I was having problems making deposits with my debit card. The host reached out to me to see if they could help. I realize they operate on deposits, but the professionalism the customer success staff... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Redemption for winnings takes way to long. Why you dont use PayPal or cash app is beyond me. I stopped using your app on a regular because thier are so many other casino apps that pay out Redemptions... See more
Company replied
Your processors are always shutting down my card deposits because i guess I make too many. How about getting another processor? The auto quick deposit pop up gets me to repeatedly rebuy with my c... See more
Company replied
I've played at lucky red casino and its sister sites for approximately 10 yrs now and I must say they have been consistent with excellent customer support and fast cash outs the entire time. In the i... See more
Company replied
Company details
- #9 of 26 best companies in Online Casino or Bookmaker
- #10 of 25 best companies in Casino
- #5 of 15 best companies in Gambling Service
Written by the company
We put our players first! Your feedback matters, and we're here to help. Our dedicated support team is available 24/7 through live chat, phone, or email, ensuring personalized assistance whenever you need it. Since 2009, Lucky Red Casino has delivered a first-class gaming experience. Explore hundreds of games, including Live Dealer tables and thrilling Slot Tournaments – all just a click away!
Contact info
United States
- www.luckyredcasino.com
You should know
4.1
Great
417 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
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Best on-line casino I've played
I've played alot of different on-line casinos, but lucky red casino has been by far the best I've played. With a multitude of different slots and card games, theirs always something that catches my eye.
September 4, 2025
Reply from Lucky Red Casino
Wow! We're thrilled to hear that we're the place to play for you, Lloyd!
We're so happy to have you as a part of the Lucky Red family and be sure to get in touch at any time!
Love lucky red!
I feel like customer service gets an A+ agents are always nice and friendly and very helpful. I have a few favorite games on here that I love. There is a variety of slots and video poker. It keeps me entertained while playing. I love the playback bonuses which is a plus.
September 4, 2025
Reply from Lucky Red Casino
Thank you for the time to share your thoughts, Karen!
We're ecstatic to hear about the level of service provided to you from our wonderful agents and just how much you're enjoying the selection of games.
Please get in touch with us at any time, and happy playing!
Reply from Lucky Red Casino
We're thrilled to hear you're having fun with our games.
If you ever need help or support with anything else in the meantime, our team is always available 24/7 to do so.
Legit
I was little reluctant at first, but have now been a consistent customer. I have won a few payouts and after everything is verified, payouts are within 5 days. I have also referred to other people, legit!!
September 4, 2025
Reply from Lucky Red Casino
We appreciate you taking the time to provide your experience when playing here!
The apprehension is understandable, especially when choosing to play at a new casino, but we're so happy to hear that we're now the place you find yourself playing consistently and have managed to score some fantastic wins along the way!
Reply from Lucky Red Casino
Thank you for taking the time to share your thoughts, we appreciate it!
Your wins are our priority and this will always be the case. I'm happy to hear about your positive experiences when winning, and I hope your next win is right around the corner!
Reply from Lucky Red Casino
Thank you for the kind words. We consider Lucky Red a big family and we're so happy to have you a part of it.
Reply from Lucky Red Casino
It's great to hear that you enjoy the wide selection of games we provide, and when you win, you're paid out fast!
Thank you for your amazing review, Dustin!
I have won a good amount of money
I have won a good amount of money, and during the experience I had a few issues. The staff were great and worked with me to get them resloved!
September 2, 2025
Reply from Lucky Red Casino
We're delighted to see you winning a fantastic amount, Brenden!
Our team are always on hand to help 24/7, and I'm glad they could assist!
Reply from Lucky Red Casino
Thank you for your kind words in your recent review. We're always here to help 24/7 no matter how big or small the query!
Love the games and the quick payouts.
August 28, 2025
Reply from Lucky Red Casino
Your wins are our priority, and we're thrilled to hear you love the games!
Thank you for your review!
Fast paying,lots of wins!!!
September 1, 2025
Reply from Lucky Red Casino
Thank you for the fantastic review! We hope your next win is right around the corner!
Always have a great experience playing
Always have a great experience playing. Any time I need to reach out to support they always make sure the players are taken of
September 1, 2025
Reply from Lucky Red Casino
Thank you for taking the time to share your thoughts!
We're so happy to hear that you're enjoying your time playing here and that we're able to help. We pride ourselves on delivering the best assistance no matter how big or small the query is!
Awesome people
I was really confused about the welcome bonus and how it worked there live chat walked me through it and was so very nice
August 18, 2025
Reply from Lucky Red Casino
It's great to hear that our advisors managed to assist with your welcome offer query. As always, you can get in touch with us 24/7 for any help!
Reply from Lucky Red Casino
We're thrilled to hear that you're enjoying your time playing here at Lucky Red!
Its a scam
Its a scam. Every game has wins at least once in awhile. I deposited money with a coupon, they excluded all the games I like to play and didn't win anything. Like not even a couple dollars. I don't even think I won a $1. DO NOT RECOMMEND!
August 29, 2025
Unprompted review
Reply from Lucky Red Casino
We respectfully disagree with your review.
No games were excluded from your account beyond the clear promotional terms you accepted on the bonus (e.g., free spins are valid only on the specified game) Our logs confirm all other games were available once the bonus was completed. No games were ever excluded from your account.
Your review seems to also imply that wins are guaranteed, which is misleading. Gambling naturally involves both wins and losses, and not winning in a particular session does not make us a scam.
Whilst we appreciate all feedback, we must also provide factual information when reviews seem to imply otherwise.
Alot of fun with exciting games with…
Alot of fun with exciting games with the best customer service ive seen
July 26, 2025
Reply from Lucky Red Casino
We're delighted to hear our Support team is the best you have ever encountered. We pride ourselves on providing amazing service to all of our players and we look forward to speaking with you again very soon!
I love playing the games on here quite…
I love playing the games on here quite a bit hoping to maybe win big some day so I can buy a now camper to live in seeing ours is leaking and falling apart.
July 26, 2025
Reply from Lucky Red Casino
We're so happy to hear that you're loving playing our games.
One spin could change everything Toni, and that's what separates us from others. Your new Camper could be a deposit and win away!
I love Lucky Red
Lucky red truly pays out and does it pretty quickly! The staff is wonderful and always answers my questions!! I love when I get bonus money and VIP chips! I have had many hours of fun and recieve plenty of money back!!
July 19, 2025
Reply from Lucky Red Casino
We really appreciate the amazing feedback
Providing the best experience possible is our priority here at Lucky Red. Whether its depositing, withdrawing or speaking with our amazing support team, we're on hand to make sure this is the case!
It's not the same as being at…
It's not the same as being at Ameristar. I don't like the fact that it's not really Ameristar. And the game's kind of suck and their graphics suck like if it's goin to have good games you don't need good graphic
M...
July 25, 2025
Reply from Lucky Red Casino
Thank you for leaving feedback Molly!
We have no affiliation with the group mentioned within your review, so we're unable to comment on this.
However, we release new games each month, offering a wide variety to suit all players. While some older slots have simpler graphics, our latest releases feature amazing graphics and modern features, ensuring there's something for everyone!
Their customer service is top notch
Their customer service is top notch! Every time I've had to chat for help every single one of their employees goes above and beyond to make sure you have what you need! I've tried other sites but always find myself back at LuckyRed ❤️❤️❤️
July 12, 2025
Reply from Lucky Red Casino
We love to see this kind of feedback!
Everybody here at Lucky Red loves to provide the best service possible
From playing our games to speaking with our support team, your time and experience matters to us!
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