The furniture itself is GORGEOUS and HIGH QUALITY, definitely what we wanted! The white glove delivery was not good. The delivery man left it with our warehouse and there was no 'white delivery' unb... See more
Company replied
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Review summary
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The bed is stunning! Very well made and matches the online photos and description nicely. I am disappointed by the lack of communication. The bed was delayed several weeks and arrived much lat... See more
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I ordered an item that was back ordered and the delivery got postponed 2 more times before it actually arrived. I placed the order in May and it did not arrive until August for 2 pillows. For such a s... See more
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The Cora sideboard is perfect for our entryway, but the inside smells strongly of acetic acid or similar. Maybe something used for shipping. While I am sure it will eventually dissipate, it is quite... See more
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Company details
- #168 of 182 best companies in Furniture Store
About Lulu and Georgia
Written by the company
We design and curate the best in interiors to inspire your home. Shop our carefully curated selection of rugs, furniture, and décor.
Contact info
5410 Wilshire Blvd, 90036, Los Angeles, United States
- support@luluandgeorgia.com
- www.luluandgeorgia.com
3.5
Average
7K reviews
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Bed frame was damaged twice
Bed frame was damaged twice. Not much contact at all. Took over two weeks to get replacement and that was damaged too.
August 4, 2026
Reply from Lulu and Georgia
Hi Dana,
Thank you for your feedback! We sincerely appreciate your patience as we reviewed the situation. I'm sorry that the bed arrived defective again. Due to the repeat issues, we will be issuing a full refund to your original form of payment or as store credit, as a replacement cannot be processed at this time. We sincerely apologize for the inconvenience. Our Trade support team will follow up with you shortly to assist with the return of the pillows you requested to return.
Lulu and Georgia
Unable to speak to anyone about status…
Unable to speak to anyone about status of a return
July 23, 2026
Reply from Lulu and Georgia
Hi Rebecca,
We’re sorry for the frustration regarding your return. We do see that one of our representatives sent you a message today with an update regarding your return.
Please check your email for their response, and we appreciate your patience.
Reply from Lulu and Georgia
Hello,
We are so happy to hear that you had such a positive experience with our delivery service team. Thank you for taking the time to share your feedback!
Lulu and Georgia
LOVE this wallpaper
LOVE this wallpaper! It’s also bathroom safe which was the original reason for purchase. I will be adding pictures at a later time.
July 29, 2026
Reply from Lulu and Georgia
Hi Kate,
We're so happy to hear you love the wallpaper! We appreciate your positive feedback.
Lulu and Georgia
Great experience from ordering to…
Great experience from ordering to delivery and installation.
July 28, 2026
Reply from Lulu and Georgia
Hi Abigail,
We're so happy to hear that you had such a positive shopping experience from the moment you placed your order all the way through to delivery, and installation! Thank you for sharing your kind words.
Lulu and Georgia
Beautiful rugs and on time delivery
August 5, 2026
Reply from Lulu and Georgia
Hi Michelle,
We are so happy to hear that you love the rugs, and that they arrived on time! We truly appreciate your kind feedback.
Lulu and Georgia
I received a damaged item (which was…
I received a damaged item (which was already months late) and was promised a replacement, but I’ve received no correspondence from Lulu and Georgia for over a month about replacing it.
August 4, 2026
Reply from Lulu and Georgia
Hi there,
We’re very sorry to hear about the delays and lack of communication regarding your replacement. We understand how frustrating it must be, especially after already waiting months for the original item.
We’ll have a Customer Experience Specialist review your order and reach out to assist you with the replacement as soon as possible.
Thank you for bringing this to our attention, and we apologize again for the inconvenience.
A long time customer because I’ve never…
A long time customer because I’ve never been disappointed.
August 4, 2026
Reply from Lulu and Georgia
Hi Lee,
We are so glad to hear that you have consistently enjoyed your shopping experiences with us. We truly appreciate your loyalty!
Lulu and Georgia
I fell in love with the shape
I fell in love with the shape of a vase, ordered it, got it in a few days, and love it on my dining table!
August 4, 2026
Reply from Lulu and Georgia
Hi Carol,
We're so happy to hear you love the vase, and that it arrived quickly! We appreciate you sharing your positive experience.
Lulu and Georgia
I have not received sample as of yet
I have not received sample as of yet. I can't comment on experience of receiving sample and quality. But the company keeps tabs on you, with promotional, sales, etc.
August 4, 2026
Reply from Lulu and Georgia
Hi Rachel,
Thank you for your feedback regarding the timing of this review. We see that your swatch order was delivered recently. Please let us know if there is anything else we can assist you with, we are happy to help!
Lulu and Georgia
Horrible customer service and exchange…
Horrible customer service and exchange policy - had to pay 173 dollars just to exchange the same item but different color
August 4, 2026
Reply from Lulu and Georgia
Hi there,
We’re sorry to hear you were disappointed with your experience. We understand that having to place a new order for a different color can be frustrating.
Our policy does not allow for standard exchanges, so changing an item to a different color requires the original item to be returned in accordance with our return policy and a new order to be placed.
We appreciate your feedback and are sorry for any frustration this caused.
I ordered sample so I could order…
I ordered sample so I could order furniture and by time I got sample the furniture was no longer available. Sad
August 4, 2026
Reply from Lulu and Georgia
Hi Daphne,
Thank you for your feedback. We are so sorry to hear that the furniture piece was out of stock by the time your swatch was delivered. Please let us know if there is anything else we can assist you with, we are happy to help!
Lulu and Georgia
As per usual
As per usual, I had to return the item due to the colors on the vase, not being as pictured on the website. If accurate photos cannot be posted, then it might make sense to include color information in the lacking *product description*. This is definitely my last purchase. I’m not taking yet another chance!
July 27, 2026
Reply from Lulu and Georgia
Hi Christine,
We’re sorry to hear the colors of the vase were not what you expected based on the photos online. We understand how disappointing that can be, especially when the item doesn’t match your expectations.
Thank you for taking the time to share your feedback. We’ll be sure to pass your comments along to our Product and Creative teams as we continue to review our product photography and descriptions.
We appreciate your feedback and apologize for the frustration this experience caused.
Ordered a rug & received it damaged
Ordered a rug & received it damaged. They sent a replacement rug that I waited two months for that arrived damaged and dyed. Clearly had been used. Very surprised at the customer service and quality control.
July 28, 2026
Reply from Lulu and Georgia
Hi Emily,
We’re very sorry to hear about your experience with the rug and the delays you encountered with the replacement. Please know that our items are shipped in new condition, and we’re sorry to hear the replacement arrived damaged during transit.
We’re glad to see that one of our agents has already addressed this matter with you. We appreciate you sharing your feedback regarding the quality and delivery experience, and we apologize again for the frustration this caused.
Vanessa is the best
Vanessa is the best! She’s helped choose the perfect living room for us.
July 28, 2026
Reply from Lulu and Georgia
Hi Susan,
We're so happy to hear our Design team helped you create the perfect living space. We appreciate your kind words!
Lulu and Georgia
Reply from Lulu and Georgia
Hi James,
We’re sorry to hear you were disappointed with your experience. If there’s anything we can do to assist or address your concerns, please don’t hesitate to reach out to our Customer Experience team. We’d be happy to take a closer look.
Great Customer Service.
Great customer service on delivery and order inquiries. Specifically Jamie from there Customer Experience team!
August 3, 2026
Reply from Lulu and Georgia
Hi Carter,
We're so happy to hear about your positive experience with our Customer support team, especially regarding your delivery, and order inquiries. We appreciate you sharing your feedback!
Lulu and Georgia
Wonderful Decorative Pillows
The descriptions of the throw pillows were very good. Delivery was prompt. The return of the pillow I did not choose was seamless.
August 4, 2026
Reply from Lulu and Georgia
Hello,
We're so happy to hear that you found our product descriptions helpful, and that your delivery was prompt! It's also wonderful to know that your return experience was seamless. Thank you for sharing your positive feedback!
Lulu and Georgia
Reply from Lulu and Georgia
Hello,
We are so happy to hear that our customer service was excellent. We appreciate your kind words!
Lulu and Georgia
Gorgeous Furniture… Customer Service Lacking
The piece is gorgeous and great quality… I am only docking a star because the first delivery was damaged and getting a hold of someone was extremely difficult to get the issue resolved.
July 28, 2026
Reply from Lulu and Georgia
Hi Jodi,
We're glad you love the piece! We sincerely apologize for the damaged delivery and the difficulty you experienced reaching us. We are actively improving our response time.
Lulu and Georgia
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