Their customer service is Awful!!! I emailed them about subscription cancellation a year ago, but apparently they didn’t cancel my subscription because I just got charged for another annual fee. I... See more
Company replied
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Their customer service is Awful!!! I emailed them about subscription cancellation a year ago, but apparently they didn’t cancel my subscription because I just got charged for another annual fee. I... See more
Company replied
The company doesn't send a notice letting you know your renewal will be happening and your credit card will be charged $120 or a receipt once it happens. The only way to realize a program you haven't... See more
Can't even begin designing anything. The tab crashes every single time I try to use it. Whether it's because it's loading in too many assets or some other reason I'm not sure; but, it's hard to try ou... See more
Appalling - tried to cancel on numerous occasions and for the ‘cancel account’ button to be anywhere in sight. I go into card details and they’re not there (I deleted them last year after their automa... See more
Lucidpress is a brand templating platform that empowers anyone to easily create on-brand content. With easy design, robust brand controls, and customizable templates that lock down critical brand elements, you’ll scale content creation without ever seeing a stretched logo or off-brand color again.
10355 S Jordan Gateway #300, 84095, South Jordan, UT, United States
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Lucid Press not only offers a great software for creating standout essays, but their customer service is also very understanding. I had a stressful experience when they charged me for a free trial when I cancelled my subscription on the same day. However, these people were understanding and gave me a full refund. Check them out!
The program was easy to use and helpful. However I canceled my free trial, before it ended, and now they say they are going to charge me. I feel a bit scammed.

Reply from Lucidpress
Started a new trial but cancelled within the trial period and still charged a$120 subscription fee! Not to mention the only document I made would not load, so this account was pointless! Awful.

Reply from Lucidpress
I am extremely satisfied with the technical support provided by the Lucidpress Team.
I don't think their support team ever follow up on any issues that is brought up to them. My company has been using them for a few years and each "update" seems to take away a feature. It's frustrating to have to change your ways each time. Also, it can freeze up if there is another user in your document.

Reply from Lucidpress
The subscription option obviously allows more access; I found the platforms straight forward & have used other LUCID products which were especially compatible with the MAC.
I finished some work & knew I wouldn't be needing LUCID for about 6 months so did not renew however money was debited from my account. I contacted their billing team & after investigation I will receive a refund.
I will return to LUCID & recommend them based on my personnel experience.
I am a student who is currently in school and I want to warn anyone who uses this app. 5 hours into my work I was told that it had to many pages attached and I would have to go on a free trial to be able to have the current amount of pages. I deleted three pages and it still wasn't enough, then for curiosity I deleted all pages accept 1 and it still said there was too many. (If you don't have the "free" trail you cant claim/ download your work).In result of this I missed my deadline and all my marks went down. This website is a SCAM! Its not a free trail if it requires your credit card info.
thanks for dropping my grades and wasting my time Lucidpress.

Reply from Lucidpress
Don't agree to free trial they will take your money anyways

Reply from Lucidpress
Unfortunately I fell prey to a company that lures you to try do a trial of their product and then makes it very difficult or impossible to cancel or get a refund. Skip this company and try one with a conscience.

Reply from Lucidpress
I have also had a bad experience with the company.
I canceled the plan that day I was charged and have not been able to receive a refund for $360.00.

Reply from Lucidpress
I used Lucidpress for the past 3 years to create my garden club yearbook and other documents. Before using Lucidpress I had struggled with Word (where pictures did not print where placed) and with a team effort on Google docs which was even worse. Switching to Lucidpress allowed it be a real team effort, sharing the work so that I could actually get into my garden rather than spending too many hours creating a 60-70 page document. I found Lucidpress to be very reliable - only having rare instances of not working. I have moved on from this job and am sorry that my successor is returning to doing this as a one-person production. I would gladly use Lucidpress again if involved in a project that requires its features.
This company stole my money it seems this company has employees that steal card details and use them I am at the moment in a legal battle trying to retreive my money they have a number of fraud transactions so stsy clear

Reply from Lucidpress
Awesome product, especially for the price, but it's biggest fault is that it constantly crashes or 'hangs' meaning that creating a simple document takes 5 x as long as you wanted to spend.
This loss of time is a huge factor and cost in terms of deliverability.
Despite reporting it multiple times, Lucidpress have said it's not on their priority list to fix.

Reply from Lucidpress
This software needs work. Changing the language is a pain, spell-checking hardly ever works, and the website is poorly made. It sometimes takes at least ten clicks to select a textbox, and text often disappears randomly. Very difficult to add images. I do not recommend this software.
I signed up to the $9.99 a month service, but have been charged much more. After checking my account I had been charged $42, $50 and $50 over the last 3 months because I am signed up to a team account. I never signed up to the team account and I specifically signed up to the $9.99 service. Despite not having used the team service and not having signed up for it, the company are refusing to give me a refund for the overcharged amount. SCAM - stay away and do not give them your bank details.

Reply from Lucidpress
I found Lucidpress easy to use and quite intuitive. I only needed one document and it took me a while to complete, but that was partly from the number of proofreadings and changes I made. The initial document did not take long, which came from finding Lucidpress fairly easy to use. You have to provide your own photos, so if they could partner with a free photos website, that would be very helpful.
However, I would highly recommend it for professional documents you want to create and get printed.
The company tells itself that it is making money off companies who use their services but really they promise the world lure in bottom level admins under intense pressure to get something done on nothing with nothing then in the last hour take away all the controls and don't let them do anything with it. So really its the bottom level admins in a panic who end up paying because they know their boss won't approve the purchase.

Reply from Lucidpress
Great little publishing website.
I work with a small team of people doing ministry and when we needed something designed this was the only affordable option we found and we love how easy it was to use.
Userfriendly app to create desired designs with ease. It’s a great app with very low monthly and yearly suscription. Will recommend to at least try once.
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