While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Most reviewers were let down by their experience overall. Many customers expressed significant dissatisfaction with the customer service, describing it as appalling, non-existent, and unresponsive to numerous emails and messages. People frequently reported issues with orders, including items not arriving, missing products, and incorrect items being sent. The delivery service was also a major point of contention, with many experiencing long delays and tracking problems. Some people were dissatisfied with the product quality, noting that some items arrived faulty, damaged, or did not match descriptions or expectations. Conversely, a small portion of people felt that some products were fantastic and arrived on time, particularly highlighting specific gel polish pens and HEMA-free options.

What people talk about most

Order

Reviewers express widespread dissatisfaction with their orders. Many customers report significant delays in... See more

Product

People report ambiguous experiences with product. Many consumers express disappointment, citing issues like... See more

Customer service

Clients express widespread dissatisfaction with customer service, describing it as "terrible," "appalling,"... See more

Response time

Customers experienced significant frustration with response times. Many reviewers reported sending multiple... See more

Delivery service

Reviewers highlight significant dissatisfaction with delivery services. Many customers report extensive... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Can’t believer how rubbish their customer service is. You send an email and sometimes you get one back for more information then nothing. Other times it’s completely ignored. I’ve even sent... See more

Rated 1 out of 5 stars

As a last resort I commented on their social media to which they deleted, messaged me to not comment on their socials in an unfriendly manner and disabled their comments. I’ve spent so much money at... See more

Rated 1 out of 5 stars

As so many other people on here are also saying absolutely appalling customer service. They have been taking money all of this year and not sending the subscription boxes. Cancelled the subscription b... See more

Rated 1 out of 5 stars

Had an order dispatched supposedly with royal mail48…. 7 days later still not here and “sender preparing item” on tracking, reached out to ask where on earth my order was, was told they were waiting f... See more


Company details

  1. Cosmetic Products Manufacturer
  2. Cosmetics Store

Written by the company

The online destination for nail colour. Shop our on-trend pretty gel and nail polish colours, sign up to our subscription box or if you're a salon get verified.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

926 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly Recommend

Have enjoyed using a few of the gel polishes. Great colours and long lasting. Plus when I needed help Martine was very quick at responding and helping to solve the issue. Would recommend!

May 3, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

Love Candy Coat!

I absolutely love Candy Coat products. They are so pigmented and last for ages. The packaging is amazing and the added bonus of free sweets makes the ordering experience extra special. Customer service is fab too - Martine has helped me on several occasions and has really gone the extra mile each time. 100% recommend, 5 stars ⭐️

April 26, 2023
Unprompted review
Rated 1 out of 5 stars

Share your experience… SHOCKING

Share your experience…
Well nail lovers grab a cuppa because I have some Tea.
Incase you only have a teacup, long story short is, it’s a scam.
I did this for 5 months received 2 boxes and battled for 7 months to get £45 back for the boxes I hadn’t received. If this happens to you go to the bank and claim a dispute, you have to do this within 120 days. The bank will get the money back, as from experience this dodgy company ain’t giving you a single penny of your hard earned money. They’ll try fob you off with sending you other polishes blah blah blah but just get that money back and go to a more reliable company!

Have a sweet day!
xoxo

December 21, 2022
Unprompted review
Candy Coat logo

Reply from Candy Coat

Hi, thanks for letting us know about your experience with us. We understand that you’re not happy, and we would love to make things right if you give us another chance. Please feel free to email customercare@lovecandycoat.com.

Rated 1 out of 5 stars

Boycott

Share your experience…
Well nail lovers grab a cuppa because I have some Tea.
Incase you only have a teacup, long story short is, it’s a scam.
I did this for 5 months received 2 boxes and battled for 7 months to get £45 back for the boxes I hadn’t received. If this happens to you go to the bank and claim a dispute, you have to do this within 120 days. The bank will get the money back, as from experience this dodgy company ain’t giving you a single penny of your hard earned money. They’ll try fob you off with sending you other polishes blah blah blah but just get that money back and go to a more reliable company!

Have a sweet day!
xoxo

April 24, 2023
Unprompted review
Candy Coat logo

Reply from Candy Coat

Hi Melinda, thanks for letting us know about your experience with us. We understand that you’re not happy, and we would love to make things right if you give us another chance. Please feel free to email customercare@lovecandycoat.com.

Rated 5 out of 5 stars

Quick service

Martine was very helpful and sorted a replacement lamp as mine was faulty. It was dealt with very quickly and I’m excited to receive my replacement.

April 20, 2023
Unprompted review
Advertisement
Rated 1 out of 5 stars

Would never order from this company again - taken my money 4 months later still nothing rcvd…

So bitterly disappointed with my whole experience ordering from Love Candy. Will never order again and recommend nobody does. Had ordered the subscription box in Dec first payment went out Jan 15th but no subscription box ever arrived. I messaged few weeks on and was told that they were experiencing few problems but would be sent soon. Then Feb payment went out emails going back and forth not getting anywhere then phoned and told issues as stock stuck in international transit but would get my boxes soon but in mean time if I sent email with 6 colours they would send out in 48 hr post. Did that 2 weeks later no nail colours, no reply, no subscription boxes. Emailed several times and have been told they need to look into it and would get back to me. This was 6 weeks ago. Now no one picks up the phone and getting nowhere on email. I have given LoveCandy months to rectify and sort but no joy and have found the whole process very stressful. I will now be taking this forward as a dispute so my bank will get money back and report them to Trading Standards organisation.

January 1, 2023
Unprompted review
Candy Coat logo

Reply from Candy Coat

Hi Connie, I’m sorry to hear you were disappointed with your experience, and I’d love the chance to make it up to you. Please email me at customercare@lovecandycoat.com so we can come to a resolution. Thank you.

Rated 5 out of 5 stars

Candy coat has been my favorite nail…

Candy coat has been my favorite nail brand for years now, they’re products are high quality! And today I’d like to thank Sheerah for her quick response and for resolving my issue. As a nail artist I highly recommend Candy coat products!

April 19, 2023
Unprompted review
Rated 3 out of 5 stars

Love it but not the shipping

Love the products but they we all damaged and chipped on the bottles.

March 29, 2023
Candy Coat logo

Reply from Candy Coat

Hi Sidney, so sorry that's happened. Please feel free to email customercare@lovecandycoat.com. We would love to make things right if you give us another chance. Thank you

Rated 4 out of 5 stars

Always great products and value

Always great products and value, love the packaging …although I think could be a little less tiny bits as they go everywhere when I open it. Otherwise always a great product …..miss the free sweets too more sweets less confetti in packaging 😁

March 28, 2023
Advertisement
Rated 4 out of 5 stars

Great first experience with Candy Coat

Great first experience with Candy Coat!

When the order was shipped, I didn’t receive the tracking link that was supposed to be included in the shipment email they sent. Martine from Customer Care was very sweet, helpful and replied to my emails really quickly, sending me the information I wanted and the tracking link right away.

I ordered April 1st and my package was delivered on April 13th. The order was processed and shipped by Candy Coat on April 3rd. I am quite satisfied about this time frame since it was an international delivery (France) and Easter period.

The products are great so far and good quality! Love the quality of the gel polishes and the color range they offer. I liked how the package was filled with little glittery hearts (be careful because as pretty as they are, they will go everywhere if you don’t! Haha), little pompons and of course a little bag full of candies!

The only thing I regret is that the shades look a little different on the website and in real life. Some pictures while being worn would be really helpful if they were added on each gel polish shade. I had to read the comments from previous customers that had posted pictures with their review in order to get an idea of the real color I’d receive - if there was any available.
A lot of products were also out of stock, narrowing down the choice of packs, colors or even all the basics a newbie needs.

I’ll probably order again :)

April 1, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing company! 🥰

Absolutely love candy coat! Products are fabulous, great offers, quick delivery and response to queries is always super quick and they’re so helpful. Would recommend candy coat to anyone ☺️

April 11, 2023
Unprompted review
Rated 3 out of 5 stars

Pens are disappointing

I have just used the nail pens for the first time and am not overly impressed. The base coat pen doesn’t work at all, the blue one is pretty but very thin and still see through after 2 coats. The other one is a glitter one and is better but still not great . Feeling disappointed as they are not the cheapest and expected better for the money

April 4, 2023
Candy Coat logo

Reply from Candy Coat

Hello Diane, we're sorry to hear you were less than satisfied with our product. We strive to provide the best quality products to our customers, and we apologize for any inconvenience that you may have experienced.

If you would like to return or exchange the product, please email customercare@lovecandycoat.com and we would be happy to assist you.

Thank you for your time, and we hope that you will continue to shop with us in the future. 💗💅🏽✨💅🏼

Rated 5 out of 5 stars

Really recommend

I ordered from this website. They look after their customers well,their products are amazing for a reasonable price and amazing quality. I had a spot of bother and Sheerah helped me out and now the problem is solved

April 3, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

Fab products and service

Fab service, prompt delivery and love the candy stix absolutely fab invention so easy and quick to get gorgeous nails, ordered a 2nd already!

March 26, 2023
Rated 5 out of 5 stars

Lucy- Amazing products

Really happy with my order all the products are amazing quality, Martine from the support team was very helpful and resolved my order on the same day I emailed, will be buying from here again.

March 29, 2023
Unprompted review
Rated 5 out of 5 stars

Great service

I received an order where one off my paint pots had leaked, I got in touch with Candy Coat and the matter was resolved quickly and the service was great by Sheerah

March 29, 2023
Unprompted review
Advertisement
Rated 1 out of 5 stars

Sent an item back as it didn’t come…

Sent an item back as it didn’t come with everything it says it does. 4 months down the line I’m still waiting for my refund!
I have sent many many emails and I’ve had nothing back

December 6, 2022
Unprompted review
Candy Coat logo

Reply from Candy Coat

Hi Amy, I’m sorry to hear you were disappointed with your experience, and I’d love the chance to make it up to you. Please email me at customercare@lovecandycoat.com so we can come to a resolution. Thank you.

Rated 1 out of 5 stars

Order never arrived

Order never arrived, and I’ve called and called this company and emailed loads and nothing. Please be careful people. Wish I’d seen these reviews before placing an order.

March 13, 2023
Unprompted review
Candy Coat logo

Reply from Candy Coat

Hi, please reach me via email customercare@lovecandycoat.com, and I would be happy to discuss and resolve the issue. Thank you.

Rated 5 out of 5 stars

Sorted in the end ❤️

Sorted in the end ❤️ after much frustration and messaging bk and forth . Candy coat did indeed send me replacement of the products that ROYAL MAIL failed to deliver. My products came and I’m in love they are so good , they even gave me 30% off my next order . So thank you candy coat .

March 24, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look