Love Luxe Reviews 

369
TrustScore 3.5 out of 5

3.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 1 out of 5 stars

I ordered a bag and payment was taken. I then had to reach out 2 weeks later as had heard nothing from them. Emails went unanswered so I found a phone number and messaged, they answered that with an a... See more

Rated 5 out of 5 stars

As always another great buy from Love Luxe. I cannot fault the customer service and or the quality/honesty of the product description. Hands down probably the best pre loved luxury stores in the... See more

Company replied

Rated 1 out of 5 stars

Bought a shirt on the 8th Sent them email after email with no reply, Finally got In touch through WhatsApp on 15th they got back on the 17th for them to tell me the seller charged is mind!... See more

Rated 5 out of 5 stars

Very accurate description of traces of use so you’re not surprised by the state of the shoe. And when said “excellent condition” it is true. Easy contact and payment options, quick shipping. Only note... See more

Company replied

Company details

  1. Handbags Shop

Written by the company

Authentic Designer Resale


Contact info

3.4

Average

TrustScore 3.5 out of 5

369 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 24 hours

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3.4

All reviews

(369)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super pleased as always

Absolutely flawless transaction and experience as always - item is in fantastic condition, was an absolute steal of a price and communication regarding delivery was brilliant. Highly, highly recommend

March 14, 2023
Unprompted review
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Reply from Love Luxe

Thank you Daisy, what amazing feedback. We really appreciate our customers’ feedback. Make sure to follow us on Instagram @loveluxeuk for all the latest updates and tag us in any photos with your new purchase, for a chance to be featured on our page :)

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Rated 5 out of 5 stars

Fantastic as always

Love Luxe have always been amazing when I’ve purchased through them. I continue to return as everytime I am highly satisfied with the product, the accuracy of the description of the item, the fast delivery (within a maximum of 2 days of purchase) and their prompt replies.

March 1, 2023
Unprompted review
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Reply from Love Luxe

Hi Jessica-Claire, Thanks so much for the lovely review - You've been drawn as the winner of our March '23 raffle for £100 gift voucher. We've sent the gift card direct to your email.
Thanks
Charlotte

Rated 5 out of 5 stars

trustworthy and excellent collection

Very accurate description of traces of use so you’re not surprised by the state of the shoe. And when said “excellent condition” it is true. Easy contact and payment options, quick shipping. Only note for EU buyers: import fee/VAT is charged by transporter so take that into account. Overall, would buy again

February 5, 2023
Unprompted review
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Reply from Love Luxe

Thank you so much Rebecca. We work hard to provide our most accurate descriptions. We really appreciate our customers’ feedback. Make sure to follow us on Instagram @loveluxeuk for all the latest updates and tag us in any photos with your new purchase, for a chance to be featured on our page :)

Rated 5 out of 5 stars

What you see is what u get

What you see is what you get! Awesome service,my items get to me in excellent time and good condition,I also feel their pricing is very fair and there is always something within your price range

February 8, 2023
Unprompted review
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Reply from Love Luxe

So glad you appreciate our service Yeti O! We work hard to provide an efficient delivery. Make sure to follow us on Instagram @loveluxeuk for all the latest updates and tag us in any photos with your new purchase, for a chance to be featured on our page :)

Rated 5 out of 5 stars

Ordered some Gucci boots on the 25th…

Thank you for your reply, due to the system error which is out of human control i have updated the rating on here as its of no fault of yours that this happened. Thank you for the prompt replies. i Ordered some Gucci boots on the 25th January 2023 only to recieve an email on the 3rd feb to say these were no longer available and that my refund would be processed. Quite dissapointed in the service really. Still waiting on my refund....9th Feb 2023.

January 25, 2023
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Reply from Love Luxe

Hi Faz,
We are sorry to hear that you are disappointed with our service. Unfortunately due to a technical glitch, the listing of the Gucci boots did not update to show "sold"once they had been purchased by another customer, which led to them being double sold (to yourself). This sometimes happens when there are a large amount of visitors on the website during a sale, trying to purchase the same item.
We did contact you to let you know as soon as we realized this mistake, and your refund was initiated. Refunds take 10 days to process as stated on our website returns policy. Once again, I apologise for any disappointment caused.
Kind Regards,
Love Luxe

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Rated 5 out of 5 stars

Another great buy!

I have purchased a number of items from Love Luxe including shoes and sunglasses and yet again the product and service level is exemplary .
Love Luxe allow you to access luxury goods at affordable prices. They are always excellent quality, delivered quickly and beautifully packaged.
Definitely recommend a browse on their website

February 1, 2023
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Reply from Love Luxe

Dear Helena, we greatly appreciate your loyalty to us and thank you for sharing your experience with us. We look forward to you shopping with us again!

Rated 5 out of 5 stars

Mulberry bag ♥️

So happy with my bag!♥️ It’s in great condition and at a great price! Will definitely buy from here again. Thank you!

January 15, 2023
Love Luxe logo

Reply from Love Luxe

Thank you Lynsey for the lovely review- We're very pleased to hear that you are happy with your product and our service!

Rated 5 out of 5 stars

Fantastic item, beautifully packaged

Bought a fantastic item from Love Luxe from a recent and completely sold out collection for a fraction of the boutique price; they are always a pleasure to deal with and very professional and everything is beautifully packaged and quickly despatched. I check their stock every week and I recommend you do the same!

February 1, 2023
Unprompted review
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Reply from Love Luxe

Hi Edwards,
Thank you for your fantastic review. You have been drawn as the winner of our Feb 23 £100 voucher. Please email us on contact@loveluxe.co.uk to claim your voucher!
Thanks
Charlotte

Rated 5 out of 5 stars

Fantastic service!

Came across Love Luxe on Instagram and I’ve been following the page for a while.
I decided to have a sort out and I sent Charlotte some photographs of designer items I no longer use/wear. I received a quick response and the offer of both direct sale and consignment was much more than I expected.
The process from start to finish was easy and stress free and I would definitely use them again. 😊

January 25, 2023
Unprompted review
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Reply from Love Luxe

Thank you so much for the review. Be sure to share our Instagram page with friends and we look forward to doing business with you again :)

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Rated 5 out of 5 stars

Great communication and received item…

Great communication and received item next day l would recommend the seller

January 25, 2023
Unprompted review
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Reply from Love Luxe

Thank you so much Nate.. We really appreciate our customers’ feedback. Make sure to follow us on Instagram @loveluxeuk for all the latest updates and tag us in any photos with your new purchase, for a chance to be featured on our page :)

Rated 5 out of 5 stars

Bought a pair of lovely Crime London…

Bought a pair of lovely Crime London trainers and arrived very quickly and beautifully packaged! Thank You 😊

January 16, 2023
Unprompted review
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Reply from Love Luxe

So glad you're happy with your purchase Vicki. Make sure to follow us on Instagram @loveluxeuk for all the latest updates and tag us in any photos with your new purchase, for a chance to be featured on our page :)

Rated 5 out of 5 stars

Great service from start to finish.

Great service from start to finish.
Item arrived quickly and in better condition than expected.
100% recommend.

January 13, 2023
Unprompted review
Love Luxe logo

Reply from Love Luxe

Hi Joe, thanks so much for your lovely review.
You have been drawn as the winner of our Jan 23 £100 voucher. Please email us on contact@loveluxe.co.uk or whatsapp us on 07519361503 to claim your voucher
Thanks, Charlotte

Rated 1 out of 5 stars

Counterfeit Purchase

I purchased a Gucci bag from this company and didn’t think anything of it as it came with an authentication certificate. I happened to get the bag authenticated myself and it came back as counterfeit. I went to 3 independent companies, one which Love Luxe happens to use and again all 3 confirmed it was a fake bag. Disappointed and shocked the least to say. I wasn’t offered a refund or an apology whatsoever. Even the t&c’s set by the authentication company have not been correctly followed. If anyone has purchased an item/s from the company please get it authenticated.
FYI I HAVE NOT RECEIVED NO REFUND FROM A CHARGEBACK. So leaving a damning response to my review is absolutely appalling. Clearly a very bad service to a company selling counterfeit items and trying to cover it up. One of the most unprofessional companies to ever deal with. To say there was no existent issues when 3 companies reviewed the bag and advised it was definitely fake. To even ask me for my bank details for a refund when I had requested for the refund to be given by the original format I used which was PayPal. To pretend to be shocked at the outcome of the authentication then blame the downfall of the reputation of the company on social media has got to be a joke.

January 12, 2023
Unprompted review
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Rated 5 out of 5 stars

Excellent quick service and delivery…

Excellent quick service and delivery very well done

January 7, 2023
Unprompted review
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Reply from Love Luxe

Thank you so much Belal. We really appreciate our customers’ feedback. Make sure to follow us on Instagram @loveluxeuk for all the latest updates and tag us in any photos with your new purchase, for a chance to be featured on our page :)

Rated 5 out of 5 stars

Very good and fast service … I will…

Very good and fast service … I will order again x thank you

January 5, 2023
Love Luxe logo

Reply from Love Luxe

So pleased you're happy with our service Andrea. Make sure to follow us on Instagram @loveluxeuk for all the latest updates and tag us in any photos with your new purchase, for a chance to be featured on our page :)

Rated 5 out of 5 stars

far exceeded my expectations

I purchased some trainers from this company and I probably got the deal of the year to be honest! The photos actually didn’t do justice to what incredible condition they are in, despite all the postal issues they arrived within a day or two of dispatch. They came in the original box with the card as well. My personal experience of this company is that I cannot fault them and I would definitely buy from again.

December 21, 2022
Unprompted review
Love Luxe logo

Reply from Love Luxe

Thank you so much E Meakin for your review. Make sure to follow us on Instagram @loveluxeuk for more deals ;) and all the latest updates - tag us in any photos with your new purchases, for a chance to be featured on our page :)

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Rated 5 out of 5 stars

I've bought quite a few items from…

I've bought quite a few items from loveluxe in the past, everything is amazing quality and extremely well priced. Comes with authentication certificate so you can be sure you're getting a genuine item. I won't hesitate to buy again! ( Hopefully soon!)

December 28, 2022
Unprompted review
Love Luxe logo

Reply from Love Luxe

Hi Helen, thanks so much for your lovely review.
You have been drawn as the winner of our Dec 22 £100 voucher. Please email us on contact@loveluxe.co.uk or whatsapp us on 07519361503 to claim your voucher
Thanks, Charlotte

Rated 5 out of 5 stars

Always a pleasure!

I’ve bought a few things from Love Luxe over the last couple of years. All of them are in the condition described, all perfectly packaged. Prices are very reasonable and customer service is brilliant! I’ll always buy from here.

December 14, 2022
Unprompted review
Love Luxe logo

Reply from Love Luxe

Your review is so lovely Chantel. We really appreciate our customers’ feedback. Make sure to follow us on Instagram @loveluxeuk for all the latest updates and tag us in any photos with your new purchase, for a chance to be featured on our page :)

Rated 5 out of 5 stars

Bought a lovely moncler piece from…

Bought a lovely moncler piece from these guys, it was literally 1/4 of the retail price. Best deals I’ve seen in a long time!

December 17, 2022
Unprompted review
Love Luxe logo

Reply from Love Luxe

What a wonderful review, thank you so much for taking the time to write it :)

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