The ordering process was a bit bumpy because my order did not arrive after a month, without any explanation. Once I pointed out the problem, it was dealt with immediately. Marcus took care of everyt... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
For an order of three shirts I received only two, the last one wasn't sent. I have send a message to the customer service and got an answer within an hour. They investigated what went wrong and it see... See more
Company replied
Love the product, also love getting a bargain. When sale came up I jumped on it. Fast prompt delivery and great prices. Unfortunately great service can't be said for the carrier who left my parcel ou... See more
Company replied
Fantastic customer service today from the Lyle and Scott team with emails resolving my inquiry over a parcel I had problems sending it back because I think I’d messed up doing the return details. They... See more
Company replied
Company details
Written by the company
Quality menswear since 1874.
Contact info
4.4
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Reply from Lyle & Scott
Hello James,
Thank you for taking the time to leave a review. We’re pleased to hear that your query was responded to quickly and resolved efficiently.
Your feedback is truly appreciated, and we’re glad we could assist you. We look forward to helping you again in the future.
Kind regards,
Customer Support, Lyle & Scott
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Reply from Lyle & Scott
Hello Mohammed,
Thank you for taking the time to leave a review. We’re delighted to hear that Marcus was able to help you and that you had a positive experience with our customer service.
Your kind feedback is truly appreciated, and we’ll be sure to pass your thanks on to Marcus. We look forward to assisting you again in the future.
Kind regards,
Customer Support, Lyle & Scott
Fantastic customer service
Fantastic customer service offered by Marcus. Resolved my issue immediately and even threw in a bonus shirt, at no extra cost. I could not ask for more. Thank you
January 14, 2026
Unprompted review
Reply from Lyle & Scott
Hello Simon,
Thank you for taking the time to leave such a wonderful review. We’re delighted to hear that Marcus provided fantastic customer service and was able to resolve your issue immediately.
We’re also pleased to hear that the bonus shirt was a nice surprise, and that you felt well supported throughout the process. Your kind words truly mean a lot to us, and we’ll be sure to pass your thanks on to Marcus. Thank you again, and we look forward to assisting you in the future.
Kind regards,
Customer Support, Lyle & Scott
Best customer service ever!
Best customer service ever!
After a defect in a t-shirt, customer service reacted quickly.
Thank you, Marcus !
January 14, 2026
Unprompted review
Reply from Lyle & Scott
Hello Romain,
Thank you for taking the time to leave such a positive review. We’re delighted to hear that you felt you received the best customer service ever, and that Marcus was able to respond quickly and resolve the issue with the defective t-shirt.
We truly appreciate your kind words and will be sure to pass your thanks on to Marcus. Thank you again for your support, and we look forward to assisting you in the future.
Kind regards,
Customer Support, Lyle & Scott
Reply from Lyle & Scott
Hello,
Thank you for taking the time to leave a review. We’re delighted to hear that you received great customer service.
Your kind feedback is truly appreciated and will be shared with the team. We look forward to assisting you again in the future.
Kind regards,
Customer Support, Lyle & Scott
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Excellent customer service
Marcus has given me excellent support and resolved an issue quickly and efficiently, so I am very satisfied. Thanks again.
January 13, 2026
Unprompted review
Reply from Lyle & Scott
Hello Maria,
Thank you for taking the time to leave a review. We’re delighted to hear that Marcus provided excellent support and was able to resolve your issue quickly and efficiently.
Your satisfaction is very important to us, and we truly appreciate your kind words. We’ll be sure to pass your thanks on to Marcus. We look forward to assisting you again in the future.
Kind regards,
Customer Support, Lyle & Scott
Brilliant fast reply thank you so much …
Brilliant fast reply thank you so much refund is on its way
January 13, 2026
Unprompted review
Reply from Lyle & Scott
Hello Lisa,
Thank you for taking the time to leave a review. We’re delighted to hear that you received a fast reply and that your refund is already on its way.
We truly appreciate your feedback and are glad we could help. If you need any further assistance, please don’t hesitate to get in touch.
Kind regards,
Customer Support, Lyle & Scott
Had an issue with an order over the…
Had an issue with an order over the Christmas period so was expecting a delay but promptly responded to emails and a replacement order was sent no questions asked
December 8, 2025
Unprompted review
Reply from Lyle & Scott
Hello Chris,
Thank you for taking the time to leave a review. We’re pleased to hear that, even over the busy Christmas period, our team responded promptly to your emails and were able to send a replacement order without any issues.
We appreciate your patience and are glad we could resolve the situation smoothly for you. Your feedback is truly valued, and we look forward to assisting you again in the future.
Kind regards,
Customer Support, Lyle & Scott
Marcus was very present and helpful
Marcus was very present and helpful; he always responded clearly and promptly. I thank him for his work
January 13, 2026
Unprompted review
Reply from Lyle & Scott
Hello Gabriele,
Thank you for taking the time to leave a review. We’re delighted to hear that Marcus was supportive, clear, and prompt in his responses, and that he was able to help you effectively.
We truly appreciate your kind words and will be sure to pass your thanks on to Marcus. We look forward to assisting you again in the future.
Kind regards,
Customer Support, Lyle & Scott
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Reply from Lyle & Scott
Hello Tanya,
Thank you for taking the time to leave a review. We’re pleased to hear that you received kind and helpful service from our team.
Your feedback is truly appreciated, and we’re glad we could assist you. We look forward to helping you again in the future.
Kind regards,
Customer Support, Lyle & Scott
Reply from Lyle & Scott
Hello Lucía,
Thank you for taking the time to leave a review. We’re delighted to hear that you had a great experience and that everything was perfect.
Your kind feedback is truly appreciated, and we look forward to assisting you again in the future.
Kind regards,
Customer Support, Lyle & Scott
Very efficient technical support.
I contacted technical support after a delay in shipping and lack of tracking information. They answered my questions at any time and were concerned about the arrival of the shipment.
January 9, 2026
Unprompted review
Reply from Lyle & Scott
Hello,
Thank you for taking the time to leave a review. We’re pleased to hear that our Customer Support team were able to respond quickly and helpfully regarding the shipping delay and tracking information.
It’s great to know that they were attentive and supportive throughout, and that you felt reassured about the arrival of your shipment. We truly appreciate your feedback and are glad we could assist you.
Kind regards,
Customer Support, Lyle & Scott
Easy to follow and simple to return.
January 11, 2026
Unprompted review
Reply from Lyle & Scott
Hello,
Thank you for taking the time to leave a review. We’re pleased to hear that you found the return process easy to follow and simple to complete.
Your feedback is truly appreciated, and we’re glad we could make things straightforward for you. We look forward to assisting you again in the future.
Kind regards,
Customer Support, Lyle & Scott
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Fantastic customer service from Tracey…
Fantastic customer service from Tracey in the Customer Care department. After a pair of joggers developed a fault with some stitching, the website was showing out of stock, but after a quick call with Tracey she was able to source a replacment pair from the warehouse and was shipped out the next day. 5/5
December 27, 2025
Unprompted review
Reply from Lyle & Scott
Hello Daniel,
Thank you for taking the time to leave a review. We’re pleased to hear that you received a quick response and that your issue was resolved efficiently.
Your feedback is truly appreciated, and we’re glad we could help. We look forward to assisting you again in the future.
Kind regards,
Customer Support, Lyle & Scott
Efficiente problem resolution
Quick response and efficient problem resolution
January 7, 2026
Unprompted review
Reply from Lyle & Scott
Hello,
Thank you for taking the time to leave a review. We’re pleased to hear that you received a quick response and that your issue was resolved efficiently.
Your feedback is truly appreciated, and we’re glad we could help. We look forward to assisting you again in the future.
Kind regards,
Customer Support, Lyle & Scott
The service was really efficient and I…
The service was really efficient and I am really happy with the outcome.
Thank you
December 30, 2025
Unprompted review
Reply from Lyle & Scott
Hello Jennifer,
Thank you for taking the time to leave a review. We’re delighted to hear that you found our service efficient and that you’re happy with the outcome.
Your kind feedback is truly appreciated, and we’re grateful for your support. If you need any further assistance, please don’t hesitate to get in touch.
Kind regards,
Customer Support, Lyle & Scott
Excellent customer service
Excellent customer service. Required exchange of items for a different size. Process was easy and quick. Received exchange in under 3 days. Original item was als delivered in 3 days.
January 7, 2026
Unprompted review
Reply from Lyle & Scott
Hello Paul,
Thank you for taking the time to leave a review. We’re delighted to hear that you found our customer service excellent and that the exchange process was easy and quick.
It’s great to know that your items were delivered promptly, with both the original order and the exchange arriving within three days. We truly appreciate your feedback and are glad we could make the process smooth for you.
Kind regards,
Customer Support, Lyle & Scott
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Reply from Lyle & Scott
Hello Olli,
Thank you for taking the time to leave a review. We’re delighted to hear that you found our customer support excellent.
Your kind feedback is truly appreciated and will be shared with the team. We look forward to assisting you again in the future.
Kind regards,
Customer Support, Lyle & Scott
My problem was sorted out efficiently…
My problem was sorted out efficiently ahd without hassle.
January 7, 2026
Unprompted review
Reply from Lyle & Scott
Hello Kenneth,
Thank you for taking the time to leave a review. We’re pleased to hear that your issue was resolved efficiently and without any hassle.
We truly appreciate your feedback and are glad we could make the process smooth for you. We look forward to assisting you again in the future.
Kind regards,
Customer Support, Lyle & Scott
Reply from Lyle & Scott
Hello Elisabeth,
Thank you for taking the time to leave such a lovely review. We’re delighted to hear that everything was perfect, and we’re especially pleased that Tracey was able to assist you.
Your kind feedback is truly appreciated, and we’ll be sure to pass your thanks on to Tracey. We look forward to assisting you again in the future.
Kind regards,
Customer Support, Lyle & Scott
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