After 1 month of waiting my parcel is lost and nobody had no clue what happend. The DHL customer service which is agressive even its their fault, washed their hands and blame LuckyVitamin. The sender... See more
Company replied
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See what reviewers are saying
I was extremely impressed you carried a couple of hard to find non-methylated B Vitamin products. I was also very pleased with your low shipping rates to Canada using DHL -- on a competitors website,... See more
Company replied
After ordering online there is no confirmation shown, and no confirmation email until much later. The “Contact Us” link on their website only gives a mailing address. Web pages load very slowly. Emplo... See more
Company replied
Order: LV19821180. Ticket number: 739255 Refund number: P16882236 Got my package today and recorded the unboxing. Lucky vitamins did not sent the full order. There's one missing item: Thorne R... See more
Company replied
Company details
Written by the company
We're more than just vitamins. At LuckyVitamin, we look at health holistically, knowing that your wellness journey is incredibly individualized. It's more than remembering to take your vitamins — it's having access to a variety of affordable, natural products and getting the support you need, no matter your diet or goals. Our mission is to be your go-to source for natural products and knowledge so you can live a happy and healthy life.
Contact info
555 E. North Lane, Suite 6050, 19428, Conshohocken, United States
- 1-888-635-0474
- support@luckyvitamin.com
- www.luckyvitamin.com
Got my first order
Got my first order, the other 2 I never recieved.
Customer service just said it arrived in your country that date. Go to your local post office, went to my local post office, and no there is no package of course...
November 21, 2022
Unprompted review
Reply from LuckyVitamin
Hi Eldrish. Thank you for taking the time to contact us. We are sorry to hear that you have not received your previous orders. Our deepest apologies. We would love to look into this for you. Through TrustPilot, we have sent you a request for more information. Please respond to it so we can get on this as soon as possible. Thanks
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It was easy to find what I was looking…
It was easy to find what I was looking for.
The currency was well indicated so I didn't have to ask myself if it was USD or CAD.
November 20, 2022
Unprompted review
Reply from LuckyVitamin
Hi Helene, thank you for taking the time to shop with us! We hope you enjoy your order and come back for more. Happy holidays 😊😊😊
Lucky Vitamin had my products and they…
Lucky Vitamin had my products and they were in stock. I was able to use a promo code and also get free shipping.
November 20, 2022
Unprompted review
Reply from LuckyVitamin
Hi Kathie, thank you for leaving this review. We're happy to hear that you have been able to redeem a promotional code. Come back for more, soon 😊😊😊😊
Wide choice of excellent products
There is a large choice of excellent products satisfy virtually any customers needs. This combined with a speedy delivery makes Luckyvitamin a first choice
November 18, 2022
Unprompted review
Reply from LuckyVitamin
Hi Rolf!! Our customers are our first choices!!! Please come back soon for more and happy holidays 😊😊😊
Reply from LuckyVitamin
Thank you for shopping with us, Mordehai. We hope you come back soon!
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It was easy choosing the items
November 16, 2022
Unprompted review
Reply from LuckyVitamin
Thank you for shopping with us, Ricardo! We hope you come back for more 😊😊😊😊
When products are on sales, price was right
When products are on sales, the cut was bigger than i herb.
When products are not on sales, i herb seems cheaper for the same product.
I was a returning customer after 2 years. I will try again
November 16, 2022
Unprompted review
Reply from LuckyVitamin
Hi Fanny Chan. Thank you for contacting us and for bringing this to our attention. We are constantly trying to improve and customers that take the time to let us know where we go wrong are a great help. So thank you! Thanks for your patience while we try to implement changes. HAPPY HOLIDAYS 😊😊😊😊
You have stolen money from my account…
You have stolen money from my account for COMPLETE VITAMIN E for the past 1 month, and you have not srnt my product to me. Are you FRAUDSTERS? PLEASE REFUND MY MONEY IMMEDIATELY, before I complain to Consumer Protection
Georgeta Odusote
6 panty barcud
varmarthen
SA313GL
UK
November 16, 2022
Unprompted review
Reply from LuckyVitamin
Hi Georgeta. Thank you for contacting us. We are sorry to hear that you have yet to receive your order and we apologize for any inconvenience this seems to have caused along the way. Our records indicate that based on the shipping method selected at checkout, our ability to track your parcel is very limited as door to door tracking is not offered. As we reviewed the tracking, we were able to see that your parcel is in transit/ at customs. Please refer to the detailed tracking information you were sent today by our customer service representative. Should you require further assistance, please let us know. We hope you enjoy the order upon its arrival! Take care and be well!
I made a mistake and did not order…
I made a mistake and did not order extra strength and it was so easy to cancel that order and redo it.
November 14, 2022
Unprompted review
Reply from LuckyVitamin
Hi Sharon! Thank you for taking the time to write this review! We hope you enjoy your Quincy Bioscience. Please leave us a review too when you can. We'd love to hear your thoughts on the product 😊😊😊😊
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Horrible horrible service
Horrible horrible service, and my worst ecommerce experience ever. I order products and pay shipping. It arrives two weeks later to a shipping center in my country where they tell me I have to pay an additional shipping fee to collect it. I can't even pick it up in person. It's either pay this extra shipping or don't get the item at all. The customer support refuses to compensate me for this extra shipping too. Absolutely insane. NEVER ORDER FROM HERE.
November 13, 2022
Unprompted review
Reply from LuckyVitamin
Hi OJ. Thank you for contacting us. We are so very sorry to hear that you have been having issues with the retrieval of your order. We apologize for the hassles this seems to have been causing. We would love to look into this for you and find a resolve. Through TrustPilot, we have sent you a request for more information, please respond to it so we can further assist. Thank you!
Quality products, discounts for loyalty, I'll be ordering again soon
The website was easy to find the vitamins and essential oils I wanted. Great discounts offered to customers and shipping was quick. I will definitely be ordering and looking at the broad range of products available soon.
Many thanks for Australia!
November 14, 2022
Unprompted review
Reply from LuckyVitamin
Hiyya Money Penny! We are happy to hear that you have had a great experience with our shop. We love our international customers, so thank you 😊😊😊😊
Do not order!!!
If I could give zero stars i would. Rip off!! No delivery and when queried I was told if and when it does come I would have to pay taxes to customs!!! No words except I'm fuming.
November 8, 2022
Unprompted review
Reply from LuckyVitamin
Hi MrSam. Thank you very much for contacting us. We are very sorry to hear that you have yet to receive your order as we are sure you have been expecting it. We apologize for the lack of resolve you seem to have experienced with our team and would love to look into this further for you. Through TrustPilot, we have sent you a request for further information, please respond to the inquiry so we can further assist. Thank you.
Fraud alert !!
I suggest never order from them the order never arrived and they dont take any escalations, big fraudsters be aware
1 star is also not enough for their fraud
September 23, 2022
Unprompted review
Reply from LuckyVitamin
Hi Vikas. Thank you for contacting us. We are very sorry to hear that you have yet to receive your order as we are sure you have been expecting it. We would love to look into this further for you. Through TrustPilot, we have sent you a request for further information, please respond to the inquiry so we can further assist. Thank you.
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Price and LUCKY@) discount
November 8, 2022
Unprompted review
Reply from LuckyVitamin
Happy to hear Gerri! Come back for more savings and great holiday deals 😊😊😊😊!
Web site is clear
Web site is clear, and the cost of my order was always easy to determine.
November 7, 2022
Unprompted review
Reply from LuckyVitamin
Hiyya Another Old Man!! We are happy to hear that you have enjoy your virtual shopping experience! Please also feel free to leave product reviews so we can learn about what customers such as yourself favor the most!! Take care and happy holidays 😊😊😊😊
Tech Issues
Hi. This is the second time I have placed an order. The web sight is extremely slow in responding. I would like to check out more of what you have to offer but it is too frustrating to navigate.
November 7, 2022
Unprompted review
Reply from LuckyVitamin
Hi Annette. Thank you so very much for bringing this matter to our attention and for the hassles you have encountered while surfing the web. We would be interested in learning about the tech issues you've experienced. Could you please fill out a feedback ticket from our site. Our developers will be more than happy to investigate the matter and find a fitting resolve.
I placed an order in September and NEVER ARRIVED!
I placed an order, paid for a product that NEVER arrived! I received FAKE message that my order had been shipped. MY ORDER HAD NEVER BEEN SENT. There is NO ONE to talk to, NO WAY to place a claim, NO WAY to solve a problem. THIS SITE IS FAKE! DO NOT PLACE AN ORDER WITH THEM!! SAVE YOUR MONEY!
October 7, 2022
Unprompted review
Reply from LuckyVitamin
Hi Erzsebet. Thank you for contacting us. We are very sorry to hear that you have yet to receive your order as we are sure you have been expecting it. Our records indicate that we have issued a full refund on this order. Please review your payment method within 72 hours to confirm. Should you require further assistance regarding this matter, please let us know. Take care!
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this is my first time buying here
this is my first time buying here . looks great .
November 6, 2022
Unprompted review
Reply from LuckyVitamin
Hi Ori David! Welcome aboard the LuckyFamily 😊😊! We hope you enjoy your order and come back for more, please do not hesitate to contact us if you need anything. Take care!
This website is completely a scam
This website is completely a scam, I ordered a product but I received nothing and it was shows in order status as I received the order successfully.
I got no money back.
No one to talk with
Edit 1 :
The guy who wrote this comment below 👇 is lying there is no email sent or conversation opened with someone.
November 2, 2022
Unprompted review
Reply from LuckyVitamin
Hi, Mdrahali. Thank you for bringing this matter to our attention. We are so very sorry to hear that you have yet to receive your order. We would love to look into this for you as soon as possible. We have sent you an inquiry for more information via Trustpilot, please respond with the requested information so we can further assist. Thank you.
Great products at phenomenal prices.
November 3, 2022
Unprompted review
Reply from LuckyVitamin
Hi Anne! Thank you for being a phenomenal customer 😊😊! We hope you come back for more very soon!
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