Lucy Lou’s Boutique Reviews 

174
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the clothing is of amazing quality, beautiful design, and fits wonderfully. Many people love the wide variety of stylish dresses and comfortable everyday items available. Shoppers also appreciate the exceptionally fast delivery service and the extremely helpful staff members. Consumers find the online ordering process very simple and enjoy watching the live streams for helpful sizing guidance. Buyers consistently note that packages arrive promptly and items are always securely packed for every special occasion. Reviewers plan to continue purchasing more outfits in the future because of this reliable service.

What people talk about most

Product

Consumers find product satisfaction to be high, frequently praising the beautiful designs, comfortable fits,... See more

Quality

Clients share positive opinions on quality, frequently praising the stunning dresses, comfortable fit, and... See more

Staff

Customers had great appreciation for the staff, sharing that employees always provide a warm and polite... See more

Order

Reviewers highlight positive aspects of order experience, noting the process is easy and smooth. Consumers... See more

Delivery service

People report positive experiences with delivery service, frequently praising exceptionally quick shipping... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent mum daughter business . Love the whatching the life’s only visted the shop once in Southport. Staff were friendly and helpful. Bought loads on line my wardrobe is full of Lucy Lou clothes. V... See more

Rated 5 out of 5 stars

I have had several orders from lucy lou boutique and everything has arrived promptly and well packed. I have loved everything I have received but had to return some items as just did not suit me. The... See more

Rated 5 out of 5 stars

Hi. Ive visited Penwortham a few times had a lovely time. After watching your live this week i thought I'd come over to Churchtown then decided an online shop. Easy to order and wow what a fast delive... See more

Rated 5 out of 5 stars

I can highly recommend Lucy Lou's bouquet. I have bought online and the service is excellent. Prompt arrival and easy to return if needed. I love the magic dresses the most, but have bought other c... See more


Company details

  1. Boutique

Written by the company

Lucy Lou’s Boutique is a family run business which has been established for over 8 years. We pride ourselves on making customers feel good about themselves and finding there own kind of beautiful in a new outfit that makes them feel confident when they leave our store. Our website is easy to use and our Live videos on our socials give an excellent view on how to style items together and to give our ladies some outfit inspiration. We want everyone to feel comfortable whatever age or size you may me. We’re here to make that happen. We look forward to seeing new faces in the future and we appreciate our returning customers.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

174 reviews

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No recent history of asking for reviews

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4.6

All reviews

(174)

35 reviews in the last 12 months

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Rated 5 out of 5 stars

Wedding

Ordered 2 dresses yesterday morning got them delivered today afternoon fab fit ready for wedding Sunday also got one from Preston shop too will be buying more and recommending to friends why have I only just found these now. Also my first buy online great experience thank you x

August 18, 2022
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Rated 4 out of 5 stars

I just love the dresses I purchased…

I just love the dresses I purchased they are very flattering and the price was good too. Unfortunately one dress has frayed seams. I did email them and got a very speedy reply to return for a refund…. I have asked for a replacement instead as I really love the style and flare of the outfit. I await a reply today. Despite this I would highly recommend

August 18, 2022
Unprompted review
Rated 5 out of 5 stars

Have bought 3 magic dresses in the last…

Have bought 3 magic dresses in the last few weeks. I absolutely love them. It’s the first time in years that I’ve worn a dress that suits my figure. I’ve had lovely comments from friends and strangers. Service is fantastic too.
Thank you Lucy Lou 💜

August 17, 2022
Unprompted review
Rated 5 out of 5 stars

Well after ordering my first dress I…

Well after ordering my first dress I was amazed has I don’t have confidence in my size but the magic dresses are beautiful I’m on my second dress I work full
Time and on my days off I work at a hospital also have 3 children how I never question the prise of there clothes but find I never get my self anything always but everyone else first so has I have found this amazing site I have made a promise to myself every month I’m ordering my self something from here has I won’t to feel great to I’m so glad I found this website has the fitting is great and I have so many compliments thank you so much for helping use bigger ladies feel great x

August 17, 2022
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Rated 5 out of 5 stars

Just love Lucy Lou's and so pleased…

Just love Lucy Lou's and so pleased they've come to Penwortham. I've been short on body confidence but feel more confident now after a wardrobe revamp which now includes dresses that fit like a dream. Highly recommended shop for lovely clothes, good quality but reasonably priced and caring staff.

August 16, 2022
Unprompted review
Rated 5 out of 5 stars

Fabulous videos of products

Fabulous videos of products. I have bought 5 dresses from here with excellent service both in shop and via delivery. Absolutely thrilled with my purchases. The magic dresses are perfect because the fit all sizes.

August 16, 2022
Unprompted review
Rated 5 out of 5 stars

A real confidence booster

After finding Lucy Lou's via a shared video from my niece, I've completely revamped my wardrobe. No more looking at everything on my rail and complaining that I've nothing to wear.The service has been faultless and delivery is very quick.
I love how all the clothes I've purchased make me feel when I'm wearing them.Ive found my feminine side again after living in jeans for years.Im more confident in public because I feel good when I wear my new outfits....haven't felt like that for years.
Thanks Lucy, for putting the fun back into dressing up to go out for me xx

August 16, 2022
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Rated 5 out of 5 stars

Just recently came across this site on…

Just recently came across this site on Instagram and took a look. So glad I did. I ordered a dress Sunday pm and at arrived today Tuesday at 8.15am. Which is fantastic. My dress I ordered is absolutely lovely and just what I was looking for and lovely material and beautiful colours and drapes beautifully.
Thank you so much for you excellent service and I love your videos to show the dresses. I will be buying more next payday lol x

August 16, 2022
Unprompted review
Rated 5 out of 5 stars

I love the dresses from Lucy Lou’s

I love the dresses from Lucy Lou’s. My favourite is the Letiaa dress which I have in several designs which I wear for work. I also bought some light beach style dresses for my holidays. The staff are also very helpful and helped me narrow down my selections when it was tough deciding which ones to choose!

August 16, 2022
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Rated 2 out of 5 stars

Losing sight of the basics

Business growth is fantastic but they have lost track of the basics. My first order arrived the quality was extremely poor. Contacted them to be told it’s because the style of dress is popular the suppliers are rushing the orders. So they are aware but choose to push sales rather than deal with the issues or check the quality before sending out to clients meaning clients are having to spend time returning items which is inconvenient and avoidable. Customers are complaining about lack of responses to their questions. It seems sadly they have become sale oriented. Aftercare is shocking and message responses are equally as bad.

July 31, 2022
Unprompted review
Lucy Lou’s Boutique logo

Reply from Lucy Lou’s Boutique

Hi Shelly, thank you for your review. We appreciate your noticing our growth however this for a small family run business has happened in a matter of 10 days. So we have really worked extremely hard under pressure to try our best to keep customers happy. We understand our customer service may have slipped slightly and we do not have the man power to reply to 1000 messages a day ok social media and emails. However we always put our customer service contact number available for anyone to call with emergency quires. As for the quality we apologise yours had a few loose strands of material, however like we explained these were just a loose piece of fabric that hasn’t been snipped off by mistake. We have sold a lot of these dresses and many customers love the quality and buy more. Unfortunately it wasn’t up to your standard and we appreciate that and do apologise again. We are not a big franchise or a big brand this simply is a small family business dealing with growth very quickly. We are working on the points you’ve made. And thank you again for your review.

Lucy x

Rated 5 out of 5 stars

Have become a Lucy Lou's addict

Have become a Lucy Lou's addict. The clothes , etc are comfortable, ( Im 57 ) colorful and great value for money. I have bought lots of holiday clothes too. Louise at the penwortham branch is an asset to the shop as she regularly goes over and above without being asked. Just ordered another dress for collection and will have to go in and pick it up, no doubt coming out with more than I went in for. Fantastic xxxxx

June 28, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing shop

This is a beautiful shop I'm 55 and find it difficult to find clothes that are modern good quality and fantastic prices for my age this shop was recommended to me by a friend and its fantastic beautiful clothing that fits and make me feel fantastic. reasonably priced and lovely staff doing live chats on Facebook. showing new stock most days. i buy on line at the minute but will be making a trip to the shop very soon 5***service

February 6, 2022
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Rated 5 out of 5 stars

A special experience …

I have been shopping at Lucy Lou’s boutique since they opened a few years ago in Churchtown Southport.
Their clothes are beautiful and the choice is amazing .
Customer service is second to none. Lucy , Gill and all their staff go the extra mile for all their customers and the whole experience of shopping with them is always so pleasant !
I’m looking forward to all the beautiful clothes and colour choice for the new season ahead.
I would recommend Lucy Lou’s to every woman who wants to feel special. Xx 🥰

January 31, 2022
Unprompted review
Rated 5 out of 5 stars

This is a lovely family run boutique…

This is a lovely family run boutique that is growing due to the hard work and commitment of Lucy her mum and staff. The clothes are beautiful and the prices are great. Everything comes nicely wrapped in tissue paper giving the feel that care has been put into wrapping it for you. You will not be disappointed with any of your purchases. Last year there was a baby blue long pleated dress. Showing out of stock and I wanted it for an occasion. I messaged them and they got me one I was so please. So go make your first purchase you will not be disappointed. Sandra Bennett

January 31, 2022
Unprompted review

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