I previously had 25+ years NCD before going on to a small fleet policy for the last 5 years. Despite having proof of no claims for this period, none of this was taken into account meaning I effectivel... See more
Company replied
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Review summary
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Last year the renewal premium went up unacceptably high so I went with Hastings Direct. My renewal is up again so I thought I'd give LV another try. Very competitive quote so I'm back with LV. Such a... See more
Company replied
Straight forward to read and adjust any car insurance requirements on their website prior to the purchase.Not the cheapest but competitive.No body knows how good an insurance company is until you unfo... See more
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Emma called politely and professionally apologised for the stress caused, admitted they should have done better. She has rectified the account, nothing owing and while systems can get in the way every... See more
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Company details
Written by the company
LV= General Insurance, part of the Allianz Group, help over 4.5 million customers to look after the things they love such as cars, homes and pets. LV= Life and Pensions help support over a million customers and members to protect futures, families and finances through products such as life insurance and retirement solutions. 💚
Contact info
County Gates, BH1 2NF, Bournemouth, United Kingdom
- lvgicares@lv.co.uk
- www.lv.com
4.5
Excellent
86K reviews
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Last year the renewal premium went up…
Last year the renewal premium went up unacceptably high so I went with Hastings Direct. My renewal is up again so I thought I'd give LV another try. Very competitive quote so I'm back with LV. Such a shame Allianz are ditching the LV brand as it's tried, trusted and loved brand in the UK. Everyone knows who LV are. They don't really know (or care) who Allianz are so I expect we'll be losing a good deal of UK business. Thanks Allianz.
June 30, 2026
Reply from LV=
We're happy to hear we were competitive for you :) ^Sam
Reply from LV=
That's great to hear! Thank you :) ^Sam
On line easy process and good price
June 30, 2026
Reply from LV=
Glad to hear you found our website easy to use :) ^Sam
Helpful and Transparent
Online quote easy to navigate backed up with excellent telephone support dealing with questions. All with competitive pricing.
July 7, 2026
Reply from LV=
Thank you :) ^Sam
Quick, fair value for a written off car
Losing a car is never great, but LV made it straightforward, quick and coughed up a reasonable value for the car. People I dealt with were professional and friendly.
July 6, 2026
Reply from LV=
We loved reading this Big Al, your comments made us smile. ^Nic
I had to claim for water damage at my…
I had to claim for water damage at my home and they were excellent at dealing with it.
March 2, 2026
Unprompted review
Reply from LV=
It's great to read your feedback Melanie, we're glad it went smoothly! ^Nic
Much room for improvement
What should have been a straightforward claim for a minor incident was often drawn out and complicated. Time to answer phone calls was ridiculously long.
June 23, 2026
Reply from LV=
Hi , we're sorry things haven't gone smoothly for you. If you would like to contact us so we can investigate, please email LVGICares@lv.co.uk and we'll look into it. ^Nic
Reply from LV=
It's always nice to hear lovely feedback like this Paul ^Nic
Reply from LV=
Thanks for taking the time to feed this back Susan ^Nic
My today’s experience with LV was…
My today’s experience with LV was downright outrageous. After moving to a safer village, I was slapped with an absurd £245.69 fee, while my partner paid none. I asked 10 direct questions—zero answered. I demanded a manager—“no one available.” In a company this size, that’s unbelievable.
I paid £247 monthly for months to them, now I pay £97 elsewhere with so much more additional!. An absolute lack of accountability, answers, and leadership is unacceptable. You owe me, and every customer you are putting through this an apology. Disgusting behaviour.
July 6, 2026
Unprompted review
Reply from LV=
Hi Pavla thanks for bringing this to our attention. If you would like to contact us so we can investigate, please email LVGIFeedback@lv.co.uk and we'll look into it. ^Joe
Everything was so much easier and…
Everything was so much easier and straightforward to make my car insurance search go smoothly
June 29, 2026
Reply from LV=
Good to hear! Thanks for taking time to let us know :) ^Joe
It was easy to get the insurance
July 6, 2026
Reply from LV=
That's great! Thanks for your comment :) ^Joe
Reply from LV=
That's great! Thanks for your comment :) ^Joe
Reply from LV=
We love to hear this :) ^Joe
Reply from LV=
That's great to hear! Thank you :) ^Joe
Reply from LV=
Thanks for your feedback Denise ^Nic
Insurance was nice and easy to do…
Insurance was nice and easy to do online prices competitive very pleased
July 6, 2026
Reply from LV=
We're happy to hear we were competitive for you :) ^Joe
Being able to contact an agent rather…
Being able to contact an agent rather than having to use online only. Having an option of both is much better.
June 23, 2026
Reply from LV=
Thank you, that's what we like to hear! ^Joe
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