25 July, they confirmed the balance in my account and asked for my wallet address for the refund. After my response to them, they went cold and I've not heard from them after multiple emails. I have a... See more
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Just had my biggest online win ever playing here—$5,600 on a progressive slot! I was literally shaking when I hit the jackpot. Cashed out, and the money was in my account within 48 hours. If you’re lo... See more
So in response to your reply I turned 400 dollars to 6.7k hardly 100x win also the withdrawal request was well over 12 hours and after reading reviews I just have it up as a bad job me and my wife fro... See more
Company replied
Don't deposit on that casino, nothing Works. Slots don't work and you can't withdraw 🤣😅 customer service told me it will be down for at least another week. Can't give me a refund because... It's not... See more
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The Premier Online Crypto Casino
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1.7
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33 reviews
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My withdrawal stuck for a month with no solution.
I requested a withdrawal for 526usdt on 13 Feb 2025. It's been a month now, but the casino keeps pending my withdrawal without telling me the reason for that delay. I'm unsure if that casino was a scamming site or the real one. Please solve my problem if your casino is not a scamming site.
Update 18.03.2025 There's no solution for me.
Update 09.04.2024 still no solution for my problem.
February 13, 2025
Unprompted review
No withdraw after 14 days of 6000$
Does not withdraw. Waiting for over 14 days. Went into support almost every day and all they say is "This is just the regular procedure. As soon as they reach out to us, we will email you". Waiting for over 6000$ withdrawal. Only can withdraw 1000$ a day and 2500$ per week, but when there is no withdrawal in 14 days, probably will not get any withdrawal.
March 1, 2025
Unprompted review
the money was returned almost a month…
the money was returned almost a month later. I sent my documents and waited a month for verification
February 22, 2025
Unprompted review
So in response to your reply I turned…
So in response to your reply I turned 400 dollars to 6.7k hardly 100x win also the withdrawal request was well over 12 hours and after reading reviews I just have it up as a bad job me and my wife from Ukraine we currently travel abit due to reasons I’m such u are aware off you drag your heels end of your site is a joke crypto withdrawal should be instant
February 21, 2025
Unprompted review
Reply from Lucky Whale Casino
Liam,
We apologize for your experience. However, it seems that you cancelled your own withdrawal and lost the funds on later bets.
Usually, withdrawals are instantaneous but your profile was flagged for manual review. Most of the time, the manual check is relatively quick and there is no issue.
You were flagged for 2 issues. The first is that your IP was detected as coming from the United Kingdom. Lucky Whale does not accept players in the UK due to licensing requirements.
The second is that your bet won an enormous multiple. When a bet generates a high multiple (like 100x), it is flagged for a manual review. Of course, these wins still get paid. It just isn't instantaneous.
During your manual review, which only took a few hours, we discovered that you had put in a Ukrainian address and your gameplay was perfectly legitimate. However, by this time you had already cancelled your withdrawal request and you proceeded to lose the funds on subsequent bets.
We would welcome you back to Lucky Whale at any time. If you choose to come back, please contact customer support and we will try to make the situation better for you.
The worst poop show ever robbed me for…
The worst poop show ever robbed me for 40 bucks won't even let me play 1 game then says I need to wager 3× my deposit before they can cut me my $$ back ..then said it was approved and it won't even post one credit..garbage do not deposit anything to lucky whale .suck.
February 13, 2025
Unprompted review
Reply from Lucky Whale Casino
Hello,
You deposited in Bitcoin. Bitcoin notoriously has transaction speeds that are a bit slower than some other blockchains. We do not control the transaction speed of the crypto you choose to use. You deposited once, and because the transaction was taking a few minutes (limited by the blockchain, not by us) you deposited again. Your deposit was indeed credited. It did not just disappear. It just took several minutes because you chose Bitcoin.
Next, it will not "let you play" because your VPN indicates that you are from the United States. Your Trustpilot profile is also showing as United States. We make it abundantly clear in our terms and conditions that we do not accept US players. So if you are using a VPN that is set to the US, you would need to turn it off for the games to work. This is standard practice with online casinos. They, and we, do not accept US players.
Our customer support has contacted you so that we can manually send you your $40 back to your Bitcoin wallet. You need to send us your wallet address and we will happily send it back.
In the future, if you want to play on our casino, you will need to turn off your VPN if it is set to the United States.
Have a great day
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