Love Orchids Reviews 

129
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

This is second order I have had. This time a delightful selection of small orchids. They arrived very quickly, exellently packed. Superb plants even better than I had expected. Advice sheet attached s... See more

Rated 5 out of 5 stars

I took the offer of 4 lucky dip of mini orchids What an absolute delight Gorgeous healthy plants arrived brilliantly packaged and totally undamaged. If these are what the company considers mini I hav... See more

Rated 5 out of 5 stars

Last week after seeing a programme on BBC South Today about Love Orchids I purchased a trio of Chewton mini white orchids in a ceramic pot. They were ordered on Friday of last week, dispatched yester... See more

Rated 5 out of 5 stars

5 star review for Love Orchids.Co Ordered offer of 4 mini orchids for £20 absolutely fantastic value, plants in excellent condition packaged so well. All different colours of purple and a lemon one m... See more

Company details

Written by the company

We spread soul-lifting joy by delivering high quality, beautiful orchids direct to your door🌷 Proud British Family Grower with 60 years experience


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

129 reviews

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4.7

All reviews

(129)

21 reviews in the last 12 months

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Rated 5 out of 5 stars

Really helpful customer service

Really helpful customer service. Took a while for my discount code to be accepted but the orchids were then dispatched really quickly and arrived just 2 days later, in perfect condition.
Many thanks.

October 10, 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant value

Beautiful beautiful orchids arrived within a week so pleased with them I choose the 4 £24 offer to give to my daughter and friend for helping me when I broke bones in my foot and also a treat for myself,they are beautiful flowers packed carefully. The 4 pots had 2or 3 stems and 1 has 4 which in the shops cost a lot more.This is not my first order and each time I’ve been really happy pleased .

October 5, 2023
Unprompted review
Rated 5 out of 5 stars

Beautiful orchids delivered to my door!

Beautiful orchids delivered to my door. I have used this company a few times now, and each time the lovely plants have arrived in the specified delivery time, and carefully packed so ot damaged. The plants are healthy and my previous ones have reflowered several times. Totally recommended if you want to treat yourself or as a special gift.

October 2, 2023
Unprompted review
Rated 5 out of 5 stars

Fabulous Orchids!

Over the years I have bought many orchids from this company and never been disappointed. The latest delivery of four was the best yet - mini orchids, excellent colours, growth and health. Packed in recyclable paper and a stout cardboard box - none of the plants had moved or compost disturbed. I recommend them highly. Customer service and speed of delivery excellent.

October 2, 2023
Unprompted review
Rated 1 out of 5 stars

one month after receiving orchid is dying

Ordered a hoop orchid for my mums birthday end of August which was in green pot, on arrival pot was pink and no card included. Luckily as i was giving this to my mum i could advise who it was from. However on return after 2 week holiday all flowers have died / leaves in poor condition have written two mails to love orchids with no reponse - so disappointed with the product and after care service

September 27, 2023
Unprompted review
Rated 4 out of 5 stars

Second batch

I purchased 4 large double stemmed orchids back in March and they were fantastic. Decided it was now time for another 4. 3 of the 4 were pretty good but the yellow one is not very large and flowers are sparse. Hope it may pick up but slightly disappointed with this 4 in comparison with first order. Well packaged plants that look healthy though

September 27, 2023
Unprompted review
Rated 5 out of 5 stars

Wonderful orchids

Wonderful orchids! absolutely beautiful and healthy looking. Would definitely recommend for gifts to your friend, family :)

September 13, 2023
Unprompted review
Rated 4 out of 5 stars

TOTAL ABSENCE OF POST-DELIVERY CUSTOMER SERVICE NOW MADE GOOD

Ordered 6 mini-orchids and made a special request that they should be matching. Instant reply from Hannah that of course this would be done. Orchids arrived all matching but box damaged and, after three days, several buds on every plant went brown/yellow and some dropped off. I have emailed, messaged and tried calling their other nursery, Double H, to no avail. Absolutely no response to date.
Just after I had written the review above, I received a communication from Love Orchids apologising that their IT had been out of action and offering to replace the orchids I had purchased. These arrived on 20 September and are beautiful, so I assume it was a glitch in their system and would definitely give them the benefit of any doubt and order from them again.

September 5, 2023
Unprompted review
Rated 5 out of 5 stars

Love my orchids

Love my orchids! I ordered 5 double stemmed orchids and they arrived in perfect condition. The colours are fantastic and the packaging is great. I’ll definitely buy again and again.

September 6, 2023
Unprompted review
Rated 3 out of 5 stars

Disappointed

The orchid, when received, looks very nice from the picture I was sent by the recipient. But there was no message with it which is very poor. I wrote a considered message of condolence to a bereaved friend and it was not passed on with a card. The company say it's a blip in the system, possibly because I paid using PayPal? A 10% refund was offered, which I have ignored. I wanted my friend to have an orchid and a heartfelt message, half of which was not sent.

August 31, 2023
Unprompted review
Rated 1 out of 5 stars

Ordered yellow orchids but came off…

Ordered yellow orchids but came off white. why advertise yellow or blue why offer colours if they are nowhere near that colour. Also firgot wrapping paper, to say a small buisness, attention to detail should be paramount. Very dissapointed

July 20, 2023
Unprompted review
Rated 1 out of 5 stars

DPD nominated delivery now due to arrive 3 days late

DPD nominated delivery used to arrive as a gift for a 1st wedding anniversary.. 3 updates from DPD on delivery day, the final one at 19.57 on a Friday night saying delivery delayed and will be delivered on Monday.

The present has not missed the occasion and unsure what condition it will now arrive in having been delayed (travelling to the destination depot, being there over the weekend having spent Friday on a van, not being delivered and then returning to depot.

No telephone number to contact Love Orchids and no response from email. The late arrival is bad and then not knowing what condition it will be in when it arrives is not a good experience

July 14, 2023
Unprompted review
Rated 1 out of 5 stars

Very disappointed

Very disappointed, the box was all split and very poorly packaging as not supported in box which was far too big for the product. Also all white flowers had been pressed against support sticks which were damaged and all black marks over flowers.
Wish has read the other 17% that have given a rating of 1 and then would not have bothered wasting my money.
VERY DISAPPOINTED!

July 17, 2023
Unprompted review
Rated 5 out of 5 stars

Stunning

I ordered 4 by twin-stemmed tall orchids. The package arrived this morning. My wife and I could not be more pleased. The orchids were well packed and in a much healthier condition than the orchids that we looked at earlier this week in a nearby nursery. Pleasingly all the orchids had flowers and buds so we should have a display for weeks to come. The orchids now have pride of place in our living room. Will most certainly order again.

June 3, 2023
Unprompted review
Rated 5 out of 5 stars

Fabulous orchids in top condition

I ordered the 5 mixed orchid collection, two plants were for gifts and 3 for me. They arrived quickly, extremely well packaged, and in perfect condition. There were three different purple/ mauve plants, one yellow, and one white.
They were all lovely, and the white one has so many stems and flowers that I’m keeping it.
I’ve ordered several collections of orchids for presents, as well as for me, over the past few years and they have all been perfect, and well received.
Why send a bunch of flowers that will only last a couple of weeks, when an orchid will last so much longer?

April 19, 2023
Unprompted review
Rated 1 out of 5 stars

DISAPPOINTING

Ordered 4 mini orchids. Arrived in poor condition. Clearly packaging had been thrown about in transit despite paying a whopping £7 delivery fee to ship not far from Hampshire to Kent. Petals broken off and loose pot filling in box. Packaging and shipping needs a major upgrade. If you're going to charge such high shipping fee's at least use a decent delivery company. After a week orchids starting to lean over despite a support stick and correct placement.

April 4, 2023
Unprompted review
Rated 1 out of 5 stars

Email sent to Love Orchids to date ignored

Thank you Hannah for coming back to me via email. Thank you also for the replacement orchids, much appreciated by the recipients. Order no #60124
Ordered 12th January as an engagement present. Delivered 17th January.
Sent email to love orchids on 30th January discussing the issue with the orchid and including pictures of the problem.
Would someone please answer my email. I'm concerned I spent alot of money for something of inferior quality and am being ignored.

January 30, 2023
Unprompted review

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