Lucidpress Reviews 

218
TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

Their customer service is Awful!!! I emailed them about subscription cancellation a year ago, but apparently they didn’t cancel my subscription because I just got charged for another annual fee. I... See more

Company replied

Rated 1 out of 5 stars

The company doesn't send a notice letting you know your renewal will be happening and your credit card will be charged $120 or a receipt once it happens. The only way to realize a program you haven't... See more

Rated 1 out of 5 stars

Can't even begin designing anything. The tab crashes every single time I try to use it. Whether it's because it's loading in too many assets or some other reason I'm not sure; but, it's hard to try ou... See more

Rated 1 out of 5 stars

Appalling - tried to cancel on numerous occasions and for the ‘cancel account’ button to be anywhere in sight. I go into card details and they’re not there (I deleted them last year after their automa... See more

Company details

  1. Software Company
  2. Computer Accessories Store

Information provided by various external sources

Lucidpress is a brand templating platform that empowers anyone to easily create on-brand content. With easy design, robust brand controls, and customizable templates that lock down critical brand elements, you’ll scale content creation without ever seeing a stretched logo or off-brand color again.


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1.7

Bad

TrustScore 1.5 out of 5

218 reviews

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1.7

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(218)

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Rated 5 out of 5 stars

Customer Service and Software is great!

Lucid Press not only offers a great software for creating standout essays, but their customer service is also very understanding. I had a stressful experience when they charged me for a free trial when I cancelled my subscription on the same day. However, these people were understanding and gave me a full refund. Check them out!

November 4, 2020
Unprompted review
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Rated 2 out of 5 stars

Free trial - but I still have to pay?!

The program was easy to use and helpful. However I canceled my free trial, before it ended, and now they say they are going to charge me. I feel a bit scammed.

October 23, 2020
Unprompted review
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Reply from Lucidpress

Hi Sonia,

Thanks for leaving your feedback! Could you please reach out to us at support@lucidpress.com to check that your trial was successfully canceled?

Rated 1 out of 5 stars

Started a new trial but cancelled…

Started a new trial but cancelled within the trial period and still charged a$120 subscription fee! Not to mention the only document I made would not load, so this account was pointless! Awful.

October 8, 2020
Unprompted review
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Reply from Lucidpress

Jasmine, thanks for letting us know. It looks like you reached out to our support team, and they refunded your expired trial. If this isn't the case, can you please let us know by sending an email to support@lucidpress.com? We'd be happy to look into it for you. 🤗

Rated 3 out of 5 stars

Terrible support

I don't think their support team ever follow up on any issues that is brought up to them. My company has been using them for a few years and each "update" seems to take away a feature. It's frustrating to have to change your ways each time. Also, it can freeze up if there is another user in your document.

September 23, 2020
Unprompted review
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Reply from Lucidpress

Hey Lisa,

Thanks for the candid feedback (especially since you've been using Lucidpress for a couple years). We'd love to know which features are causing issues for you.

We're glad you've been in contact with our support team and we apologize for any delay in follow-up you have experienced. Would you mind emailing our support team (support@lucidpress.com) with a list of features/updates you've seen that are causing any issues? (bullet points are fine)

We'd especially like to make sure you can collaborate with more than one user on a document. Having the document freeze should definitely not happen! There are a couple things we can check to make that better.

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Rated 5 out of 5 stars

Personal Experience

The subscription option obviously allows more access; I found the platforms straight forward & have used other LUCID products which were especially compatible with the MAC.

I finished some work & knew I wouldn't be needing LUCID for about 6 months so did not renew however money was debited from my account. I contacted their billing team & after investigation I will receive a refund.

I will return to LUCID & recommend them based on my personnel experience.

August 12, 2020
Unprompted review
Rated 1 out of 5 stars

Totally a scam

Totally a scam, dont use them!!

June 26, 2020
Unprompted review
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Reply from Lucidpress

Hi Holly,

I’m sorry that you had a poor experience with Lucidpress. Rest assured, we are not trying to scam anyone. Can you explain more about your experience and what happened? We would love to learn more and see what we can do to make it right.

Garrett

Rated 1 out of 5 stars

DON'T USE THIS WEBSITE!

I am a student who is currently in school and I want to warn anyone who uses this app. 5 hours into my work I was told that it had to many pages attached and I would have to go on a free trial to be able to have the current amount of pages. I deleted three pages and it still wasn't enough, then for curiosity I deleted all pages accept 1 and it still said there was too many. (If you don't have the "free" trail you cant claim/ download your work).In result of this I missed my deadline and all my marks went down. This website is a SCAM! Its not a free trail if it requires your credit card info.
thanks for dropping my grades and wasting my time Lucidpress.

May 23, 2020
Unprompted review
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Reply from Lucidpress

Hey Madi,

We are so sorry for the frustration you experienced creating your school assignment. It sounds like something did not work correctly with the download. We'd love to help make sure all your work is saved and you can access it. (Maybe you can show your teacher the revision history and show how it was done before the due date)

If you'd like, can you reach out to our support team at support@lucidpress.com? Let them know what your Lucidpress' email is and they can make sure you can download your work and that your account is on our free education subscription for students.

Rated 1 out of 5 stars

Don't agree to free trial they will…

Don't agree to free trial they will take your money anyways

May 11, 2020
Unprompted review
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Reply from Lucidpress

Hi Pamela, can you please reach out to our support team at support@lucidpress.com? This way we can know exactly what is happening on your account. We’ll keep a lookout for your email.
-Lucidpress Support

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Rated 1 out of 5 stars

Skip this company and try one with a conscience~

Unfortunately I fell prey to a company that lures you to try do a trial of their product and then makes it very difficult or impossible to cancel or get a refund. Skip this company and try one with a conscience.

May 6, 2020
Unprompted review
Lucidpress logo

Reply from Lucidpress

Hello, can you please reach out to our support team at support@lucidpress.com? This way we can know exactly what is happening on your account. We’ll keep a lookout for your email.

Rated 1 out of 5 stars

I have also had a bad experience with…

I have also had a bad experience with the company.
I canceled the plan that day I was charged and have not been able to receive a refund for $360.00.

April 9, 2020
Unprompted review
Lucidpress logo

Reply from Lucidpress

Hi Janet, thank you for contacting us. I see that you have also contacted support@lucidpress.com and we have responded to your request. We cancelled your subscription and refunded the charge. Please allow 3-5 business days for the refund to process.

Rated 5 out of 5 stars

Great product for collaborative publishing!

I used Lucidpress for the past 3 years to create my garden club yearbook and other documents. Before using Lucidpress I had struggled with Word (where pictures did not print where placed) and with a team effort on Google docs which was even worse. Switching to Lucidpress allowed it be a real team effort, sharing the work so that I could actually get into my garden rather than spending too many hours creating a 60-70 page document. I found Lucidpress to be very reliable - only having rare instances of not working. I have moved on from this job and am sorry that my successor is returning to doing this as a one-person production. I would gladly use Lucidpress again if involved in a project that requires its features.

February 3, 2020
Unprompted review
Rated 1 out of 5 stars

This company stole my money it seems…

This company stole my money it seems this company has employees that steal card details and use them I am at the moment in a legal battle trying to retreive my money they have a number of fraud transactions so stsy clear

January 22, 2020
Unprompted review
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Reply from Lucidpress

Hi Tlaw,
Thanks for your message and for posting your review. Fortunately, you did reach out to us and we were able to provide information on why the charge occurred for your subscription including a refund to the card that was billed. For any further questions, please email support@lucidpress.com.

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Rated 3 out of 5 stars

Awesome product - when it works

Awesome product, especially for the price, but it's biggest fault is that it constantly crashes or 'hangs' meaning that creating a simple document takes 5 x as long as you wanted to spend.
This loss of time is a huge factor and cost in terms of deliverability.
Despite reporting it multiple times, Lucidpress have said it's not on their priority list to fix.

January 2, 2020
Unprompted review
Lucidpress logo

Reply from Lucidpress

Thank you so much for your feedback! We're also glad you reached out to our support team to work through the slowness you are experiencing. You provided a lot of helpful information we needed to help troubleshoot. We apologize for the inconvenience and would like to help in any way we can to make Lucidpress run more smoothly for you (and your team).

I have some good news! I've looked through your email responses with our support team and a bug was filed with our engineering team. It sounds like the slowness could be a result from having several tables in a document or including page numbers in the header or footer. Do you know if your documents included any tables or elements in the header or footer? If so, your document speed can dramatically improve! We'll send out an email to follow up and see if we can get your document load times to increase.

Rated 1 out of 5 stars

This software needs work

This software needs work. Changing the language is a pain, spell-checking hardly ever works, and the website is poorly made. It sometimes takes at least ten clicks to select a textbox, and text often disappears randomly. Very difficult to add images. I do not recommend this software.

November 28, 2019
Unprompted review
Rated 1 out of 5 stars

CAN'T BE TRUSTED WITH YOUR BANK DETAILS

I signed up to the $9.99 a month service, but have been charged much more. After checking my account I had been charged $42, $50 and $50 over the last 3 months because I am signed up to a team account. I never signed up to the team account and I specifically signed up to the $9.99 service. Despite not having used the team service and not having signed up for it, the company are refusing to give me a refund for the overcharged amount. SCAM - stay away and do not give them your bank details.

October 12, 2019
Unprompted review
Lucidpress logo

Reply from Lucidpress

Hey Charlie,

Thanks for letting us know! We appreciate your feedback about your recent charges and we're happy to help clarify.

We were able to find your account and your message to our support team. We will send you an email to make sure we have this sorted out!

Rated 5 out of 5 stars

Good features and fairly easy to us to create professional documents

I found Lucidpress easy to use and quite intuitive. I only needed one document and it took me a while to complete, but that was partly from the number of proofreadings and changes I made. The initial document did not take long, which came from finding Lucidpress fairly easy to use. You have to provide your own photos, so if they could partner with a free photos website, that would be very helpful.

However, I would highly recommend it for professional documents you want to create and get printed.

June 29, 2019
Unprompted review
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Rated 2 out of 5 stars

Will actually take away controls the longer you work on it.

The company tells itself that it is making money off companies who use their services but really they promise the world lure in bottom level admins under intense pressure to get something done on nothing with nothing then in the last hour take away all the controls and don't let them do anything with it. So really its the bottom level admins in a panic who end up paying because they know their boss won't approve the purchase.

September 5, 2018
Unprompted review
Lucidpress logo

Reply from Lucidpress

Hi Rich, Tony from Lucidpress here, I'm surprised and sorry to hear you had such a frustrating experience with a trial. We want you to be successful and are happy to extend your trial if you ask. I don't have your details here, but if you email support@lucidpress.com and ask for a trial extension, I'm sure the good folks in Support will be happy to grant one.

Rated 4 out of 5 stars

Great little publishing website

Great little publishing website.

I work with a small team of people doing ministry and when we needed something designed this was the only affordable option we found and we love how easy it was to use.

August 5, 2018
Unprompted review

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