Luxury Promise Reviews 

Quick to solve any issues.
Good customer service.

Luxury Promise is always on point. My favourite to purchase luxury goods online. Love the lovely friendly and knowledgeable hosts. I think I have been a customer for almost three years. Love it!

Lovely staff...quality goods

Customer service representative Hope provided excellent support and service.

Always top notch product and customer service! Thank you!

I’m obsessed with the whole team. They deliver what they promise. I’ve quickly become a big fan.

It takes forever to hear back from someone and it is very inconvenient that there is no number to call in the US.

A great opportunity to buy preloved items in really good condition at fair prices!

They took £10 for them to take 3 days just to dispatch and this is only due to the constant emails I sent- god knows how long they would've took to dispatch without email interference.

I received information that it'll arrive next week on Monday. That means it took a grand total of 7 days to receive my package within the same country at a £10 delivery fee.

Disgraceful, should've spent another tenner and got it from the original source.

My second time ordering from you, Im extremely happy with both items received, very happy with your choice of products and also the speedy delivery service but my 4 star review comes from my difficulty in getting through to you with queries I had about my most recent purchase. I tried the online / WhatsApp chat service a couple of times and my messages were read but not responded to, I did however finally receive all necessary information via email and proceeded with my purchase😊

The mot gorgeous quality. I am so impressed with Luxury Promise! They are the best! I love my Hermes!

I have purchased several different items from them from clothing to jewlery to small goods and everything has been Quality merchandise. Everyone who works there is very professional. Shipping is quick from UK to US n taxes and duty is included. Love shopping with them.

Yr customer services needs to be more efficient. I asked for a call because I had questions on an item and never heard back.
Secondly when reselling exotics u shld hv the necessary documentation to accompany the article.

I made my first purchase with luxury promise and have had an excellent experience and will be continuing to purchase from them. Yen and Anna went above and beyond to ensure I got my Birkin 30 in the specific colour I wanted and really accommodated the specific requests I had. Both Yen and Anna are the perfect duo! I find their live shows very informative and enjoyable! I was impressed with how nicely my order was packaged too! It’s all in the details so thanks a lot.

Beautiful dress and great price! Thank you!

Laura USA was great, the vintage chanel bag I received was 10 out of 10 . The description she gave was accurate, very happy. She was so helpful.

Also superb 👌 value for money and service is A1!

I had the greatest experience shopping with Luxury Promise: I managed to find the rarest bag for the best value. I was accompanied the whole way through by a very nice sales specialist. I highly recommend Luxury Promise if looking for hard-to-get pieces, the service is impeccable.