Luxrajewelry Reviews 7

TrustScore 4 out of 5

3.8

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3.8

Great

TrustScore 4 out of 5

7 reviews

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Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 3 out of 5 stars

Poor product but great customer service.

I ordered some tiny diamond stud flat backs which looked gorgeous on the site. Reality didn’t match up and they weren’t even flat backs, these had a plastic back fastener. Maybe I ordered badly as I see some people on here give 5 stars??
I emailed for a refund and was surprised by how responsive the CS team were. Full refund and an apology that I felt their advertising was misleading.
I’d just recommend you order carefully and read any item description.

March 18, 2026
Unprompted review
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Reply from Luxrajewelry

Hi,

Thank you for your feedback. We’re sorry the earrings didn’t meet your expectations, but we’re glad our customer service could assist you quickly.

We understand your concern and appreciate your honesty. Many of our other products have been enjoyed and highly rated by other customers, and we hope you might find something you love in the future.

Kind regards,
— Luxra Jewelry Customer Support Team

Rated 5 out of 5 stars

Love love love

I bought 3 earrings and absolutely love them! Ive been wearing them for a week straight so far and no irritation or tarnish after showers!
I was particularly surprised by the prompt and super kind assistance received through their Instagram page every time I asked for help during the shipping period (I forgot to insert my email at check out so they helped me monitor the package). Truly worth the wait and highly recommended!

February 23, 2026
Unprompted review
Rated 5 out of 5 stars

I have purchased from this company…

I have purchased from this company twice now and I just discovered it a month ago. I have worn my earring stack everyday for the past month and it has not tarnished at all! No irritation or itching ever either! The earrings are very secure for the most part, but I had a pair fall out and I worked with a very helpful and nice employee who bared with me for a couple days and is now sending me a pair of earrings for free! This is my favorite jewelry brand by far and I get compliments on my stack everyday and I recommend their brand to all of my friends and anyone who asks. :)

October 1, 2025
Unprompted review
Rated 2 out of 5 stars

Be very careful of your purchase

Be very careful of your purchase. What you receive vs. what the product looks like online can be very different. Customer service is not very responsive. Return policy is not good, so you may just waste your money.

September 15, 2025
Unprompted review
Luxrajewelry logo

Reply from Luxrajewelry

Thank you for your feedback.

We’re sorry to hear that your experience did not meet expectations. We take all concerns seriously and are always happy to assist in finding a fair solution. Please feel free to reach out to our customer support team so we can look into this further.

Thank you for sharing your thoughts.

— Luxra Customer Support Team

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