Lycafly offered a reasonable price for my chosen destination through Skyscanner. I wanted to be sure they are not some bait and switch scammers as I have not used this travel agent before. I spoke to... See more
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Review summary
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Booked my flight on line. Within 2 hours, Ranjit contacted to check I was happy. I had already put the contact phone number of the company on my phone so I knew that it was a genuine call.... See more
Sandeep was extremely helpful, professional and polite. He helped me change my booking and reassured me throughout the phone call. He was patient with me as I asked many questions. A very experienced... See more
Today, Sandeep Bhatia provided excellent assistance with great patience, leaving me as a satisfied customer. He stayed with me until my issue was completely resolved. I am very pleased with his suppor... See more
Company details
Information provided by various external sources
Welcome to LycaFly’s TrustPilot page! We appreciate your time and effort to visit here and review us. Positive or Negative, we consider your feedback an opportunity to improve our services and serve your better next time. Part of the renowned, multinational Lyca Group, LycaFly is committed to offer the best flight, hotel and holiday deals for worldwide destinations.
Contact info
Walbrook Building, 195 Marsh Wall, London, E14 9SG, London, United Kingdom
- 02071323232
- cs@lycafly.com
- www.lycafly.com
4.1
Great
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Reply from LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
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Very disappointed
Booked the flight online no confirmation at the airport ruined everything
June 26, 2025
Reply from LycaFly
Dear Customer,
We sincerely regret the inconvenience caused.
Please note that your booking was received only 3 hours before departure, and unfortunately, the airline was unable to confirm the requested flights in such short notice. As a result, we were unable to issue the ticket.
A refund request for the full amount has already been forwarded to our accounts team, and we are doing our best to expedite the process.
We truly appreciate your understanding.
Best regards,
Customer Support Team
Lycafly
Reply from LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Avoid
My Lyca Fly/Air India flight was cancelled, and they rebooked me on a flight with a 24-hour layover. No real help or support from either company – just left to deal with it myself. Poor service and zero accountability. Never booking with them again.
May 16, 2025
Unprompted review
Reply from LycaFly
Dear Customer,
We’re sorry to hear about your experience and the inconvenience caused.
Due to recent airspace disruptions between Iraq and Iran, many airlines, including Air India, have had to reroute or reschedule flights at short notice. As a travel agent, our role is to inform passengers of such changes and assist in line with airline policies—whether that means finding alternate options or processing cancellations.
We apologise for any frustration caused and appreciate your feedback, which helps us improve our service.
Kind regards,
Customer Support Team
Lycafly
good customer service
good customer service, immediate information is given to me when i call the customer care and cleared my doubts and gave all the accurate information that i needed.
June 22, 2025
Reply from LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
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Efficient booking
Efficient booking. Received e ticket promptly. Accept Amex cards. So far, so good.
June 19, 2025
Reply from LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Reply from LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Air India cancelled my flight they…
Air India cancelled my flight they helped me book my next flight. Answered phone calls very quickly no long waiting Evan emails de responded very quickly
June 16, 2025
Reply from LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Reply from LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
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It was very quick and cheap.
June 14, 2025
Reply from LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Reply from LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Great price, Great Customer Service
Great price, Great customer Service. I always book my Ticket with LycaFly because LycaFly have always cheap price and excellent Cutomer service.
June 8, 2025
Reply from LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Reply from LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
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I was very impressed in booking and…
I was very impressed in booking and getting what I expected so quickly thank you Lycafly
June 5, 2025
Reply from LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
I booked my flight ticket 3month before…
I booked my flight ticket 3month before
I cancelled it due to some reason I applied for refund is now more than two and off month still I did int get my refund they are not giving proper response aswell . Very bad customer service
For getting refund they ask me some money I paid that aswell .
June 8, 2025
Unprompted review
Reply from LycaFly
Dear Customer,
We’re truly sorry to hear about your experience and the delay in receiving your refund.
Please be assured that we are actively working with our Claims and Accounts departments to expedite all pending refunds. To assist you more efficiently, we kindly request you to email your booking details to mark.jones@lycafly.com. This will help us check the status of your refund and ensure the matter is resolved promptly.
We appreciate your patience and sincerely apologise for the inconvenience caused.
Kind regards,
Customer Support Team
Lycafly
Reply from LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Easy to book and ticket was sent quickly
June 5, 2025
Reply from LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
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Reply from LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Reply from LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Reply from LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
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