Perfect took my iPhone in for a smashed camera lenses Theo replaced part all within an hour a proper invoice emailed through includes warranty He also explained a few things to me so helpful Def... See more
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See what reviewers are saying
Theo is honest, highly knowledgable and skilled - he has repaired many of our household devices and I have purchsed replacements when children have lost devices from him - all have been fanatstic - fa... See more
Company replied
Amazing service from Mac Genie fixing my daughter’s two week old laptop screen! Good communication and delivered exactly what was suggested, as well as explaining what he was doing! Hopefully my daugh... See more
Company replied
Theo certainly knew his stuff . Before starting to fix the issue with my iMac he gave me pros and cons of doing the work and set out the potential causes that may be identified by his diagnosis . This... See more
Company replied
Company details
- Computer Repair Service
- Computer Accessories Store
- Computer Hardware Manufacturer
- Computer Store
- Mobile Phone Repair Shop
Written by the company
PLEASE NOTE! All future customers, due to the rise in illegal extortion actors and scammers operating on Trustpilot, we will no longer be using this platform for our reviews. Reporting bot and fake accounts to Trustpilot goes unanswered which fairly leaves your business exposed to the criminals and scammers. Thanking our past reviewers for their support. Regards, Mac Genie Computers -------------------------------------------------------- We specialise in iPhone, iPad, iMac, MacBook Pro, MacBook Air, Mac Pro and all Apple product repairs. We also repair Windows PC Laptops, Desktops and offer Data Recovery services from failed hard drives and water damaged phones and devices. We repair all Android phones and tablets such as Samsung, Hauwei, Google Pixel and all other brands. We also specialise in logic board repairs, so if Apple quotes you on a new logic board for your MacBook we can repair your existing logic board in most cases.
Contact info
8 Mac Genie Computers, YO51 9DH, Boroughbridge, United Kingdom
- 01423323815
- www.macgenie.co.uk
4.6
Excellent
38 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Perfect took my iPhone in for a smashed…
Perfect took my iPhone in for a smashed camera lenses Theo replaced part all within an hour a proper invoice emailed through includes warranty
He also explained a few things to me so helpful
Definitely will be using again for any issues
April 2, 2026
Unprompted review
Reply from Mac Genie Computers
Dear Paul, Thank you so much for the kind words and taking time to leave us a review, please feel free to visit us anytime if you need us in the future.
Regards, Mac Genie Computers
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Fantastic all round - I wouldnt go anywhere else!
Theo is honest, highly knowledgable and skilled - he has repaired many of our household devices and I have purchsed replacements when children have lost devices from him - all have been fanatstic - fairly priced and faultless.I would not go anywhere else!
March 27, 2026
Unprompted review
Reply from Mac Genie Computers
Dear Sarah, Thank you so much for a fab review, we appreciate you supporting our local business and welcome to visit the shop anytime you need our help. Regards, Mac Genie Computers
Reliable and honest
Reliable and honest, I purchased a refurbished MacBook via their website. It looked new when delivered and was surprised how brilliant the condition was. I will definitely be back for future purchases.
February 13, 2026
Unprompted review
Reply from Mac Genie Computers
Dear Samantha, thank you for your review, and supporting our local business, we are happy you are pleased with your purchase of the refurb Macbook Pro
Regards, Mac Genie Computers
Amazing company
Amazing company, fixed my phone screen within 2 hours of calling helped me so much! Thank you!
February 12, 2026
Unprompted review
Reply from Mac Genie Computers
Dear Paiton, thank you so much for taking time to leave us a review, we appreciate you supporting our local business. Regards Mac Genie Computers
Superb, friendly service
Cracked the screen on my iPad and searched on google for a company in my local area. Mac genie came up with good reviews so I dropped the iPad off with them the morning, I was very surprised and delighted to get a call at 2pm notifying me that it has been fixed and ready for me to collect. Theo was very efficient and polite and I would highly recommend them.
September 8, 2025
Unprompted review
Reply from Mac Genie Computers
Dear John, Thank you for your feedback and leaving us a review, it was a pleasure assiting you with your iPad repair and will pass you comments onto Theo. Regards, Mac Genie Computers
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Fake business effortlessly I blame…
Fake business effortlessly I blame myself on it
Please run away from then
September 2, 2025
Unprompted review
Reply from Mac Genie Computers
Warning About Fake Review Scam Targeting Businesses
After investigating this reviewer, we’ve uncovered a scam involving this individual who contacts businesses offering to post fake reviews in exchange for payment. His activity is blatantly obvious upon reviewing his profile history and other businesses that he has left revenge reviewed and they have confirmed that he is not a legitimate customer and that all of their negative reviews started after they dismissed his offers to sell them fake reviews.
The user has changed their profile name and country location multiple times, likely due to numerous flagged reviews. Businesses that have paid him receive poorly written, generic positive reviews.
Businesses that refuse or confront him (as we did) are punished with negative “revenge” reviews.
He even admits in one of his own reviews (still live on the platform) that he has been paid to write fake feedback. Despite multiple businesses including ourselves reporting this to Trustpilot, nothing has been done. Several of his reviews clearly violate Trustpilot’s guidelines, yet they remain online. Trustpilot’s customer support has been unresponsive, and unless you pay Trustpilot they refuse to address the issue so unfortunately it seems their platform allows bad actors like this to operate freely, as long as it drives traffic or makes them money.
We’re speaking out not only to protect our reputation but to warn fellow businesses to be on the lookout for this individual and others like him. When you receive emails form the usual gmail generated accounts offering to post reviews for you, please delete the email and whatever you do dont reply, because when you do it will result In a spite review against you! Which will remain live even if it is a false accusation, the best thing you can do is not engage with him as arguing with him will make you a target. We strongly encourage Trustpilot to take this issue more seriously and implement better safeguards against abuse, but we won't be holding our breath. Considering Trustpilot recently being under investigation and in the news about Trustpilots unethical, rouge, mafia like behaviuor we can almost understand why they not doing anything about the problem as Trustpilot is a con and the worst thing you can do for your business.
Mac Genie Computers
Theo was patient professional and…
Theo was patient professional and efficient. The repair required to my iPad was identified and repaired without delay. Sound advice given and accurate cost of repair . I can recommend without hesitation the service and attention to detail provided . Helen Jones
August 19, 2025
Unprompted review
Reply from Mac Genie Computers
Dear Helen, thank yo uso much for the kind words and trusting us with your iPad Pro 12.9" screen replacement. It was a pleasure assisting you and please feel free to visit us anytime should you need us in future. Regards, Mac Genie Computers
Services
Theo is exceptionally knowledgeable and I would have no hesitation in recommending his services. He takes the time to ensure matters are understood and was superb in resolving our problems. A true professional.
July 21, 2025
Unprompted review
Reply from Mac Genie Computers
Dear Carol, Thank you so much for the fantastic review and for using our services. we appreciate you supporting our local business. You are welcome to visit anytime should you need us in the future.
Regards, Mac Genie Computers
Theo certainly knew his stuff
Theo certainly knew his stuff . Before starting to fix the issue with my iMac he gave me pros and cons of doing the work and set out the potential causes that may be identified by his diagnosis . This was reassuring and he was very effective at managing my expectations . As it turned out the hard drive needed replacing - I was very happy with the professional service received . Theo certainly knows his stuff and inspires confidence . I would not hesitate to use his services again .
July 29, 2025
Unprompted review
Reply from Mac Genie Computers
Dear Tony, thank you for taking the time out to leave us such a stellar review. We appreciate and are humbled by the kind words, and glad you had great experience at our business. Please feel free to visit us anytime should you need us in the future.
Regards, Mac Genie Computers
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Prompt work-around repair of a broken…
Prompt work-around repair of a broken HP laptop hinge. Many thanks.
June 2, 2025
Unprompted review
Reply from Mac Genie Computers
Dear Mary,
Thank you for your kind review and supporting local business, it has been a pleasure assisting you with your repair, feel free to visit us anytime should you need us in future.
Regards, Mac Genie Computers
MacGenie is just fabulous
MacGenie is just fabulous! Theo went above and beyond for me when fixing my iMac. I left out a step when I logged in, and he took it back with a smile to remedy the problem for me. Brilliant service and fantastic care for the customer. I cannot recommend his services highly enough. I won’t take my devices anywhere else from now on.
May 9, 2025
Unprompted review
Reply from Mac Genie Computers
Dear Julianne,
Thank you you for the kind words and leaving us a review, It has been a pleasure assisting you with your repair and thank you for supporting local business.
Regards, Mac Genie Computers
Excellent service and repair on my Mac…
Excellent service and repair on my Mac Book Pro.
Highly recommend very knowledgeable.
April 17, 2025
Unprompted review
Reply from Mac Genie Computers
Dear Keith, it was a pleasure asssiting you with you MacBook Pro repair, and thank you so much for your kind words.
Regards, Mac Genie Computers
Reply from Mac Genie Computers
Dear Matt, thank you for your review and supporting our business, we glad to have asssited with your iPhone battery repalcement.
Regards, Mac Genie Computers
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Extremely helpful - a really great small business
Theo was extremely helpful and knowledgeable, nothing was too much trouble. I am so very glad to have found this business and will be using it as my first choice from now on.
April 3, 2025
Unprompted review
Reply from Mac Genie Computers
Dear Sandra,
Thank you so much for your kind words and leaving us a review, we appreciate you supporting our local business and feel free to call in anytime in the future if you need us.
Regards, Mac Genie Computers
Great Service
Diagnosis carried out promptly. Repairs carried out, data recovered and a full and complete handover given on collection. Thank you.
February 26, 2025
Unprompted review
Reply from Mac Genie Computers
Dear Ian, Thank you for your review it was a pleasure assisting you with your 27" iMac SSD Upgrade and glad you pleased with it. Thank you for supporting local business Regards, Mac Genie Computers
Great Service
Great Service
I have a history of being clumsy like spilling water over my computer or dropping it. With every disaster Theo at Mac Genie is brilliant. Sorts out repairs fast and importantly explains what needs to happen.
Lovely guy and brilliant service!
January 23, 2025
Unprompted review
Reply from Mac Genie Computers
Dear Andrew, Thank you for your review and kind words, we glad to have assisted you with the replacement of your MacBook screen. We appreciate your custom and supporting local business. Regards, Mac Genie Computers
Can’t recommend Mac Genie Computers and…
Can’t recommend Mac Genie Computers and Theo enough.
Very professional but a very friendly service catering for every level of knowledge, Theo is happy to spend time explaining things and can provide phones etc at very competitive rates
January 20, 2025
Unprompted review
Reply from Mac Genie Computers
Dear Ruth,
Thank you for your review and comments, we appreciate your business and you always welcome, it has been a pleaseure assisting you with your repairs.
Regards, Mac Genie Computers
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Amazing service from Mac Genie
Amazing service from Mac Genie fixing my daughter’s two week old laptop screen! Good communication and delivered exactly what was suggested, as well as explaining what he was doing! Hopefully my daughter learns her lesson and I don’t need to use again, but wouldn’t hesitate if I needed to!
January 14, 2025
Unprompted review
Reply from Mac Genie Computers
Dear Alan, Thank yo uso much for the kind words and supporting local business, we are glad to have assisted you with your repair and appreciate your custom.
Regards, Mac Genie Computers
I pad repair
A very professional job by Theo - really happy with the repair, we will definitely return and highly recommend this small business. Thank you
January 10, 2025
Unprompted review
Reply from Mac Genie Computers
Dear Mrs B, Thank you for supporting local business and using our services, we appreciate your feedback and feel free to visit any time you need our help.
Regards, Mac Genie Computers
Brilliant Service
Brilliant service, Theo who leads the business is first rate. I upgraded my iMac. Really clear explanation of what was possible, clear and fair pricing and same day service! Brilliant...
January 7, 2025
Unprompted review
Reply from Mac Genie Computers
Dear Jason, thank you so much for taking the time to leave us a comment, we appreciate your business and are here to help if you need our services in future.
Regards. Mac Genie Computers
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