting support but are not getting any answer

I’d ordered the wrong size items and needed to return them. I put in a request to return them but there was a technical error and I didn’t receive the QR code.
I went onto the chat and Martin sorted everything out quickly for me, emailing me the QR code and return. I’m extremely grateful to Martin who made the process really easy and sorted it quickly for me, thank you.

The entire customer support team has been lovely and helpful whenever I had a question or have been in doubt or needed some kind of assistance. The only downside here is the AI Agent that makes is somewhat difficult to reach actual human customer support.
The order came in time and the delivery service was okay.

Couldn’t recommend enough!
The Quality of there underwear is lovely and the customer care and after sales is absolutely amazing couldn’t ask for more.
Thank you lounge x

Couldn’t have been happier with my experience with lounge today, of course i spent more than i was anticipating but the deals are worth it everytime!
I wanted to change the colour of one of my items and Sadie at customer service was amazing in helping me resolve the issue in minutes. Thank you lounge!

Megan was amazing helping me arrange a new replacement item. Very quick replies and very helpful. Thank you!

my order had some issues and the ai thingy that u guys have sucks, but thank god for claudia!! she helped me real quick and made sure my package gets re-shipped

Claudia and the team at Lounge was very helpful in helping my delivery issue.

Extremely disappointing customer service – still waiting for my refund

I am extremely disappointed with both Lounge’s customer service and the way my case has been handled.

My order was returned to Lounge after I was unable to collect the package within the collection period. On September 10, I contacted Lounge and requested a refund, explaining that the package was on its way back to them.

On September 11, customer service confirmed that the order was being returned and offered me three options: reshipment, an e-gift card, or a refund to my original payment method. I clearly requested a refund.

After following up multiple times, including on October 7, October 14, October 26, and again today, October 27, I am still waiting for my money. I even provided all the personal and order information they requested to investigate the matter, yet I have received no meaningful resolution.

It is unacceptable to leave a customer chasing a refund for more than a month, especially when the company has already acknowledged that the order is being returned. The lack of communication and the need to repeatedly chase customer service have made this experience incredibly frustrating.

I understand that delays can happen, but customers should not have to send multiple unanswered emails just to get their own money back.

I would not recommend Lounge based on this experience. The products are one thing, but customer service matters just as much, and in this case, it has been seriously lacking. I expect my refund to be processed without any further delay.

I’ve been purchasing off lounge for over 7 years they are the only underwear brand I wear I even own a lot of their clothing & pyjamas which everything is amazing quality I’ve just spoken with Meg in customer services and she was so helpful with reccomending sizes and products for me and helped me with my issues!

I was really impressed with the sets I saw in this website but I wasn’t clear if the corset I was looking forward to buy came with the full set included and in literally 3 minutes I got my questions resolved by Martin. I will be ordering for sure often. Thank you Martin 🌹.

I’m very happy with Lounge! They have amazing products, great quality, and a beautiful selection. I’m really satisfied with my experience, and their customer service is excellent.

A special thank you to Sidrah for being so kind, helpful, and professional. She made my experience even better and was a pleasure to deal with.

I highly recommend Lounge to anyone looking for great products and outstanding customer service. I will definitely continue shopping with them.

Sadie helped me with a problem. The service was fast and super nice :)

It didn't come because it got lost, and there was no email reply either. The bot on the website was completely useless.

I had a great experience with Lounge! Claudia and Sadie were both incredibly kind, helpful, and professional. They answered all my questions patiently and made me feel well taken care of. Thank you both for your excellent customer service and support! It’s truly appreciated. 💗

Awful experience. I ordered a matching pJ set from here, but apparently they had their stock count wrong and couldn't find the PJ bottoms in the warehouse so they jsut sent me the top.. as if I would wear the PJ shirt on it's own. They sent me a refund, but no other compensation for this. I told them that now I'm in the position where i have to return the shirt or order the bottoms again while they're in stock. Online orders are supposed to be easy and convenient, well not the case with Lounge. On top of this, it seems i have to pay 5 euros of delivery costs again to order the PJ bottoms since the customer service didn't give me a code.