Luggage Point Reviews 

I had left my Kindle on a flight from Amsterdam to Edinburgh --- for sure it was lost. However, after checking on the WWW, i foud that there was a lost and found service at Edinburgh airport. After contacting them and providing details of what I had lost, date, flight details, i was very pleased to hear, in a couple of days, that they had found my lost Kindle. What a great service --i was very pleased. And then, it only took a couple of minutes in Luggage-Point in the airport to retrieve my Kindle ---- yes there is a service fee but it was well worth it to get my lost Kindle back.

An item that I had left at security was quickly found and handed to Luggage point. I am grateful for the staff - Daria who quickly contacted security and confirmed that item had been found. Only downfall is, that they were hard to call during opening hours but once i got through my query was resolved.

I had an amazing experience with Niko at Luggage Point. I had lost my passport and I was in urgent need of it as I was traveling that same day. It was not logged anywhere in the system and the airline was not helpful at all. He went out of his way and searched the entire store room to see if there was the possibility that it was there and not logged. He was able to find it!! Really appreciated his enthusiasm and yearn to help.

Perfect experinnces

I left a kindle on the plane. I contacted luggage point via e mail, they were very quick to respond but at that time they didn't have it. I got asked for details of kindle and was informed that it had now been located and could either collect or could be couriered to me. I chose courier. Within a couple of days it was delivered. Airports get mentioned for what they don't do right so I'd like to give a positive review on what they've done right. From beginning to end they were helpful and extremely professional and I for one can't thank them enough. Well done luggage point

Amazing staff and helpful

Quick response, easy collection less than 5 minutes and managed to get a very sentimental item back.

Brilliant service. I left my Kindle Fire on a plane that landed in Birmingham late on a Saturday night. After a single email to Luggage-Point I was advised that they had my Kindle. No fuss and no hassle. The staff were very polite and helpful. Highly recommended.

We had a great experience with luggage point after losing our son’s switch on the plane. Staff were really helpful and the switch was returned easily! Thank you

Amazing service from first contact, very helpful, asked all the right questions & returned our list item.

After having combed the lost property database, my item was finally found. Simple, straightforward process and service with a smile. Thanks!

The most unhelpful staff. They damaged my personal items for the mail it on service, it was clearly done before packaging but they blame it on the shipping company. In order to make my item fit into a parcel, they broke it, then refuse to accept that it is their fault - despite proof. After 4 months of them having told me a 'goodwill' refund, they still haven't transferred my compensation payment.

Update: I can confirm they have refunded the 'goodwill' amount - I am still left with the remainder of the cost. They were not willing to pay the full amount I had insured with them but only paid half, which they claim as goodwill. It is ironic that I had to wait for several months, with weekly if not more mails, solely to get a response within the same day by writing a bad review. My experience still stands, but I guess the only advice is, if you want an answer - leave a bad review.

My parents lost their euros for holiday spending money for n Glasgow airport. Amazing they were handed in at luggage point and I spoke to the very helpful Fraser who helped me organise collection very quickly I can’t thank him enough

I cannot praise Andy and the border force lady enough after I stupidly left a small bag at the luggage carousel
My only issue is nothing to do with the service I received it is there is a lack of parking for a short visit

I had the very good fortune to have Lynn at the Glasgow Airport Luggage Point help me. She was absolutely terrific. She went above and beyond what was required and spent an extended time tracking down my lost items. I was delighted when she found them after I’d been told multiple times they hadn’t been located.

The fellow at Glasgow Airport who dealt with my lost property was kind, considerate and knowledgeable. My item was found and returned to me with minimum fuss and bother, despite EasyJet being incredibly unhelpful. Excellent service.

Outstanding service from Andy. Bought two luggage belts and he fitted them and set the codes. Brilliant!

Nice sweet girl help alot just wrap the bag

Excellent service! I left my book (which was a gift) in security and when I called lost property a match was found. I was not returning to the UK for 3 months. Lost property held the item for me until I returned. They were very informative about their service and responded to my messages very quickly. Nice friendly staff and excellent customer service. Well done, keep it up!

Well where do I start!
Quite one of the best customer experiences I’ve had. Such extremely helpful staff, knowledgeable and patient!
Courteous and so obliging.