Candy Coat Reviews 926

They take the money for the monthly subscription and you never get the goods. They don't respond to emails requesting a refund or goods. You can't cancel your subscription online, as it says I haven't got one! yet they still take payments every month!! I've had to ask my bank for a refund.

I had a monthly subscription box with candy coat but after a while I realised that I was being charged for it even though I didn't always receive it. I contacted them & they said they would cancel the order but never refunded it. They continued to take the next month's payment so I had to contact my bank to stop them. When I have asked for a refund they have ignored my emails.

I order the 120 colour set. Paid over £1000 took 3 weeks for it to arrive to find out that I had 28 double colours so I only really received 92 colours. I’ve emailed them numerous times since 16th February only to get answer last week for me to send the doubles back by fed ex I’m still waiting for them to send me an address and label. I had to write a list of all the polishes I received. They haven’t even said that they will replace to duplicate ones either different colours. I’ve sent an email today. Let’s watch this space.

I genuinely hate leaving poor reviews, but this is just ridiculous.

Like some others have said, some polishes turn out glittery without being advertised as such. I'd ordered two of their cheapest polishes in colours Beth and Ella (green and red), and Ella was incredibly glittery. I don't usually like glitter polishes, but tried it and decided it looked fine and wasn't a big deal, despite the false advertising.

Although their colours are advertised as being "long-lasting", they chip within a DAY even with proper prep. To give them the benefit of the doubt, my nails are flimsy and brittle, so it could potentially be a me problem.

A day after ordering my first two polishes, I ordered their natural nail kit and their soft gel tip extension kit. I'd ordered it on a Friday, so I wasn't expecting it to be shipped over the weekend. Monday rolls around, and I get an email saying that it'd been shipped with Royal Mail 48 (Tracked), meaning it SHOULD arrive within 2-3 days (although I get no Royal Mail tracking information at all). It's now Saturday, no delivery, and I've emailed twice to no response. The "Track Order" button they provide on the email and on their website doesn't work at all, and actually looks like it was never functional to begin with.

I'm beyond disappointed with how poor their customer service is; I've genuinely had customer service dealings from independent single-employee businesses that is better than Candy Coat. I'm writing this in the hopes that they actually try and rectify their mistakes, instead of just ignoring my emails.

Never had this experience before being using them over 7 years and never had a problem ordered the pro lux sub box 5th of Feb was supposed be dispatched between 25th and 30th and still not been dispatched on the 7th and not answering my emails very disappointed will have to find a new brand

First lot came and one colour was glittery but wasn't advertised as glittery I thought nothing of it and bought a second batch. It took them 4 days to ship it and when I sent an email I got no reply so commented on a few pics and sent a message on instagram- got their attention quick and I was spoken to EXTREMELY rudely.
My order arrived two days later and ALL of the colours are WAY off the pictures and descriptions. I have messaged and emailed again but no response as of yet so we will see. I'll be expecting either a full refund or replacements as it's actually false advertising, service is poor and people are spoken to like crap- so unfortunately I do not recommend them in the slightest.

Items not received.
So far have sent 4 emails to Customer Service (no response), and 2 direct messages on Instagram (one response asking for my order number which I immediately provided) and no reply since. They have deleted any negative comments on their social media. Horrendous.

Do not buy from this company. I bought 3 of the “stix” and the product dries up and the brush becomes impossible to use after the first attempt. I contacted customer service and was refused a refund but promised a replacement product instead.

I was told this would arrive over a week ago and I still haven’t received anything. Candy Coat are now ignoring my emails and refusing to make contact. Avoid buying from this unprofessional company at all cost.

I’ve been a loyal customer of Candy Coat for over 5 years and as much as I love their products the customer service is one of the worst I have ever experienced.
I had an issue with an order and returned the items. 30 days later and I still haven’t received a refund. I’ve opened a case with my bank to try and get my money back and to my disgust Candy Coat are still trying to take money from my bank for the refund amount which is in the dispute.
I won’t be putting any more of my money into this absolutely appalling business… absolutely disgusting how you treat customers.

I ordered some products in December 2024, items were posted but a poor attempt at delivery as the items were left on my door step in clear view for anyone walking past to see. I live in a very busy city on a very busy main road, how anyone thought leaving a parcel in the middle of a door step, with no porch may I add, suffices as a sufficient attempt at delivery. I reached out to Candy coat as soon as as the status of my delivery had changed to delivered but I had no parcel. I received a very snotty email from Candy coat customer service. I then submitted a dispute regarding the matter to which I received a further snotty email telling me my parcel has been delivered and I was wrong to file a dispute. Well my parcel was not successfully delivered and therefore a dispute was filed. I have now been getting ignored for nearly 3 months after sending numerous emails to this Company.
Please read reviews before purchasing, I wish I read reviews beforehand as I now see I’m not the only person who’s had a problem with customer service from this company, and had I read beforehand I would NOT have proceeded to make an order

Ordered a subscription box in December, nothing arrived

Numerous unanswered emails and messages left on all social media platforms all ignored. I emailed mid January and advised I'd be taking them to trading standards. Got an email back saying they had been in business years and this was a bit extreme.

I didn't think it was it seems loads of us have had issues and they don't do anything about it

Finally got a refund

Item not in stock for months doesn't reply emails.

I purchased a gel art kit and a nail oil and I was a little disappointed. The gels are good quality but the pots are barely filled and you get a choice of lamps and I didn't get the one I selected which makes me feel like why bother letting up pick. the nail are brushes are light a feel super cheaply made.finally the nail oil was advertised as non-greasy but this couldn't be further for the truth. I ordered the cherry scent and the only thing cherry about it was the colour sadly.

I ordered a subscription box in December, I never received the order and any emails I sent went unanswered, finally in January I got an answer via Instagram that they would re send my box and look into the problems with subscription, the next day they took the money for the January subscription, still no December box, no tracking information for the January box and no response to emails. I’m going to get the money back through my bank as a scam.
It’s a shame because the products and customer service used to be much better!
But would not recommend ordering from here anymore.

I returned 2 top coats mid-November with the promise that alternative ones would be sent out as soon as they were received. I then heard nothing for weeks, despite me sending multiple emails. Finally on the 1st January I received an email to say they had been dispatched. 3 weeks later they have still not arrived - and again, no email response. Avoid using this company. I wish I had read the reviews before ordering!!!

I ordered a subscription box which was apparently sent on the 23rd of December. It’s now the 17th of January and I haven’t received it.
I’ve emailed 4 times with only one reply with a “I’ll take a look at your account and get back to you asap” - that was 8 days ago.

Judging by the reviews on here it seems to be a common theme of either not receiving orders or utterly awful communication from this company. Wish I’d read them before giving them my money.

UPDATE 31st Jan - still no communication or delivery and they’re deleting my comments off their IG - had to get a refund through my bank

Absolute disgrace of a company!
I placed an order at the beginning on December and I still haven’t received it. I have emailed customer service, no reply!

I am very disappointed and disgusted at this point. I have been a loyal customer for a couple of years and I have always received my orders. I can see many reviews saying the same thing, it’s such a shame.

They are too busy to respond to any of their customers, yet are constantly posting on social media. DO NOT BUY FROM HERE!

Expect the same reply as if you thrown a letter in a bottle into the ocean,None
Absolute joke for customer services.
Easier getting a reply of my dead nan than their
Customer services.
If you order, hope everything is ok because they won’t help

Ordered from Candy Coat in December, didn’t receive any items until today. By this point I had emailed 3 times asking where my order was and for advice. I received NO emails to any of my emails so I assumed the company was dodgy and got a full refund through my bank. I don’t know what condition the items are in yet however I won’t be doing business with them again after this escapade. To not answer customer emails at all and then send out the items after 2+ weeks of nothing is not acceptable. I didn’t know if I was ever going to receive my items after receiving no tracking info and only an order confirmation.

This is my second review because they are just so terrible. I've never experienced a lack of customer service like it. Save yourself the trouble and don't shop here, it will take weeks to get a response of any use and it's like they don't want to resolve the issues you have.
They have lied and caused stress, they're products are not worth it