The furniture itself is GORGEOUS and HIGH QUALITY, definitely what we wanted! The white glove delivery was not good. The delivery man left it with our warehouse and there was no 'white delivery' unb... See more
Company replied
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The bed is stunning! Very well made and matches the online photos and description nicely. I am disappointed by the lack of communication. The bed was delayed several weeks and arrived much lat... See more
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I ordered an item that was back ordered and the delivery got postponed 2 more times before it actually arrived. I placed the order in May and it did not arrive until August for 2 pillows. For such a s... See more
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The Cora sideboard is perfect for our entryway, but the inside smells strongly of acetic acid or similar. Maybe something used for shipping. While I am sure it will eventually dissipate, it is quite... See more
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Company details
- #165 of 182 best companies in Furniture Store
About Lulu and Georgia
Written by the company
We design and curate the best in interiors to inspire your home. Shop our carefully curated selection of rugs, furniture, and décor.
Contact info
5410 Wilshire Blvd, 90036, Los Angeles, United States
- support@luluandgeorgia.com
- www.luluandgeorgia.com
3.5
Average
7K reviews
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I had a missing item from the many item…
I had a missing item from the many items I got from you. It has not been resolved yet. Customer support team reached out to me, and my missing item has been replaced.
August 12, 2026
Reply from Lulu and Georgia
Hi Enajite,
Thank you for your feedback. We are so sorry to hear that the vase was misdelivered. Our Customer support team has processed a free replacement order, and we will email the tracking information as soon as the order ships out. Please let our team know if they may be of further assistance in the meantime!
Lulu and Georgia
Some of the nicest, cutest candles ever.
I just love the candles I ordered from Lulu & Georgia!
August 18, 2026
Reply from Lulu and Georgia
Hi Debbie,
We are so thrilled to hear how much you love the candles you ordered! Your kind words truly brighten our day.
Lulu and Georgia
Disappointing
Two items scheduled to be delivered on the same day. One didn’t arrive as scheduled - I especially came from out of town to receive delivery.
Shipping prices very high!
August 18, 2026
Reply from Lulu and Georgia
Hello,
Thank you for your feedback. We’re sorry to hear that the freight carrier missed the scheduled delivery date, and caused you inconvenience. We will share your concerns about shipping rates with the appropriate teams, as we are always looking for the best rates with our carriers.
Lulu and Georgia
Reply from Lulu and Georgia
Hi Maria,
We're truly happy to hear you were pleased with our communication, and service. Thank you for your positive feedback.
Lulu and Georgia
No delivery transparency/ tracking…
I placed my order 2 weeks ago and still haven’t received any indication for when it will arrive. I’ve been checking the Shop app daily, which has shown the status, “waiting for details,” since I placed my order. Need better customer communication, delivery tracking and transparency. I feel in the dark about my order and question if it’s going to arrive at all.
August 10, 2026
Reply from Lulu and Georgia
Hello,
Thank you for your feedback. We apologize for the confusion regarding the freight transit lead time for your order. Your accent chair has shipped with our third-party carrier, and you should have received the tracking information via email. Additionally, your White Glove delivery appointment is scheduled for 08/28/2026. Please let us know if you need further assistance; our Customer Support team is here to help!
Lulu and Georgia
The bed arrived and it’s more beautiful…
The bed arrived and it’s more beautiful than expected.
August 10, 2026
Reply from Lulu and Georgia
Hi Carolina,
We're so thrilled to hear that you love your new bed, and that it exceeded your expectations! We truly appreciate you sharing your positive experience.
Lulu and Georgia
Excellent product and service
Fast service, beautiful sample. Excellent product quality.. Unfortunately the pattern is better suited for a larger rug than I need
August 10, 2026
Reply from Lulu and Georgia
Hi Diana,
We're so glad you appreciated our quick service, and product quality! We understand the pattern wasn't quite right for your specific rug size. If you are interested in a free return, please let our Customer support team know, and we'd be glad to assist!
Lulu and Georgia
Reply from Lulu and Georgia
Hi Macy,
We are so delighted to hear that you had such a positive shopping experience with us and that the delivery process was seamless. Thank you for sharing your wonderful feedback!
Lulu and Georgia
Timely response to correspondence…
Timely response to correspondence concerning a defective lampshade. Resolution quick, kind, and generous!
August 10, 2026
Reply from Lulu and Georgia
Hi Holly,
We are so pleased we could resolve the issue with your lampshade promptly. Your kind words mean a lot to us!
Lulu and Georgia
Great sofa and great delivery!
The sofa is gorgeous and the delivery men were fantastic! Highly recommend Lulu and Georgia.
August 17, 2026
Reply from Lulu and Georgia
Hi Robin,
We are so happy to hear that you love your gorgeous sofa! We appreciate your wonderful feedback, about the delivery service, and your recommendation.
Lulu and Georgia
Ordering was easy and my item came very…
Ordering was easy and my item came very promptly.
August 10, 2026
Reply from Lulu and Georgia
Hi Shelley,
We're so pleased to hear that the ordering experience was easy, and that your item arrived so quickly. We truly appreciate your positive feedback!
Lulu and Georgia
bistro table and chairs
your sales team sent me photos of the chairs already in a customers home. I also received a fabric swatch which helped me make my decision to purchase the chairs. these are the first chairs I purchased online, without sitting in them, they are very comfortable and elegant. the bistro table is perfect!
August 10, 2026
Reply from Lulu and Georgia
Hello,
We are so happy to hear that the photos, and fabric swatch helped you make your decision! We are delighted that our chairs exceeded your expectations for comfort, and elegance, and that the bistro table is perfect. Thank you for your wonderful feedback!
Lulu and Georgia
Reply from Lulu and Georgia
Hello,
We appreciate your wonderful feedback! We are so glad you found our products great, and our service efficient.
Lulu and Georgia
I absolutely loved the product but…….
I absolutely loved the product. The wallpaper was beautiful, but there was a huge problem, still not resolved, with the shipment I got two rolls of the wallpaper and they shipped them separately and the batches didn’t match and I’ve been working on this for a week and it’s not resolved so I had to delay the project
August 17, 2026
Reply from Lulu and Georgia
Hi Lisa,
Thank you for your feedback! I'm sorry to hear that the dye lot of the wallpaper didn't match. Our Trade support team will be sending a replacement in the same dye lot to ensure it matches your existing rolls, and it will ship out in the next 24 hours. Thank you for your patience.
Lulu and Georgia
Reply from Lulu and Georgia
Hi Jake,
We're happy to hear we could be understanding, and flexible with your refund. We appreciate your kind words.
Lulu and Georgia
This is the worst rug quality I've ever…
This is the worst rug quality I've ever had and it's even more terrible at the price point I got it for. The discounted price is still unreasonable for how much it sheds. I gave it a couple months to see if it will eventually stop like mentioned in the product page. It hasn't. We own a Miele vacuum and even it struggles with the sheer amount of fluff just from a week of use.
Edit after reply: I can't find any information how to reach customer support.
June 1, 2026
Reply from Lulu and Georgia
Hi Nica,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the frustration and inconvenience caused by the shedding issue with your rug. While wool rugs can shed, particularly during the first year, we understand that the level you’ve described is not what you expected. Our Customer support team is here to assist you with options, so please reach out at your convenience.
Lulu and Georgia
still don’t have my chairs or any date…
still don’t have my chairs or any date for when they might arrive
August 12, 2026
Reply from Lulu and Georgia
Hi Kerry,
Thank you for your feedback, and we apologize for the lack of communication about your order's delivery scheduling. Our Customer support team has contacted the carrier to arrange a delivery appointment for your chairs. If you need any further assistance in the meantime, please let us know.
Lulu and Georgia
Porta Curtain Rod is just an Umbra Cappa at a 2x markup
The curtain rod purchased was just an Umbra Cappa rod under a "new name" bestowed by L&G, yet cost 2x as much as the same rod on Amazon (plus you get free shipping with Amazon), at Bed Bath and Beyond or other places selling the Umbra Cappa in a transparent manner. I know b/c the item arrived in an Umbra branded box. When asked about this L&G was very defensive and said they did nothing wrong - while they may have heavily obfuscated the provenance of the item, they never outright said this item was not another company's cheaper product, so they owe me nothing. Just feels pretty gross coming from a company that prides itself on to quote: "At Lulu and Georgia, you'll find exclusive designer collaborations, uniquely curated collections, and one-of-a-kind vintage pieces to bring your home to life." They don't mention, and questionable mass produced products that sell elsewhere for cheaper on stores that are OK with transparency and honesty... In short, buyer beware of being scammed by L&G. Edit based on L&G feedback. : the return was offered because it is in the return window, and this was explicitly made clear to me by customer service, not because it was offered as part of this situation. I was told given they have done nothing wrong, the item is returnable in its standard window and the 10 dollar delivery fee is not refundable b/c this is a standard return. So again, L&G spinning their side as a decent company. And I still stand by my view they are slippery folks over there. Also not the first to experience this, it turns out.
August 6, 2026
Reply from Lulu and Georgia
Hi Ruth,
Thank you for your feedback, and we apologize for the inconvenience. Our Customer support team has clarified that a product name on our website doesn’t necessarily indicate it’s manufactured by or exclusive to Lulu & Georgia. As a retailer, we offer a range of brands. Additionally, we have offered a return for your order, and noted that the original shipping charges remain non-refundable. Your feedback has been shared with our team.
Lulu and Georgia
Waited months and rug is not the same…
Waited months and rug is not the same colors…pictures attached
June 30, 2026
Reply from Lulu and Georgia
Hi Dorothy,
Thank you for your feedback. We are sorry to hear about the delays, and that the colors didn't meet your expectations. Please contact our Customer support team, we are glad to explore options like a free return for your rug.
Lulu and Georgia
Great customer service!
August 7, 2026
Reply from Lulu and Georgia
Hi Elizabeth,
Thank you for your feedback! We're glad to hear that you received excellent service from our Customer support team. We truly appreciate your choice to shop with us.
Lulu and Georgia
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