High-quality dress at a decent price and free 3-day shipping is a huge plus. Fabric was a good weight; color, we ordered navy, was as expected. Of course, it was too long and my daughter at 5.5 ft had... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
They don’t offer free returns unless you take store credit and the sizing is a bit off, so be prepared to pay for return shipping. That being said the dress I did keep is beautiful and the return proc... See more
Company replied
There were many great options to choose from online! The dresses I ordered were even more beautiful in person, and the sizing was true to size. The quality was great and pricing was fair and affordabl... See more
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I have had good experiences buying with Lulus. I love that there is a "reviews" area under the item. It is nice to be able to look and see how the dress fits on other body types. I even have done s... See more
Company replied
Company details
- #33 of 136 best companies in Women's Clothing Store
- #107 of 290 best companies in Clothing Store
Information provided by various external sources
Lulus is the online fashion destination for affordable luxury, featuring a lineup of chic, on-trend clothing, shoes, jewelry and accessories.
Contact info
4.4
Excellent
13K reviews
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I got the wrong thing and u guys was on…
I got the wrong thing and u guys was on it and I had it the next day.. thank u and love it...
May 12, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The quality of the fabric is great the texture and silks are absolutely amazing. Gives a rich and classy look.
The quality of the fabric, the perfect fit and the fact that items are not common and you don't find many people with same styles at local events.
May 12, 2026
Reply from Lulus
Hello Elvira! We're so glad you appreciate the fabric quality, perfect fit, and unique styles we offer. Thank you for your wonderful feedback! xo
Quality is not the best
I really like Lulus for the wide variety of dresses they have. I found the perfect spring dress for a wedding however the dress fell apart before the event. I noticed that part of the seams inside the dress that was meant to hold the boning piece for breast support had ripped and the boning plastic piece fell out of the seams. When I did get to wear the dress, that plastic piece in the dress kept poking my skin and I couldn’t pull it out because it was inside the dress and I didn’t have scissors on hand to cut the thread at the event. I was very disappointed with the quality of the dress and for the price I had paid.
May 15, 2026
Reply from Lulus
Hello Kathy. We are truly sorry to hear about the dress falling apart like this! This is not a typical experience, and we'd love to look into this to see what happened and how we can help. A member of our customer care team will be reaching out to you via email shortly. x
Reply from Lulus
Hi Tay! We're so happy you love our clothing and found our site easy to use! xo
Great service. Great quality
Don't like ordering online as never know about fit. Very surprised on the excellent quality of dresses. All beautiful and one fit amazing. Delivery was quick. Returns were very easy. Very happy with my purchase and with Lulus. Thanks
May 15, 2026
Reply from Lulus
Hello Jenice! We're so happy to hear you had such a positive experience with your order, especially regarding the quality and fit! We appreciate you sharing your feedback. xo
good quality for the price
May 15, 2026
Reply from Lulus
Hello Leah! We're glad you enjoyed your experience. We appreciate your feedback. xo
My zipper broke on my dress an hour…
My zipper broke on my dress an hour before the wedding. Otherwise it was a nice dress
May 15, 2026
Reply from Lulus
Hello Nicole. We are so sorry to hear that the zipper broke on your dress before the wedding! This is not a typical experience at all, and a member of our customer care team will reach out to you directly via email shortly. We look forward to connecting with you soon! xo
Reply from Lulus
Hello Beverly! We're so glad you had a great experience with us! Thanks for sharing your feedback. xo
By far the BEST place for bridal or special event shopping!
As a June bride, I refused to step into a traditional bridal boutique because of the pressure and sales tactics. I wanted a place where I could shop for wedding dresses stress-free and still have an easy return process — and this company exceeded every expectation.
The customer service was absolutely stellar, and the process could not have been easier. I ordered several dresses to try on at home and had zero issues with returns. Returns were simple through UPS, which made everything so convenient. I even had a minor hiccup (completely my mistake), and I was connected to a LIVE customer service agent almost instantly.
Now let’s talk about the dresses — absolutely immaculate. If you take your measurements correctly, the dresses fit like a glove. The fabric quality is top-notch, especially for the price point. They’re very affordable and even offer Afterpay, which was a huge plus.
I DID find my wedding dress, and I truly could not be happier. Great customer service goes such a long way, and this experience made wedding dress shopping enjoyable instead of stressful.
For comparison, I also tried JJ’s House and Azazie. Personally, I would not recommend Azazie — the customer service was practically nonexistent, and their Happy Returns process was a huge hassle compared to the simplicity of UPS returns here.
May 12, 2026
Disappointing
I really liked the dress I received but when I tried to adjust the length of the strap, it immediately broke and I could not wear the dress for my event. Very upsetting and disappointing. I couldn’t return/exchange since the return tag was removed.
May 15, 2026
Reply from Lulus
Hello Kristi! We are so sorry to hear about the strap breaking! This isn't a typical experience at all, and a member of our customer care team will be reaching out to you via email shortly to help! xo
Reply from Lulus
Hello Ana. We are sorry to hear about any delay with your refund! We checked into this and see that you've already been able to connect with our customer care team regarding this, and they were able to help out! If you have any other questions, please don't hesitate to reach back out. xo
Precious
Design, pattern, fabric, dress so beautiful. I wore at Las Vegas for a fancy dinner with Hubby 😍
May 5, 2026
Reply from Lulus
We're so happy the dress was perfect for your dinner! Thanks for sharing your review! xo
Everything is great about this company…
Everything is great about this company and the dresses!
May 4, 2026
Reply from Lulus
We're so glad you enjoyed shopping with us! Thanks for your kind words! xo
Reply from Lulus
We're so happy the dress fits perfectly! Thanks for your feedback! xo
Easy!
My order arrived quickly, the dresses were beautiful as expected. I ordered a few so that I could try the best fit. The return process was easy and prompt!
May 11, 2026
Reply from Lulus
We're so happy to hear your order arrived quickly and the dresses met your expectations! Thanks for sharing a review! xo
They were great
They were great - The first dress was returned, and I ordered another, which was perfect.
Thank you for making the process painless and stress-free.
May 14, 2026
Reply from Lulus
We're so glad to hear that you found the perfect dress! Thanks for sharing a review! xo
Shop here for event dresses!
I love Lulu's dresses! Every time I've ordered from them, they fit perfectly and so flattering! If you ever need an event dress, Lulu's is the way to go!!
May 12, 2026
Reply from Lulus
We're so happy to hear that our dresses always fit you perfectly! Thanks for sharing a review! xo
Reply from Lulus
We're so happy you love the quality of our items! Thanks for sharing a review! xo
Excellent customer service!!
Excellent customer service!!! Very happy with how agent worked with me regarding an issue I had. I will continue to shop at Lulu's.
May 14, 2026
Reply from Lulus
We're so happy to hear that our customer service team was able to assist you! Thanks for sharing your positive feedback! xo
Reply from Lulus
We're so glad you enjoyed shopping with us! Thanks for sharing a review! xo
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