The ordering process was a bit bumpy because my order did not arrive after a month, without any explanation. Once I pointed out the problem, it was dealt with immediately. Marcus took care of everyt... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Part of my order was cancelled without advising me, meaning I paid full delivery for one small item. I was really annoyed so contacted customer service. I promptly received a solution with a discount... See more
Company replied
Love the product, also love getting a bargain. When sale came up I jumped on it. Fast prompt delivery and great prices. Unfortunately great service can't be said for the carrier who left my parcel ou... See more
Company replied
For an order of three shirts I received only two, the last one wasn't sent. I have send a message to the customer service and got an answer within an hour. They investigated what went wrong and it see... See more
Company replied
Company details
Written by the company
Quality menswear since 1874.
Contact info
4.4
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
After getting a initial poor response…
After getting a initial poor response to my problem from the retailer.
Contacting the head office Tracey in customer care restored my faith in this quality brand. With her rapid resolution. Many thanks
May 17, 2026
Unprompted review
Reply from Lyle & Scott
Hello Andrew,
Thank you very much for taking the time to leave us a fantastic 5 star review.
We’re delighted to hear that Tracey in our Customer Care team was able to restore your confidence in the brand and provide a quick resolution to your issue. While we’re sorry to hear that your initial experience was disappointing, it’s wonderful to know that the support you later received made such a positive difference.
I will be sure to pass your kind comments on to Tracey, as feedback like this is always greatly appreciated.
Thank you again for your support and for choosing Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
Advertisement
responds quickly and politely
May 28, 2026
Unprompted review
Reply from Lyle & Scott
Hello Jean,
Thank you very much for your fantastic 5 star review.
We’re delighted to hear that you found our team quick to respond and polite throughout your experience. Providing efficient and friendly support is something we always strive for, so it’s great to know this was reflected in your interaction with us.
We truly appreciate you taking the time to share your feedback.
Kind regards,
Customer Support
Lyle & Scott
Great service
Manufacturing defect with original product, but fantastic customer service led to a replacement being issued immediately and followed up to make sure all was ok.
Very impressed
May 27, 2026
Unprompted review
Reply from Lyle & Scott
Hello Dave,
Thank you very much for your fantastic 5 star review.
We’re delighted to hear that, although there was an issue with the original item, our customer service team was able to resolve this quickly and arrange a replacement for you without delay. It’s also great to know that the follow-up support helped ensure everything was fully resolved to your satisfaction.
Providing responsive and reliable support is something we always strive for, so your kind feedback is greatly appreciated.
Thank you again for taking the time to share your experience and for choosing Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
Outstanding customer service from Lyle & Scott
I recently had an issue with an order and the support team handled everything incredibly fast, professional and friendly. A special thank you to Tracey from Customer Care for the excellent support and smooth communication throughout the whole process.
The replacement arrived very quickly and the entire experience honestly made me even more convinced of the brand. It’s rare to see customer service at this level nowadays.
Really impressed — both with the products and the people behind the brand. Highly recommended.
May 27, 2026
Unprompted review
Reply from Lyle & Scott
Hello Timo,
Thank you very much for taking the time to leave us such a fantastic 5 star review.
We’re absolutely delighted to hear about your positive experience with our Customer Care team. It’s wonderful to know that your issue was handled quickly, professionally and smoothly from start to finish.
We’re especially pleased to hear your kind comments about Tracey and the support she provided throughout the process. I will be sure to pass your feedback on to her, as recognition like this truly means a great deal.
It’s also fantastic to hear that your replacement arrived quickly and that the experience strengthened your confidence in our brand. Your recommendation and support mean so much to us.
Thank you again for choosing Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
Customer service
Customer service very easy to correspond with, professional and friendly, it was no real issue, but everything was easy sorted just by a couple of emails...
May 21, 2026
Unprompted review
Reply from Lyle & Scott
Hello,
Thank you very much for your fantastic 5 star review.
We’re delighted to hear that you found our customer service team professional, friendly and easy to communicate with. It’s great to know that everything was resolved smoothly and efficiently through just a few emails.
Providing simple and hassle-free support is something we always strive for, so your feedback is greatly appreciated.
Thank you again for taking the time to share your experience and for choosing Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
Advertisement
TOP CLASS CUSTOMER SERVICE
What can I say about L&S is untouchable on how customer service and support should be run. I dealt with an individual named Tracey who helped me immediately without issue, few pictures to confirm issue and new product sent out in a matter of days. Honestly best customer service I’ve had in years , email response couple mins later … TOP CLASS SERVICE L&S AND TRACEY YOU A STAR ⭐️
May 19, 2026
Unprompted review
Reply from Lyle & Scott
Hello,
Thank you very much for taking the time to leave us such an incredible 5 star review.
We’re absolutely delighted to hear about your experience with our customer service team, and especially with Tracey. It’s wonderful to know that your issue was resolved quickly and smoothly, and that the support you received left such a positive impression.
We’re particularly pleased to hear your comments about the speed of communication and how efficiently your replacement was arranged. Providing this level of care and support is exactly what we strive for.
I will be sure to pass your fantastic feedback on to Tracey, as recognition like this truly means a great deal.
Thank you again for your kind words and for choosing Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
Really like the quality of your…
Really like the quality of your clothing and the yellow bird matches with every outfit
May 17, 2026
Unprompted review
Reply from Lyle & Scott
Hello Saimonas,
Thank you very much for your fantastic 5 star review.
We’re delighted to hear that you’re so pleased with the quality of our clothing, and it’s wonderful to know that the iconic golden eagle has become such a versatile part of your outfits.
Your kind feedback means a great deal to us, and we truly appreciate you taking the time to share your experience.
Kind regards,
Customer Support
Lyle & Scott
Nice simple process and good customer…
Nice simple process and good customer service.
May 9, 2026
Unprompted review
Reply from Lyle & Scott
Hello,
Thank you very much for your fantastic 5 star review.
We’re delighted to hear that you found the process simple and easy, and that you were pleased with the customer service you received. Providing a smooth and supportive experience is something we always strive for, so it’s great to know this was reflected in your experience.
We truly appreciate you taking the time to share your feedback.
Kind regards,
Customer Support
Lyle & Scott
Absolutely the best customer service…
Absolutely the best customer service you could ever wish for, so nice on the phone super helpful, I'm amazed better than 5 ⭐
May 12, 2026
Unprompted review
Reply from Lyle & Scott
Hello Mike,
Thank you very much for your amazing 5 star review.
We’re absolutely delighted to hear that you had such a positive experience with our customer service team. It’s wonderful to know that you found the support helpful and friendly, especially over the phone, and your comment about it being “better than 5 stars” truly means a lot to us.
Providing this level of care and support is exactly what we strive for, so your feedback is greatly appreciated.
Thank you again for taking the time to share your experience and for choosing Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
Advertisement
Goated experience
May 14, 2026
Unprompted review
Reply from Lyle & Scott
Hello Edmir,
Thank you very much for your fantastic 5 star review.
We’re delighted to hear that you had such a great experience with us. Feedback like this is always fantastic to receive, and we’re so pleased we could provide a service that left such a positive impression.
We truly appreciate you taking the time to share your thoughts and for choosing Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
Outstanding From Start to Finish
Customer service are second to none from start to finish. There returns and communication are phenomenal as I needed to contact them regarding a recent order and the items being too big but already took the tags off.
I received a reply straight away and the first thing in the morning (less than 12 hours) and was instructed to post the items back. As soon they received confirmation they had been returned I received a refund instantly. I can’t recommend them enough!
May 1, 2026
Unprompted review
Reply from Lyle & Scott
Hello George,
Thank you very much for taking the time to leave us such a fantastic 5 star review.
We’re absolutely delighted to hear about your experience with our customer service team from start to finish. It’s great to know that our team was able to assist you quickly and efficiently regarding your return, and that the process was handled smoothly throughout.
We’re especially pleased to hear that communication was clear and prompt, and that your refund was processed without delay once your return was received.
Your recommendation truly means a great deal to us, and we really appreciate your kind feedback.
Kind regards,
Customer Support
Lyle & Scott
I needed help with my order and I…
I needed help with my order and I received quick , efficient service that resolved my issue, great service- definitely recommend L&S
May 1, 2026
Unprompted review
Reply from Lyle & Scott
Hello,
Thank you very much for your fantastic 5 star review.
We’re really pleased to hear that you received quick and efficient support when you needed help with your order, and that your issue was resolved smoothly. It’s great to know you’d recommend us as well, that means a lot.
We truly appreciate you taking the time to share your experience.
Kind regards,
Customer Support
Lyle & Scott
Amazing service from Tracy at customer…
Amazing service from Tracy at customer service.
Helped us alm the way
April 28, 2026
Unprompted review
Reply from Lyle & Scott
Hello Gary,
Thank you very much for your fantastic 5 star review.
We’re delighted to hear that you received such amazing service from Tracey. It’s great to know that she was able to support you every step of the way and provide a helpful and positive experience.
I will be sure to pass your kind comments on to Tracey, as recognition like this means a great deal.
Thank you again for taking the time to share your feedback and for choosing Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
Advertisement
Excellent customer support
I contacted customer support since my order was lost on Its way to me. They placed a replacement order with express delivery that arrived the day after I filed the complain. Excellent support !!
April 21, 2026
Unprompted review
Reply from Lyle & Scott
Hello Micke,
Thank you very much for your fantastic 5 star review.
We’re delighted to hear that our team was able to support you quickly after your order was lost and arrange a replacement with express delivery. It’s great to know that everything was resolved promptly and to your satisfaction.
Providing efficient and reliable support is something we always aim for, so your feedback means a great deal to us.
Thank you again for taking the time to share your experience and for choosing Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
The customer service was second to…
The customer service was second to none. What customer service used to be like and I'm glad I found it again. Problems with ordering and customer service emailed and then telephoned to sort out the issue. I felt appreciated and certainly would purchase from Lyle & Scott again.
April 17, 2026
Unprompted review
Reply from Lyle & Scott
Hello Joyce,
Thank you very much for taking the time to leave us such a fantastic 5 star review.
We’re absolutely delighted to hear that you had such a positive experience with our customer service team. It’s especially great to know that your issue was handled both promptly and personally, and that you felt genuinely supported throughout.
Your comments about the level of service really mean a lot to us, as we always aim to provide the kind of care and attention that makes our customers feel valued.
Thank you again for your kind words and for choosing Lyle & Scott, we look forward to welcoming you back again.
Kind regards,
Customer Support
Lyle & Scott
The support team is very attentive and...
The support team is very attentive and ready to help.
April 14, 2026
Unprompted review
Reply from Lyle & Scott
Hello Eñaut,
Thank you very much for your fantastic 5 star review.
We’re really pleased to hear that you found our support team attentive and ready to assist. Providing responsive and helpful service is something we always strive for, so it’s great to know this was reflected in your experience.
We truly appreciate you taking the time to share your feedback.
Kind regards,
Customer Support
Lyle & Scott
lyle scott is the best for delivery e…
lyle scott is the best for delivery e for help online..alex
April 14, 2026
Unprompted review
Reply from Lyle & Scott
Hello Alex,
Thank you very much for your fantastic 5 star review.
We’re so pleased to hear that you’ve had a great experience with both our delivery service and online support. It’s wonderful to know that our team was able to help you effectively and that everything met your expectations.
We truly appreciate you taking the time to share your feedback.
Kind regards,
Customer Support
Lyle & Scott
Advertisement
I’ve already answered quite an…
I’ve already answered quite an extensive survey!
April 9, 2026
Unprompted review
Reply from Lyle & Scott
Hello Colin,
Thank you for taking the time to leave us a 4 star review.
We appreciate you already completing a detailed survey and sharing your feedback with us, it really does help us to improve our service and overall experience.
If there’s anything further you’d like to share, we’re always happy to hear from you.
Thank you again for your time and for choosing Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
Unlimited sale, but all the articles are available but out of stock
Order confirmed and 1 minute later cancelled because the items are out of stock. But the next day new order and also cancelled
April 4, 2026
Unprompted review
Reply from Lyle & Scott
Hello Chantal,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience and the confusion caused regarding your order cancellations. We completely understand how frustrating this must have been, especially when your order was confirmed and then cancelled shortly after.
Please note that your order was cancelled as it was flagged by our system due to a potential fraud risk. These checks are in place to help protect both our customers and the business, however we appreciate that this may not have been clearly communicated at the time.
Our Customer Support team would be more than happy to guide you through the next steps to resolve this and help you place your order successfully. Please contact us so we can assist you further.
Kind regards,
Customer Support
Lyle & Scott
GREAT CUSTOMER SUPPORT
Had a problem with courier, they supported me perfectly! Goods are high quality ans very nice looking!
April 1, 2026
Unprompted review
Reply from Lyle & Scott
Hello Francesco,
Thank you very much for your fantastic 5 star review.
We’re delighted to hear that our team was able to support you effectively when you experienced an issue with the courier. It’s great to know everything was handled smoothly and to your satisfaction.
We’re also really pleased to hear that you’re happy with the quality and look of your items, that means a lot to us.
Thank you for taking the time to share your experience and for choosing Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
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