Macks Solicitors  Reviews 

1,089
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional, approachable, and helpful staff who guide clients smoothly through complex property sales and personal legal matters. Consumers emphasize the exceptional support received, noting that representatives always go above and beyond to ensure everything is handled efficiently. People also value clear explanations and reassuring guidance that make stressful milestones much easier to manage. Some reviewers were not happy with the communication, mentioning unanswered messages and difficulties reaching staff members during urgent situations.

What people talk about most

Staff

People report positive experiences with staff, highlighting their extensive knowledge, efficiency, and... See more

Service

Users describe positive interactions with service, highlighting professional conveyancing and legal support... See more

Customer service

Clients share positive opinions on customer service, highlighting that communication is professional and... See more

Customer communications

Reviewers highlight mixed experiences regarding customer communications, as some consumers praised staff... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mack’s were really helpful from the start when I enquired about selling my late mums house privately. They kept us well informed with the sale and although the buyers solicitors were not very forthcom... See more

Company replied

Rated 5 out of 5 stars

Our house sale was dealt with by Rebecca Genner who we found to be professional at all times . The process was lengthy and Rebecca did her utmost to keep us updated throughout and replied quickly to a... See more

Company replied

Rated 5 out of 5 stars

Amazing service from both the family team and the reception team. These ladies have been fantastic. The court process has been incredibly hard throughout, but they’ve supported me with so much care... See more

Company replied

Rated 5 out of 5 stars

Mack’s Solicitors were great handling my conveyancing needs, competitive pricing too. A special shout out goes to Sara Khan who dealt with everything from start to finish, making it easy for me.. Than... See more

Company replied


Company details

  1. Personal Injury Attorney
  2. Divorce Lawyer
  3. Employment Attorney
  4. Family Law Attorney
  5. Lawyer
  6. Real Estate Attorney

Information provided by various external sources

Macks is a modern, progressive law firm with traditional values. Our lawyers are amongst the best in their fields and we pride ourselves on the quality of our client care. Since establishment in 1995, Macks Solicitors has built a reputation for providing exceptional legal advice, from a team of experienced lawyers. Having dealt with a wide range of cases over the years, not only in personal injury, but also family law, wills and probate, conveyancing and employment law we are confident that whatever your situation, one of our solicitors will be able to provide you with the advice you need and achieve the best possible outcome for you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(1,089)

56 reviews in the last 12 months

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Rated 5 out of 5 stars

Very helpful with me throughout the…

Very helpful with me throughout the tough year for myself! Got a great outcome at the end and couldn’t have been happier with how things went for me! Highly recommend!

August 6, 2024
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Reply from Macks Solicitors

We are pleased you are happy with the outcome and that our team were able to help. Thank you for leaving our team a review.

Rated 5 out of 5 stars

Macks Solicitors was Excellent

The Communication with Macks Solicitors especially with Rebecca Genner was excellent. I could always contact her for help and assistance. Brilliant service .
Thank you

July 31, 2024
Unprompted review
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Reply from Macks Solicitors

Thank you for leaving Rebecca and the team a review. We are happy we could help.

Rated 5 out of 5 stars

Chloe Newsome dad been dealing with my…

Chloe Newsome dad been dealing with my family court cases and my divorce proceedings. She was a pleasure to work with and is very realistic in her advice.

I was suspicious of solicitors in the lead up to my cases but Chloe went above and beyond what I could have expected, offering impartial advice and encouraging alternative ways for me to move forward.

Can’t thank her enough.

July 12, 2024
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Reply from Macks Solicitors

We are please Chloe was able to help. Thank you for leaving Chloe a review.

Rated 5 out of 5 stars

Josie was great

Josie was really professional / knowledgeable and most importantly patient with me while using the service- supporting and guiding me throughout the process with a none judgemental approach.
Very Much appreciated.

July 10, 2024
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Reply from Macks Solicitors

Thank you for taking the time to leave Josie a review. We are happy she could help.

Rated 5 out of 5 stars

Danielle Smith, thank you

Thank you so very much for all your help and efforts handling our sale Danielle Smith, you were so helpful and efficient! “I would like to take this opportunity to thank you for acting on our behalf and making what was a very difficult time a lot easier.” you are a godsend to Macks and anyone who has the pleasure of dealing with you. Excellent 5* service.
Thank you Mr and Mrs Livesey

July 5, 2024
Unprompted review
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Reply from Macks Solicitors

Thank you for leaving Danielle a review. We are pleased Danielle was able to help you both.

Rated 5 out of 5 stars

Good Professional Service

Macks helped me, through the most difficult time in my life. The Team (especially Rosemary), was so supportive and understanding, and her knowledge and experience was invaluable to assist me in my case.
Not the cheapest, but you get what you pay for!
Thanks again to all Macks team for your help and assistance. 5* Service.

June 24, 2024
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Reply from Macks Solicitors

We are pleased Rosemary and the team were able to help you. Thank you for taking the time to leave our team a review.

Rated 5 out of 5 stars

Chloe Newcombe

I cannot express my gratitude to Mack’s. Having been through a very painful and long divorce Chloe was just wonderful. She was extremely patient, understanding, professional , extremely supportive and was spot on with everything. She guided me through every step explaining to me with advice and knowledge that is second to none. I felt
The whole of Mack’s were absolutely outstanding from accounts to secretaries but most of all Chloe who I couldn’t recommend enough.

May 31, 2024
Unprompted review
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Reply from Macks Solicitors

Thank you for taking the time to leave Chloe and our team a review. We are happy we were able to help.

Rated 5 out of 5 stars

Exceptional

Our firm has consistently provided me with exceptional legal services in both family and conveyancing matters. I am highly satisfied with the quality of service I have received throughout my tenure as a client.

June 6, 2024
Unprompted review
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Reply from Macks Solicitors

Thank you for taking the time to leave our team a review.

Rated 5 out of 5 stars

Respectful, professional and personable

I was treated with utmost respect and in a most professional, yet personable, manner. Amy's explanations were clear and accessible to a lay person. In-depth knowledge and understanding around the focus of our meeting gave me the confidence to complete the process. I would certainly deal with Mack's again.

April 30, 2024
Unprompted review
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Reply from Macks Solicitors

We are pleased you found our team respectful, professional and personable. Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

Friendly Service

Amy Sadler was very friendly and efficient. Everything was clearly explained.

May 1, 2024
Unprompted review
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Reply from Macks Solicitors

We are pleased Amy was able to help. Thank you for the review.

Rated 5 out of 5 stars

Josie was very supportive and helpful…

Josie was very supportive and helpful from beginning to end of this entire clean break divorce case. Well done and keep up the good work.

May 13, 2024
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Reply from Macks Solicitors

Thank you for the review. We are pleased Josie could help.

Rated 5 out of 5 stars

My brother and I instructed Sam Pratt…

My brother and I instructed Sam Pratt to request probate for my Father's estate and this was dealt with quickly and we couldn't of asked for a better service and would recommend Mack's and will consider using them again in the future.

May 15, 2024
Unprompted review
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Reply from Macks Solicitors

Thank you for the recommendation. We are pleased Sam and the team were able to help.

Rated 5 out of 5 stars

The communication was very great and…

The communication was very great and made me feel confident that the job was being done in a good way and my divorce was handled in a professional manner

May 2, 2024
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Reply from Macks Solicitors

We are happy our team were able to help. Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

I would definitely recommend Mack’s…

I would definitely recommend Mack’s solicitors a fantastic legal team frank and his secretary Jayne were first class always there to help if needed very helpful friendly and professional thanks again

May 11, 2024
Unprompted review
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Reply from Macks Solicitors

Thank you for leaving our team a review. We are pleased Frank and Jayne were able to help.

Rated 5 out of 5 stars

Very good service

Very good service. Always helpful and kept me updated and included.

April 8, 2024
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Reply from Macks Solicitors

Thank you for leaving our team a review. We are pleased you found them helpful.

Rated 5 out of 5 stars

I used Macks to put together an estate

I used Macks to put together an estate. It was a complex situation but at all times Macks were professional, efficient snd helpful. Highly recommended.

April 23, 2024
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Reply from Macks Solicitors

We are happy our team were helpful. Thank you for the review and recommendation!

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