Update, I did receive a message from support after leaving this review. Actually received a voucher for the full value of the problem product, great solution. Have used Lovehoney for years, Custom... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Bought as an alternative to Lovehoney regular waterbased gel lubricants, use both for regular PV and experimental A intimacy. With some interesting Warming Sensation surprise, While I quite liked it m... See more
Good delivery time and discrete packaging, but I keep receiving emails from them that I don’t want. I would have purchased a more expensive product as the one I ordered is a bit blah
The speed of delivery and quality of products. I would like tonsee you offering and selling more underwear for men sonI can treat myself and my wife can treat me too
Company details
About Lovehoney
Written by the company
👋 Welcome to Lovehoney, the UK's favourite online sex shop and adult store. We're all about creating a welcoming and inclusive space for you to discover your sexual happiness!
At Lovehoney, we provide a curated selection of sex toys, sexy lingerie, condoms, lubricants, and tantalizing gifts that cater to your every desire. With thousands of products in stock, we offer a diverse range to ensure your exploration of pleasure is both exciting and fulfilling.
Your privacy is our priority, so that's why all orders are dispatched directly from our warehouse in Bath in plain brown boxes, ensuring your intimate journey remains your little secret.
We want to make your pleasure journey smooth and enjoyable, ensuring you find the perfect match for your desires at low prices, with free delivery available, and hassle-free returns.
At Lovehoney, we blend the smart and educational with a touch of fun. If you are seeking advice or guidance, immerse yourself in our vibrant community through buyers' guides, forums, and product videos, or explore the genuine insights from our 300,000+ sex toy reviews.
For additional assistance, our award-winning customer service team is here for you, providing expert advice and personalized support through chat and email. We'll make sure that your pleasure journey is as smooth as possible.
Elevate your intimate moments with us, where sexual wellness, education, and a hint of fun come together seamlessly. Discover your sexual happiness with Lovehoney. 😍
Satisfaction guaranteed!
Free 30 Day Returns + 1 year product guarantee
When you create a Lovehoney account, you qualify for our awesome 1-year product guarantee. If anything goes wrong with your product, we'll replace it for up to a year after purchase
You can return any unopened, unused or unworn product with its packaging or tags intact to us within 30 days of receiving it for a full refund or exchange.
Lovehoney account holders also qualify for our Sex Toy Happiness Guarantee. If you're not completely happy with a sex toy you have bought from Lovehoney, let us know why within 30 days of receiving it and we'll replace it with one that we think will work for you.
Contact info
100 Locksbrook Road, BA1 3EN, Bath, United Kingdom
- customercare@lovehoney.co.uk
- www.lovehoney.co.uk
4.3
Excellent
253K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Package playing hide and seek with courier
Edit: immediately after posting the review on here they reached out and got the issue sorted 🙃 my order was definitely a click and collect to a post office I've ordered 100 times to, but I digress. They've issued a refund which I recieved within a couple of days and reordered the items to my home address with premium delivery and received them. Leaving it at 3 stars as I had to post a review on here for them to provide assistance.
I was going to wait until the situation was resolved, but receiving 10+ promo emails in the span of a week while a package with a dragon dihh shaped dildo with my full legal name on it is lost somewhere in the depths of an Evri depo pissed me off, ngl. I understand this is an issue with the delivery service you use, but how do you not warn people that you use Evri when selecting a collection from a post office? Also, taking up to 7 business days to answer a ticket (let alone action it) is crazy in 2026. So far it's being a very negative first experience.
July 29, 2026
Unprompted review
Reply from Lovehoney
Hi there,
We're sorry to hear you've not yet received your order.
Please be advised we are working hard to address all emails as quickly as possible, and appreciate your patience during this time.
Unfortunately it appears the issue isn't related to the courier, but to the delivery information submitted at checkout.
Our Customer Care team will be in contact shortly to assist further.
Kind regards,
Lovehoney Customer Care
Reply from Lovehoney
Hi there,
We're sorry to hear a part is missing from your order.
Unfortunately, we have been unable to find any correspondence from you, so you may have contacted one of our no-reply email addresses.
Our Customer Care team will be in touch shortly to assist.
Kind regards,
Lovehoney Customer Care
Discreet service and very quick…
Discreet service and very quick delivery and really good prices would recommend
July 19, 2026
I still don't have the parcel
July 18, 2026
Reply from Lovehoney
Hi there,
Thank you for contacting Lovehoney.
I'm sorry to hear that you have not received your order.
I can see that this was marked as delivered on the 11th of July, and we were not made aware that this had not been received.
We have contacted you directly to assist further with this.
Kind regards
Lovehoney Customer Care
Very happy with the products
Very happy with the products and they were delivered on time, so very pleased with the service thanks.
July 17, 2026
Can't dispute the customer service and…
Can't dispute the customer service and delivery from LH. I was disappointed with the product but it's a shot you take I guess.
July 2, 2026
I love shopping from Love Honey
I love shopping from Love Honey, great choice of products, prices are good, customer service is the best. I love everything I have purchased from here.
July 17, 2026
no faults whatsoever
delivery on time and product as expected. they sort any issues out fast and with good communication. no faults whatsoever.
December 18, 2025
Excellent and efficient service
Excellent and efficient service. Good quality products discreetly packaged.
July 13, 2026
Haven’t had the item long and it’s…
I received an item which was faulty but it was dealt with in a promptly manner customer service is fabulous! Gives you reassurance when buying from them. Thank you.
June 10, 2026
Reply from Lovehoney
Hi there,
Thank you for contacting Lovehoney.
I'm sorry to hear that you have a faulty item.
We have a 1-year warranty for faulty items, so we can assist with this.
We have contacted you directly to further assist.
Kind regards,
Lovehoney Customer Care
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.