Shocking customer service.
waited 6 months for a blind to be repaired. In the meantime the blind was so badly damaged it needed replacing. ordered the blind in March and we are still waiting. The owner seems to be a one man band in regards his dealing with anything.
you cannot speak to any other member of staff regarding any part of your enquiry/complaint/or any other matter. He never answers any calls or emails. He (toni) the owner just completely ignores you.
So I decided to call into the showroom. There I was met with a secratary, who confirmed the same story. She said no one has any idea what or if we have ordered anything ,as Toni deals with everything and they can never contact him. They have offices in Lisbon so I thought to contact them. same story. Nobody seemed able to help.
Its a crazy way to do business . So I investigated further. I uncovered a lot more information about this company.
I decided to visit the showroom again and this time the secratary asked me if I had paid a deposit. I said no we paid no deposit as toni had informed me at the time the blind was ordered. I do have a wats app message I sent to him proving I had asked for a pro forma . But he never replied as usual.
She advised me (the secretary) to look elsewhere !!!!
But that is impossible as Toni has the franchise for the algarve , so there is no other option but Luxury Pergolas.
So be warned.
Date of experience: June 17, 2024