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Rated 1 out of 5 stars

I wish I’d read these reviews before I spent $95 on 2 dresses. They were both too small, even though I used their size chart and measured first, plus the quality was cheap and they weren’t made in the... See more

Rated 5 out of 5 stars

From the reviews, I knew it would take a little time to receive my order, but the wait was worth it. The three sweaters I ordered are just gorgeous, so many fun details that make them stand out and th... See more

Rated 1 out of 5 stars

One dress was so thin you could see completely through it. Both items were way too small regardless of using the sizing information to place the order. The company only accepts returns if there is a... See more

Rated 5 out of 5 stars

This was the first order I had done from Luyla and other than the delivery time length it was seamless. The dresses I ordered are very cute. The fabric I had pictured on one of the dresses was differe... See more

3.5

Average

TrustScore 3.5 out of 5

93 reviews

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3.5

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(93)

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Rated 1 out of 5 stars

My wife placed an order

My wife placed an order, the clothes didn't fit as expected. As stated in other review, you can't ship them back to the shipping warehouse.

October 28, 2022
Unprompted review
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Rated 1 out of 5 stars

I’m super mad about this company

I’m super mad about this company. I ordered this dress in an XL I waited a month for it even though it’s a summer dress and was ordered for a wedding. But anyhow. When it finally came it’s a size SMALL.
I’ve contacted the seller and they have not returned my messages.
This dress once converted to USA dollars was $80!!! The dress looks like it’s $20. I just want my money back or the right size. I’ve messaged them 12 times. No response. What can I do ???

September 13, 2022
Unprompted review
Rated 1 out of 5 stars

The worst online shopping ever

The worst online shopping ever. Ordered $495.00 dollars worth of clothes. Didn't fit my body type. Tried to return the items but was told that shipping back to Dubai was to expensive (But clothes shipped out of Canada). Only received $200 refund. Now I'm stuck with clothes that I have to give away to Goodwill and out $300 dollars. What a waste!!! I only used this store because of the reviews on the return policy... Total lies
I also advised customer service that I have family going to Dubai in November and to get extension on return. This was ignored.

All in all, bad return policy. I would never use this website to order clothes

September 7, 2022
Unprompted review
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Rated 5 out of 5 stars

I absolutely love this website!

I absolutely love this website!! Package arrival is quick and they keep you updated. I always feel good when I go to this website. The clothes are beautiful! The reviews help a lot with sizing and likes and dislikes. My new favorite place to shop!!!

September 6, 2022
Unprompted review
Rated 4 out of 5 stars

I was a little disappointed

I was a little disappointed. The dress I really wanted didn’t arrive with my order. My money was promptly refunded but I really wanted THAT dress. The one I did receive was not what I had expected. The description led me to believe that it was embroidered but it was just printed in the fabric. It was too expensive to be just a print.

August 30, 2022
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Rated 5 out of 5 stars

Very satisfied

I was surprisingly pleased with my dress. The fit and material are great. I will shop through Luyla again!

August 29, 2022
Unprompted review
Rated 1 out of 5 stars

Won't give full refund

i bought 2 dresses for $94 and neither dress fabric looked like the picture, the colors were not the same as the picture showed. The dresses were Mediums and were huge. One dress was an empire waste but the seam ended up right at the breast line rather than under the breast like the picture showed. I tried to return and request a full refund and they would only refund me $42. They wouldn't pay for shipping, so If I wanted to return them I would have to pay for shipping to send to Dubai from the US, which would have been costly.
So, they refunded me $42 and they said I could keep the dresses and donate them, which I did. Don't ever buy from them, because if you don't like the dresses, you won't get your money back.

August 22, 2022
Unprompted review
Rated 4 out of 5 stars

I absolutely love the dresses I bought

I absolutely love the dresses I bought, they fit great, read the measurements and it helps with sizing. Only thing was I wanted to wear one of the dresses for my daughters shower and they were delivered the next day. Leave ample time for shipping

August 13, 2022
Unprompted review
Rated 1 out of 5 stars

Finally was able to get thru to…

Finally was able to get thru to customer service. Only to be told they only can reimburse 7.00 for a dress I purchase at 39.99 and also charged $14.99 for shipping. The dress is nothing like what was in the picture. Save yourself the headache and do not purchase here. Dresses at JCPenny and Belk are great and reasonable and no issues with returns. Lesson Learn the hard way.

August 7, 2022
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Rated 1 out of 5 stars

Do not buy anything from this online…

Do not buy anything from this online store as they will not accept any returns! I asked for my refund and they are refusing! I ordered a few dresses and I don’t like any of them and want to return them and they will not allow him to return them! This is a warning! Do not buy from this company!!!

July 24, 2022
Unprompted review

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