Initially when I wanted to order, this item was out of stock so I filled out the form to be contacted when it became available. I never received the email despite the SKU becoming available again. Thi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The quality of the wallet IPhone case is very nice. Several color options. My only concern is the case doesn’t close when only a few credit cards & driver’s license are placed inside. I’m hoping... See more
I am a repeat and happy Lucrin customer. The products are of the highest quality materials and beautifully made. I have my first beef ever, however, which cost Lucrin one star. I ordered a jewelry cas... See more
We ordered the wrong iPad cover to replace the one I had soiled and worn out. Lucrin cheerfully and efficiently sent me a return authorization and return label, then issued a refund when they receive... See more
Company details
Written by the company
Established in 1994, LUCRIN flaunts over 30 years of expertise in leather handcrafting through several collections of bespoke leather essentials. Lucrin Geneva's sublime craftsmanship combines practicality, elegance, and timeless designs. Our distinctive style, designs, and diverse array of colors enthrall leathercraft connoisseurs and enthusiasts from around the globe. Lucrin Geneva offers unparalleled customization possibilities to our customers, all done with utmost care, precision, and love. Our luxury leather products also make precious gifts of time and attention for your loved ones.
Written by the company
- Personalize all your items
- Worldwide shipping
- Diverse means of Payments
- Satisfied or Refund
Contact info
United States
- customer@lucrin.com
- www.lucrin.com
4.1
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
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Beautiful high quality phone case
Super quick delivery, love the phone case - it is exactly what I was looking for. Highly recommend!
February 19, 2026
Do yourself a favor and never order there
I honestly don’t even know where to begin.
The website of Lucrin looks beautiful and high-end. The product photos look premium online. But that’s where it ends.
In reality, only the product looks good online. The dust bag and packaging are shockingly cheap — honestly comparable to something from Shein. Definitely not what you would expect from a brand positioning itself as luxury.
The actual product quality does not justify the very high prices at all.
What is even worse, however, is the customer service and return process. Returns are not automated. Instead of a simple return portal, you have to go back and forth with customer service for weeks just to receive a return label.
I returned the item unused, in its original packaging, shortly after Christmas. It was meant to be a Christmas gift, but the quality was so disappointing that I had to send it back.
Now it’s almost March, and I still have not received my refund — several hundred euros. Customer service has completely ghosted me. Ella from customer service simply stopped replying to my emails. As someone who works in customer service myself, I have never experienced anything like this.
I have never left a negative review before, but this experience has been absolutely unacceptable. By far the worst customer service I have ever experienced.
Extremely disappointing. I would strongly advise others to think twice before ordering.
December 24, 2025
Unprompted review
Reply from LUCRIN Geneva
Hi,
We are truly sorry to read about your experience and are concerned by the situation you describe, particularly regarding your return and refund.
Please note that we have carefully reviewed our records but, unfortunately, we are unable to identify your case based on the information provided in this review. We would genuinely like to investigate this matter and clarify what has occurred.
Kindly contact us directly at customer@lucrin.com
, quoting your order number and the email address used for the purchase. You may also address your message to my attention.
As soon as we receive your details, we will personally review your file and ensure that you receive a clear and prompt resolution.
We take feedback regarding our products, packaging, and customer service extremely seriously, and your comments will also be reviewed internally.
We sincerely hope to resolve this matter for you swiftly.
Kind regards,
Gavinash
Customer Experience Manager
LUCRIN Geneva
The perfect iphone cover i have ever use
The perfect iphone cover i have ever used , please produce this design for all iPhone ranges as i have noticed that u have only made it till iphone 14 pro max , its a kind request pls 🙏🏻
February 18, 2026
iPhone 16 Pro Max Minimalist Wallet
iPhone 16 Pro Max Minimalist Wallet in Black Pebbled Leather: Excellent quality design, production, and customer experience! I especially appreciate this folio style case does not have branding on the cover, but rather a very simple, small, discreet gold foil logotype on the inside. I also appreciate the cover staying closed by a hidden magnet. Very elegant all around.
February 17, 2026
Great products and a great company to do business with.
This is a great company to work with. They have beautiful, well made leather products and the salespeople are a pleasure to do business with.
February 17, 2026
Never received item.
February 17, 2026
Reply from LUCRIN Geneva
Dear Sir/Madam,
Thank you for taking the time to share your feedback. We are sincerely sorry for the initial inconvenience you encountered, and we understand how frustrating this can be.
Please be advised that your case has already been handled and resolved by our Customer Experience Team. Should you have any further questions or need additional assistance, you may reach us directly at customer@lucrin.com — we are always happy to help.
We truly appreciate your patience and the opportunity to make this right.
Warm regards,
Lucrin Team
Not satisfied with quality of product
Hello! I love the look of your crossbody iPhone mag safe cases. I had an old bandolier and was looking forward to a classic upgrade and was happy to pay more for an elevated look. I travel frequently and this is an essential accessory for me. However: the magnet is not strong enough. I simply cannot trust that I won’t lose my id. I wear the case with the mag safe wallet sometimes, but I really don’t trust it and it’s fallen off when I’ve gotten up from a hotel lobby sofa and fallen on the ground when it rubbed up against me. Even worse the metal clips that hold the shoulder strap are terrible. I’ve had the entire strap come undone and fall off on several occasions, even when just walking around in my house. I’d say overall that, especially considering the expense, I would not buy this particular product again.
January 21, 2026
Reply from LUCRIN Geneva
Dear Sir/Madam,
Thank you for your review. We are genuinely sorry to hear about your experience,
and we would like to assure you that this is not representative of the quality and
service we are committed to delivering.
We notice that no previous request has been logged with our Customer Experience
Team. We kindly invite you to contact us at customer@lucrin.com, so that we may
personally investigate the matter and offer you an appropriate solution.
Your satisfaction is extremely important to us, and we remain fully at your disposal to
assist you.
Warm regards,
Lucrin Team
It’s an exceptionally beautiful product.
February 16, 2026
I really love it!
January 26, 2026
100% Satisfied
The item I purchased is a gift for my mother's birthday. The accessory is beautiful and I know she will love it. Shipping was fast, arrived earlier than I expected. Thank you!
February 12, 2026
My i phone 14 pro is not fitting in…
My i phone 14 pro is not fitting in snugly and completely.
That makes it hard to use the buttons on the side.
The case is beautiful with great leather just not functionsl
February 12, 2026
Reply from LUCRIN Geneva
Dear Sir/ Madam,
Thank you for your feedback. According to our records, this issue has already been resolved by our team. However, if you require further assistance or have any additional questions, please contact us directly at customer@lucrin.com and we will be happy to help.
Best regards,
The LUCRIN Team
Quality of both materials and work is…
Quality of both materials and work is clear. Look is overall nice. Good choice!
January 22, 2026
Great product and a speedy delivery!
February 11, 2026
I am a repeat and happy Lucrin customer
I am a repeat and happy Lucrin customer. The products are of the highest quality materials and beautifully made. I have my first beef ever, however, which cost Lucrin one star. I ordered a jewelry case for my wife for Valentines day. It came packed in an inner cardboard Lucrin box so snugly jammed in that I had to rip the box open to get to the jewelry box; I couldn't get it to budge otherwise without fear of damaging the leather jewelry box inside. It did come with a nice cloth storage bag, which is what I used to present it as a gift. No issue with the product, and it did not get damaged with my ripping the cardboard box.
February 11, 2026
Leather sleeve doesn’t fit iPad
Leather sleeve doesn’t fit. iPad is so tight it’s very difficult to get out. Stitching isn’t straight so the sides of the sleeve don’t match. Leather is very plastic-like. Overall really shocked by the quality, especially for the price.
February 13, 2026
Unprompted review
Reply from LUCRIN Geneva
Dear Sir/ Madam,
Thank you for your feedback. According to our records, this issue has already been resolved by our team. However, if you require further assistance or have any additional questions, please contact us directly at customer@lucrin.com and we will be happy to help.
The Lucrin Team
Lucrin is trusted
Lucrin is trusted, high-end protector and art-work at the same time for my IPhone and IPad.
The materials are top notch and the fit is perfect. Thanks Lucrin and keep up the excellent work!
January 16, 2026
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