Lucky Ones Reviews 1,098

TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the website for its sleek design, ease of use, and extensive selection of games from numerous providers, making for an engaging and enjoyable experience. The customer service is frequently highlighted as excellent, with many people appreciating the quick, helpful, and professional support available. People also report a smooth and fast verification process, contributing to a positive overall user experience. However, some customers have expressed dissatisfaction with the payment process, citing issues with withdrawal times, verification hurdles, and difficulties in receiving their winnings. A few other people also felt that the customer service was occasionally slow or inconsistent, particularly when dealing with payment-related inquiries.

What people talk about most

Payment

Reviewers highlight ambiguous aspects of payment. While some customers praise fast withdrawals, quick... See more

Website

Customers had positive experiences with the website. Many reviewers praised its ease of navigation, sleek... See more

Product

Clients share positive opinions on product. Customers are delighted with the vast and diverse selection of... See more

Customer service

Users describe positive interactions with customer service, highlighting staff as helpful, courteous, and... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the site's ease of navigation,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I signed up too luckyones after reading some reviews on here...Glad i did and can confirm my first withdrawl has been successful and procesed less than 24hrs which great...the sight is flashy,games... See more

Rated 4 out of 5 stars

The hoops I had to jump through to get verified was unnecessary and it really was a show of authority just so you could get is bit more money out of my winnings interest I believe . It took 9 da... See more

Rated 4 out of 5 stars

LuckyOnes is a new slot I’ve come across! It’s such a luxe website & you can see a lot of thought has gone into it. So many games and slot providers I’ve never even heard of which makes the experience... See more


Company details

  1. Gambling Service

Written by the company

Lucky Ones Casino. With a keen focus on luxury and high-end lifestyle, this casino provides its players with the real first class experience. Enjoy this lavish excitement all from the comfort of your home


Contact info

3.9

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

I just face difficulties when I asked…

I just face difficulties when I asked to withdraw the money and after many inquiries from your side - money came back as balance-
now I'm facing another one - i have balance need to transfer to my bank account and it show me no balance there while its more than $ 60000 my balance at your end

December 15, 2025
Unprompted review
Rated 1 out of 5 stars

Holy shit!!!!

Holy shit!!!!! I played 400$ with novomatic game and it sucked the shit out of the money without paying a penny!!!!!

Never again this site for me. Total scam alert! I have never lost 400$ in a span of 30 seconds without a payout!!!!

December 9, 2025
Unprompted review
Rated 1 out of 5 stars

Their customer service is incredibly…

Their customer service is incredibly all over the place! Some days I’m answered within minutes and some days HOURS and I mean I think the most was 16hours.. they held onto a deposit that was “missing” and would have to wait a few days to clear (never had this happen before) but “kindly” offered for me to make another deposit using a different method. LOL they just want your money.. any bids I’ve done over $5 has NEVER paid a single line or bonus this site aswell as their sister sites (lukki, let’s lucky, lucky dream) are incredibly controlled. I’d strongly suggest to go elsewhere for better returns as these sites will just eat your balance and offer more deposit match codes to keep you putting more money in.

December 9, 2025
Unprompted review
Rated 5 out of 5 stars

I give these guys a 5 star for sure

I give these guys a 5 star for sure. Reading all the comments about how they took ages to get there money. That definitely wasn't for me. I won on Saturday and got verified straight away. Come Monday morning the money was already in my account. Great game selection also and the support team are great!! I have nothing bad to say about this casino.

December 6, 2025
Unprompted review
Rated 2 out of 5 stars

Impossible to withdraw money

I've been trying out some of these new online casinos and just joined this one..I like the slots..easy to deposit money but if you want to withdraw your money it's a long long wait. I sent in my ID to be verified but have no idea if I am and I'm here still waiting to withdraw my funds back into my bank account. I guess I'll cross this casino off my list

November 29, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look