LoveittsEstateAgent Reviews 

455
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for their outstanding professionalism, deep care, and continuous support throughout the entire property journey. Reviewers often mention how approachable and exceptionally helpful the team is, ensuring that every question is answered promptly. People also highlight the exceptional quality of service, noting that transactions are handled smoothly and efficiently from start to finish. Consumers deeply appreciate the clear advice and prompt communication, which helps greatly reduce the stress of property transactions. Many buyers and sellers state that they would happily recommend these reliable services to others without any hesitation.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, kindness, and continuous... See more

Service

Reviewers highlight positive aspects of service, noting that the entire experience is seamless, professional,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting professional, helpful,... See more

User experience

People report positive experiences with user experience, highlighting a smooth process from start to finish.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thank you to all the team at Loveitts they go above & beyond to do their job & do it with such professionalism, care & compassion. They all realise how difficult & stressful it is to go through t... See more

Company replied

Rated 5 out of 5 stars

I was very nervous about selling my property through an auction house but Rich could not have been more helpful and kind. He never seemed to mind me asking countless questions and seemed amost as exc... See more

Company replied

Rated 5 out of 5 stars

Sold our property via auction. Loveitts were excellent throughout the process, keeping us informed and providing advice on guide prices and how auctions worked. They kept on top of the process and... See more

Company replied

Rated 5 out of 5 stars

We recently sold two freeholds at auction. This was a new experience for us and Sally, Sara and the team guided us through the process from start to finish keeping us informed at all times, often goi... See more


Company details

  1. Real Estate Agents
  2. Auction House
  3. Property Management Company

Written by the company

Since 1843 Loveitts has been a trusted estate agent and property services provider to home seekers and businesses throughout Coventry, Warwickshire and beyond. We are proud of our rich heritage but always look to the future and strive for innovation so we can continue to provide the best service possible.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

455 reviews

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4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(455)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really good estate agent team!

Great estate agents! Good communication, responsive and proactive right through the process. Michelle, Jamie Connor and Chelsey were always approachable, friendly and professional in assisting with the sale. Michelle in particular was a pleasure to work with and always quick to respond to any emails or phone calls and clearly very experienced in closing sales.

July 3, 2024
Unprompted review
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Reply from LoveittsEstateAgent

The team in Coventry thank you for this review - its great to be classed as great!!

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Rated 5 out of 5 stars

All the staff including Michelle

All the staff including Michelle, Jason and Steve, were all very professional, in all there dealings with us in the purchase of 6 St Andrews Drive

Many thanks

July 3, 2024
Unprompted review
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Reply from LoveittsEstateAgent

Thank you for this 5 star review

Rated 5 out of 5 stars

Property Sale

After a poor experience with another estate agent we switched to Loveitts (Nuneaton). What a difference. Jason was prompt in evaluating the property and it was being advertised within 24hrs. Sold within a few weeks and Steve and Michelle have been great in providing guidance, advice and tracking the sale on their dashboard. We couldn't have asked for better. Would highly recommend this company and team.

July 3, 2024
Unprompted review
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Reply from LoveittsEstateAgent

Thank you for this excellent review - the Nuneaton team aim to provide this high customer experience at all times!

Rated 1 out of 5 stars

Dubious and Misleading!

Despite giving a leaving notice of 3 month period, still haunt you for rent.
Disappointing service, disgraceful behaviour.

Did I have to climb mount Everest to take my name off the tenancy??
Why couldn't you tell me when I handed over 3 month notice that I need to burn some midnight oil for getting off the tenancy?
Why were you not transparent about it then? This is the trickery and dubious behaviour that you guys exhibit.
If I tell you that I am leaving, I am not concerned about the other person. You should have entered into a new contract with the other person and NOT kept me in the contract.
And you should've told me what else I should do do to get my name off the contract, which you haven't even donenow!!

June 1, 2024
Unprompted review
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Reply from LoveittsEstateAgent

Hello Varun
Thank you for your feedback. We take all reviews seriously and appreciate the opportunity to clarify the situation.
As per your joint tenancy agreement, all tenants are jointly and severally liable for the rent. This means that even if one tenant leaves, the remaining tenants and the departing tenant are responsible for ensuring that the rent is paid in full until the tenancy ends or is officially transferred.
We understand that you provided a three-month notice. However, as your name remained on the tenancy agreement, you were still legally obligated to contribute to the rent during this period. Our actions aligned with the lease terms, and we aim to ensure that all parties involved reasonably met the contractual obligations.
We apologise if this caused any frustration or misunderstanding. We strive to provide clear communication and a fair service to all our tenants.
If you have any further questions or concerns, please do not hesitate to contact us directly.

Rated 2 out of 5 stars

Do not trust Loveitts

We recently went to market to sell our home. We chose the agent selling the house we wanted to buy, which was outlined from the beginning by us, along with budget, expectations, and that we wanted a transparent and trusting relationship from the start.

We put in an offer which we were told was liked by the vendor and that we’d have a week whilst they were on holiday to present our property in readiness. We were of the understanding that we were the primary contestant for the property but this was not the case, we were actually insurance in case the purchaser they had already acted on pulled out.

We were not told of this purchaser, meaning we never stood a chance of buying this property. We went through allowing viewing of our own property unaware we did not have a chance of the house we were on the market to buy had already sold, and when we were informed, it was on the back of a discussion regarding our own property viewing.

We are now of the impression that Loveitts, recently bought by another company, operate for their own purposes. They are opaque. Untrustworthy and we hope we never have to deal with this company again as we know that we could not trust anything they said.

They will do anything for their commission, using your hard earned property. You are nothing but their cash vehicle. Disgusting.

June 19, 2024
Unprompted review
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Reply from LoveittsEstateAgent

Thank-you for your feedback, we are a long standing independent firm of estate agents , serving the people of Coventry for over 180 years, with a strong work ethic & high service standards, we value & appreciate all constructive feedback in order to continue our excellent standards of customer service. We have taken on board your comments and will address internally to ensure our staff are continually trained in any event.

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Rated 5 out of 5 stars

Selling the easy way

Loveitts were professional all the way along the sale of property and worked well as a team and the whole experience was a "joie de vie"

June 13, 2024
Unprompted review
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Reply from LoveittsEstateAgent

Thank you for the 5 star review!!

Rated 5 out of 5 stars

Fantastic team

Had the unfortunate experience of having to sell my sister's property, after her untimely death.
Loveitts in Coventry were fantastic to deal with. They were clear with everything around the sale, were helpful with advise and suggestions, and ultimately were highly successful with the sale and now completion. If you are looking for a professional, compassionate, dedicated, and friendly team to sell a property I CANNOT think of a better team.
Much appreciated guys, from myself and my brother.

June 13, 2024
Unprompted review
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Reply from LoveittsEstateAgent

This review posted for our sales team in Coventry is excellent and we thank you for this.

Rated 5 out of 5 stars

All the people who I dealt with in the…

All the people who I dealt with in the company were all excellent and conducted the sale of my property in an professional manner.

June 12, 2024
Unprompted review
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Reply from LoveittsEstateAgent

We appreciate the time you have taken to review our service levels

Rated 5 out of 5 stars

Auction success

I recently sold a garage at a Loveitts auction, and achieved a very satisfactory price. Sara was extremely helpful and efficient in all our dealings.

June 6, 2024
Unprompted review
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Reply from LoveittsEstateAgent

Really pleased that we were able to get you the result you needed. Thank you for your kind words.

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Rated 5 out of 5 stars

Excellent service - Online auction

I purchased a property through Loveitts online auction. I can't fault the service. Sara in particular was very professional in the way she dealt with matters arising during the transaction. She was always very helpful and prompt in her responses. Thank you for making it a pleasurable and painless experience.

June 5, 2024
Unprompted review
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Reply from LoveittsEstateAgent

We aim to give the best service, so your words are very much appreciated.

Rated 5 out of 5 stars

Above and beyond :)

Got awesome guidance from Becky when booking a last minute viewing.

She's looked after us, as we were travelling from London to Coventry and managed to squeeze us in for an early viewing, although spaces were tight.

She's also gone above and beyond in making sure we get to the house safe and sound, and on time. She's given us an idea on how quickly taxis will come, how far is our next viewing, etc.

Honestly, couldn't have wished for a better agent to chat to. Much appreciated Becky.

Justas

June 3, 2024
Unprompted review
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Reply from LoveittsEstateAgent

Our lettings team in Coventry always looks to go above and beyond so thank you for this review!

Rated 5 out of 5 stars

Outstanding service

Outstanding service from start to finish. Everybody I dealt with was very knowledgable, efficient, friendly and responsive. After several failed sales on the open market, they helped me to sell my property at auction and explained the process very clearly to me, ensuring that they took the time to answer all of my numerous questions. They kept me informed throughout the entire process and helped to achieve a good result. I would have no hesitation in recommending them and would definitely use them again. Thank you Sally, Sara and Chloe!

May 21, 2024
Unprompted review
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Reply from LoveittsEstateAgent

A great demonstration of where Auction is an excellent alternative to the open market... glad we could be of assistance!

Rated 5 out of 5 stars

Heartfelt thanks

Thank you to Sara and Chloe for their help and support. We were guided through the auction process with great professionalism, compassion and warmth, despite my many questions and calls! As it happened, we didn’t get to auction as we accepted a pre auction offer, with Sara’s help and the sale completed in 12 days.
I wholeheartedly recommend Loveitts.

May 21, 2024
Unprompted review
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Reply from LoveittsEstateAgent

Always a pleasure! Thank you for your kind comments.

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Rated 5 out of 5 stars

If we could give more stars we would

If we could give more stars we would. Avril and Katie went above and beyond to help us secure our rental property. We would recommend Loveitts to anyone looking to rent. Thank you to you both.

May 10, 2024
Unprompted review
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Reply from LoveittsEstateAgent

A five star review is always great to receive and shows we are top of the charts! Thank you!

Rated 5 out of 5 stars

Excellent customer service. …

Fay Braithwaite went above and beyond to help us choose the best property. She was approachable, patient, kind and helpful.

May 13, 2024
Unprompted review
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Reply from LoveittsEstateAgent

Fay is overjoyed at receiving a review such as this - thank you

Rated 5 out of 5 stars

Absolutely amazing team at Loveitts

Absolutely amazing team at Loveitts! I can't thank you enough for making what is supposed to be the most stressful times in life seem like a breeze. From meeting the lovely Chelsey at the start of my selling journey and constant support throughout from Jamie and the team. Meeting the lovely staff who would come and do the viewings and then finally having the lovely Michelle to support me through the final stages of the sale... You've all been fabulous! I have nothing bad to say about anything. Thank you all so much!
Lisa T

May 10, 2024
Unprompted review
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Reply from LoveittsEstateAgent

Thank you for this superb review

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Rated 1 out of 5 stars

Not professional

Not professional. As we had a sale agreed, they ask for a lot of documentations which I provided them. But they haven’t told me that it is in chain. When they told me, at that time, He said the vendor is happy to break the chain, then another person enters who was in charge of the case and said she is not going to break the chain. I even have the valuation done. Loss a lot of money and time. They don’t have serious sellers.

May 1, 2024
Unprompted review
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Reply from LoveittsEstateAgent

Hello, Hamza
Thank you for your feedback and concerns regarding handling the sale of the property you were interested in. I understand your frustration and want to address the points you've raised.

Firstly, we apologise if there was any confusion regarding the chain involved in the property sale process. When we discussed the possibility of breaking the chain, it was merely presented as one of the potential outcomes, not a definite course of action. I aimed to clarify this matter with you on several occasions.
Throughout our interactions, I made efforts to ensure that you were informed about the implications of the chain and its potential impact on your purchase. I did not guarantee that the chain would be broken, and I reiterated this point during our recent discussions.

I understand that this situation has caused you inconvenience and financial loss, and we sincerely apologise. It was never our intention to mislead or provide false expectations. Moving forward, we are committed to addressing any concerns and assisting you in navigating the property market to find a suitable alternative.
Please feel free to contact us directly if you want to discuss this matter further or if there's anything else I can assist you with.

Rated 5 out of 5 stars

Auction

I dealt with Sara, she was very helpful and kept me updated with the progress on selling the house. I would use Loveitts again if i was going sell a property through auction.

May 4, 2024
Unprompted review
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Reply from LoveittsEstateAgent

That's great news! Thank you.

Rated 5 out of 5 stars

Jade was super helpful and friendly

Jade was super helpful and friendly. Completed our application and we moved in 4 working days after the viewing. It’s so nice to see some genuine good customer service, having previously been with Connells (who were useless btw!) it’s nice to see Loveitts are completely different thanks to people like Jade.

May 2, 2024
Unprompted review
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Reply from LoveittsEstateAgent

A fantastic review and great to hear we are superior in service levels compared to other agents locally!

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