I ordered a bag and payment was taken. I then had to reach out 2 weeks later as had heard nothing from them. Emails went unanswered so I found a phone number and messaged, they answered that with an a... See more
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As always another great buy from Love Luxe. I cannot fault the customer service and or the quality/honesty of the product description. Hands down probably the best pre loved luxury stores in the... See more
Company replied
Bought a shirt on the 8th Sent them email after email with no reply, Finally got In touch through WhatsApp on 15th they got back on the 17th for them to tell me the seller charged is mind!... See more
Very accurate description of traces of use so you’re not surprised by the state of the shoe. And when said “excellent condition” it is true. Easy contact and payment options, quick shipping. Only note... See more
Company replied
Company details
Written by the company
Authentic Designer Resale
Contact info
redbrook road, s752rs, Barnsley, United Kingdom
- 07519361503
- Contact@loveluxe.co.uk
- www.loveluxe.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 25% of negative reviews
Typically replies within 24 hours
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Great shopping experience!
I purchased a designer bag for Love Luxe and so pleased with the whole experience!! At first I was a bit apprehensive as to hadn’t heard of the site but saw it recommended in a few Facebook groups and joined their WhatsApp group.
Their goods are fantastic and whilst they sell preloved designer goods also do sell some new ones (which I purchased) the prices are much better than a big store or from the brand themselves and comes with an certificate of authenticity.
The communication through WhatsApp was great and I got sent the tracking details of my order when it shipped.
Highly recommend and will absolutely be using again!

Reply from Love Luxe
Fab service 👏
My husband purchased a pair of trainers today and we cannot fault the service provided. He sent an enquiry as to the opening hours of the store, which was responded to immediately. The lady in the shop was lovely and very helpful. The trainers were sold as worn, however they are like brand new and a really good price. Will definitely buy again!

Reply from Love Luxe
Always a great experience buying from…
Always a great experience buying from this company

Reply from Love Luxe
My Prada bag from love lux came today…
My Prada bag from love lux came today and I absolutely love it. From ordering to delivery it came in 5 days, the lady I ordered from was so helpful and she kept me informed throughout. Would definitely purchase again.
Love Luxe is perfect
As always Love Luxe has provided beautiful shoes for the best price! I cannot sing this shop’s praises enough. I will be back (again)!
Always great service
A pleasure to deal with
Items are always as described. Some bargains compared with RRP. Charlotte always lovingly wraps the items and enclosed a hand written envelope with the receipt and a thank you note. A pleasure to deal with. Regular offers and sales as well as raffles.
Excellent all round
Excellent service, fast delivery, great communication and product exactly as described. Couldn’t ask for anything more 😀
This was not my first purchase, and it won’t be my last!!
I feel like I have been robbed
I have bought from Loveluxe before and had no issues however I recently purchased a YSL puffer pouch and when I received it, it wasn’t what I expected, the dimensions given were incorrect, it stated 19cm width which at the bottom it is but at the top it’s 18cm and my phone wouldn’t even fit in it. Therefore the pouch was not what I expected and I proceeded to cancel and return the order. Charlotte refused to refund me even though I stated my consumer rights and distance selling rights. Charlotte has also proceeded to block me on whatsapp and has removed me from her whatsapp selling groups which I find to be extremely unprofessional given I have not been rude to her at all nor have I given her a reason to block me, all I have requested is a refund for a pouch that I no longer have in my possession. So not only am I now out of pocket £425 I also don’t have the bag. I feel like I have been robbed/scammed, all I ever wanted was to resolve this amicably however I have been given no option but to raise a dispute through Paypal and trading standards to get my money back. Be very careful when purchasing from this website. Charlotte if you read this can you please unblock me so we come to a resolution, thank you.

Reply from Love Luxe
Bought a pair of sunglasses and was…
Bought a pair of sunglasses and was impressed with how quickly and professionally the item was sent to me. Exactly as described and a great price - thank you
Prompt, quality and quick!
All communication was prompt regarding my item, it was easy to make payment and the item was posted and tracked the day after.
Super easy!
The item was perfect and exactly as described. I am so happy 😃

Reply from Love Luxe
A very happy costumer!
Second time buying from Charlotte and I’m very pleased with my purchases. Honest, accurate and very reliable. Delivery has been super fast both times round. I’ve recommended Love Luxe to lots of my family and friends who are also now a part of all the group chats. I look forward to purchasing more in the future.
Very efficient transaction
Very efficient transaction. Easy payment and quick delivery in good packaging. Would recommend.
Always a great service!
Great service!
Items always as described and always super fast delivery. Have ordered several times and have recommended to all my friends.
Can’t wait to order more. Thank you.
Xx

Reply from Love Luxe
It’s a great shipping experience
It’s a great shipping experience. Quick delivery with well packed package. Thank you

Reply from Love Luxe
Love love love
Ive ordered from here twice now and i can honestly say the service and quality are outstanding. Theres always lots of choice and the communication throughout the process is brilliant. Thank you xXx

Reply from Love Luxe
Love Love Luxe
Bought from here a few times now & also sold items to them. Really good service. Every time I want something designer I always look here first before paying full price in the shops! Can totally recommend Love Luxe.

Reply from Love Luxe
Purchased the YSL medium sunset bag…
Purchased the YSL medium sunset bag with a great price. Will be purchasing more handbags. Thank you!

Reply from Love Luxe
I love my Gucci soho bag!
I love my Gucci soho bag! My second purchase from love luxe, very fast delivery and item as described, will most definitely buy again. Thank you Love Luxe! 😍

Reply from Love Luxe
Highly recommend!!
Brought a few things now from Charlotte at Love Luxe. Super fast delivery , great customer service and beautiful luxury items!
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