Macks Solicitors  Reviews 

1,089
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional, approachable, and helpful staff who guide clients smoothly through complex property sales and personal legal matters. Consumers emphasize the exceptional support received, noting that representatives always go above and beyond to ensure everything is handled efficiently. People also value clear explanations and reassuring guidance that make stressful milestones much easier to manage. Some reviewers were not happy with the communication, mentioning unanswered messages and difficulties reaching staff members during urgent situations.

What people talk about most

Staff

People report positive experiences with staff, highlighting their extensive knowledge, efficiency, and... See more

Service

Users describe positive interactions with service, highlighting professional conveyancing and legal support... See more

Customer service

Clients share positive opinions on customer service, highlighting that communication is professional and... See more

Customer communications

Reviewers highlight mixed experiences regarding customer communications, as some consumers praised staff... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mack’s were really helpful from the start when I enquired about selling my late mums house privately. They kept us well informed with the sale and although the buyers solicitors were not very forthcom... See more

Company replied

Rated 5 out of 5 stars

Our house sale was dealt with by Rebecca Genner who we found to be professional at all times . The process was lengthy and Rebecca did her utmost to keep us updated throughout and replied quickly to a... See more

Company replied

Rated 5 out of 5 stars

Amazing service from both the family team and the reception team. These ladies have been fantastic. The court process has been incredibly hard throughout, but they’ve supported me with so much care... See more

Company replied

Rated 5 out of 5 stars

Mack’s Solicitors were great handling my conveyancing needs, competitive pricing too. A special shout out goes to Sara Khan who dealt with everything from start to finish, making it easy for me.. Than... See more

Company replied


Company details

  1. Personal Injury Attorney
  2. Divorce Lawyer
  3. Employment Attorney
  4. Family Law Attorney
  5. Lawyer
  6. Real Estate Attorney

Information provided by various external sources

Macks is a modern, progressive law firm with traditional values. Our lawyers are amongst the best in their fields and we pride ourselves on the quality of our client care. Since establishment in 1995, Macks Solicitors has built a reputation for providing exceptional legal advice, from a team of experienced lawyers. Having dealt with a wide range of cases over the years, not only in personal injury, but also family law, wills and probate, conveyancing and employment law we are confident that whatever your situation, one of our solicitors will be able to provide you with the advice you need and achieve the best possible outcome for you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(1,089)

56 reviews in the last 12 months

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Rated 5 out of 5 stars

Emotional house sale

Mack’s were really helpful from the start when I enquired about selling my late mums house privately. They kept us well informed with the sale and although the buyers solicitors were not very forthcoming with information they worked hard to get the answers we needed and really pushed for the sale to go through on a date we had set. Thank you to everyone involved in the conveyance team especially Sara.

December 1, 2025
Unprompted review
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Reply from Macks Solicitors

Thank you for leaving Sara and the conveyancing team a review. We are happy they were able to help.

Rated 5 out of 5 stars

Great Service by Paris

Paris was very thorough and profressional.

Divorce is a horrible process but I felt looked after by Mack’s solicitors.

Everything was dealt with in a timely manner and explained in full.

Paris was approachable and easy to talk to in person and over the phone / email. I feel she went above and beyond to ensure I was happy with everything.

Thank you so much,
Sara

November 24, 2025
Unprompted review
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Reply from Macks Solicitors

Thank you for leaving Paris a review. We are happy she was able to support you through the divorce process.

Rated 5 out of 5 stars

Sara was efficient and very…

Sara was efficient and very professional.
I would highly recommend Macks solicitors.

November 18, 2025
Unprompted review
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Reply from Macks Solicitors

Thank you for leaving Sara a review. We are pleased she was able to help.

Rated 5 out of 5 stars

House move

All emails were responded to promptly and professionally. Excellent service.

November 14, 2025
Unprompted review
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Reply from Macks Solicitors

Thank you for leaving our team a review. We are happy they could help with your move. Congratulations on your new home.

Rated 2 out of 5 stars

They don’t respond

Needed urgent employment law advice from a notice of redundancy that came on a Friday. We had to make a decision by Tuesday so there was a real urgency.
I sent a callback request on Mack’s online form on Saturday and while I didn’t expect a response at the weekend I didn’t even get a “we have received your email” message so I kept checking just in case. I have never received a response to that online form.
Monday morning I saw on the website that the offices open at 8 so I rang the number given. I went into an auto answering service and then cut off twice.
Once I could get away from my desk I called the 01642 number and was put through to the employment solicitors office. I explained the urgency to the lady that answered and the background to my issue. I also explained that I was willing to pay any amount for advice as I didn’t want to make a decision without the security that I was being treated fairly and that my options were valid. The lady told me she would pass my details to the solicitor to get back in touch asap and that was the end. I’ve never had any contact back and I ended up using Just Answer for £15 in desperation Monday night.
Very disappointing for a local company with a supposedly great reputation.

November 9, 2025
Unprompted review
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Reply from Macks Solicitors

Thank you for your feedback. This is not the level of service we are usually known for. If you have further details in relation to this, please contact us directly so that we can review the matter thoroughly.

If you could please email info@macks.co.uk with further information relating to your experience then we will look into the matter.

Rated 5 out of 5 stars

Conveyancing for house sale

Having used Mack's previously for other work i contacted them to sell my home i have to say as usual they made my life so much easier and dealt with everything promptly and kept me updated every step of the way.

Sara Khan and the team kept everything moving forward smoothly.Rebecca and Lindsay have also been a great help too.Keep up the great work.
Completion day arrived and went without a problem and done by 12:00.

Great company and lovely people also value for money ,i will be using them again for my next house purchase.

10/10 Macks get it done on every level.

Thank's for everything

Andrew

October 29, 2025
Unprompted review
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Reply from Macks Solicitors

Thank you for leaving our conveyancing team a review. We are happy they were able to assist you with your house sale.

Rated 5 out of 5 stars

Excellent and professional service

Excellent and professional service. Translated a key document into easily digestible and understood language.

October 30, 2025
Unprompted review
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Reply from Macks Solicitors

Thank you for leaving us a review, we are happy we were able to help

Rated 5 out of 5 stars

Upholding an agreement of a Deed of Separation

I was informed every step of the way of next steps in a complex process and was always confident of the outcome due to the professionalism of Paige Waters and her explanation of the process

October 20, 2025
Unprompted review
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Reply from Macks Solicitors

Thank you for leaving Paige a review, we are happy she was able to help.

Rated 5 out of 5 stars

5 stars for Sara at Mack’s solicitors!

Me and my partner had an excellent experience working with Sara at Mack’s Solicitors. She was incredibly efficient, professional, and thorough throughout the entire process. Sara communicated clearly, kept me updated at every stage, and handled everything with real care and attention to detail. It made what could have been a stressful experience feel smooth and straightforward.

I’m genuinely grateful for her hard work and would highly recommend Sara and Mack’s Solicitors to anyone looking for reliable and professional legal support.

October 21, 2025
Unprompted review
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Reply from Macks Solicitors

Thank you for leaving Sara a review and recommendation. We are happy she was able to help.

Rated 5 out of 5 stars

Very happy to have completed my…

Very happy to have completed my remortgage and transfer of equity today. Macks and in particular Rebecca Genner have been excellent in the handling of everything with clear instruction and communication throughout the whole process. I felt very reassured that everything was being checked and dealt with efficiently. Very happy with the overall service!

October 17, 2025
Unprompted review
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Reply from Macks Solicitors

Thank you for leaving Rebecca and the team a review. We are pleased we were able to help with your remortgage and transfer of equity.

Rated 5 out of 5 stars

They were very efficient

They were very efficient. Everything I needed doing was done quickly and it didn’t cost as much as I thought it would .

October 7, 2025
Unprompted review
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Reply from Macks Solicitors

Thank you for leaving us a review. We are happy that we could help!

Rated 5 out of 5 stars

Execution Of Will

We'd just like to acknowledge the professional help, assistance and guidance that Jessica (Macks Solicitors) provided to ourselves, when dealing with the execution of our friends will. The service provided was clear and concise.
A very nice young lady. Thank you

May 2, 2025
Unprompted review
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Reply from Macks Solicitors

Thank you for leaving Jessica a review. We are pleased she was able to help.

Rated 5 out of 5 stars

Fast and efficient

I used Macks solicitors for conveyancing ,

Sara was always on hand and made the experience pain free

I would highly recommend Sara and her team for conveyancing.

October 3, 2025
Unprompted review
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Reply from Macks Solicitors

Thank you for leaving Sara a review. We are happy she was able to make the experience pain free.

Rated 5 out of 5 stars

Chloe is truly a fantastic solicitor…

Chloe is truly a fantastic solicitor and I would definitely recommend her to anyone. Extremely knowledgeable and fast at sorting any challenges I put her way. Gave me great advice and explained every option I had. Deserves more than 5 stars!

October 1, 2025
Unprompted review
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Reply from Macks Solicitors

Thank you for leaving Chloe a review, we are please she was able to help.

Rated 5 out of 5 stars

Excellent service from an excellent…

Excellent service from an excellent company
I used this company to sort a family matter (divorce ) very knowledgeable about the law and very efficient
Thankyou to C newsome

September 25, 2025
Unprompted review
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Reply from Macks Solicitors

Thank you for leaving Chloe a review. We are pleased she was able to help with your divorce.

Rated 5 out of 5 stars

Highly recommended

Fantastic service , always connected throughout the sale, transaction was smooth , Sara khan highly recommended for the services provided

September 18, 2025
Unprompted review
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Reply from Macks Solicitors

Thank you for leaving Sara a review. We are happy your sale was smooth.

Rated 5 out of 5 stars

Highly recommended

Couldn’t have wished for a better experience, Sara went above and beyond! Would definitely recommend

September 12, 2025
Unprompted review
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Reply from Macks Solicitors

Thank you for the recommendation and review. We are happy Sara was able to help.

Rated 5 out of 5 stars

Sara Khan at Macks solicitors was 100%…

Sara Khan at Macks solicitors was 100% professional in the way she handled the sale of our house and the purchase of our new home.
Her personality was quite calming in what can be a stressful time during moving house.
We would recommend her to anyone considering relocating.

August 8, 2025
Unprompted review
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Reply from Macks Solicitors

Thank you for leaving Sara Khan a review. Congratulations on your new home!

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