Macquarie Reviews 

I generally really like Macquarie's setup. Pls add garmin pay function to your bankcards, so frustrating not being able to pay for things through my main bank accounts. I want to close my other bank accounts, but cant.

Terribe customer service. No one know anything and no one wants to assist in time. It once used to be good. Now it is only as good as any other lender/bank.

Days will pass by and you wont hear back. I really wonder what happens to the emails you write to them.

Macquarie used to be so good.
Now it's just an equally inefficient copy of the four big banks.
Service is terrible. Human contact has gone.
No different from the CBA. Once a great bank, now Macquarie has deteriorated so badly.

Terrible customer service. it is impossible to speak to someone and their "chat" function is very slow.

Wanting to ask a couple of questions about my mortgage. Have been waiting over an hour for them to answer my call. They want me to use AI - this is so they save money on employing real people and a perfect indicator of there care for me the customer. Terrible service. They also have no branches so it's wait or nothing. I could not recommend them.

I recently decided to move all my banking to a new provider, and on paper, Macquarie Bank (MQ) looked perfect. I was ready to bring everything across, personal banking, credit card, mortgage, and business banking, in total, around $5–6 million worth of banking.
But trying to actually get started was another story.
From the outset, I hit automated wall after automated wall. There was no way to speak to a real person, and every product required its own separate, unlinked application. Still, I pushed through: I opened a personal account (fairly easy) and began a mortgage application.
Then came the business banking, which oddly didn’t let you apply. Instead, you had to submit an “enquiry” using a strict set of dropdown boxes. I selected the closest options to my situation and sent it off.
Seconds later, an automated reply came back: MQ “does not support your industry.”
My industry? Construction.
My request? A basic business transaction account, nothing industry-specific and no lending involved.
That one automated rejection made it clear I wouldn’t be able to move forward with MQ at all. Since I needed a complete banking solution, it was a deal breaker.
What’s frustrating is that the whole thing could have been resolved with a five-minute conversation at the very beginning. Instead, I wasted time working through a system designed more to filter customers out than to understand what they need.
In the end, my experience felt less like MQ was assessing whether I was a good fit, and more like if you don’t tick every box in their automated flow, you’re simply not welcome. It’s a shame — I would have valued even one real conversation with an actual person before reaching that point.

I’ve been a huge advocate of MQ but after my last experience and with my daughter about a transaction dispute, I could not in good conscience ever recommend MQ to anyone. The stress they put is through with the poor service, misleading information and lack of attention to detail and just ignoring our complaints. It’s been hell to deal with them.

My wife and I are currently in the process of purchasing a new residential property, and unfortunately the sellers are using Macquarie Bank for their settlement. Despite a lengthy seven-week settlement period, Macquarie have still failed to complete their requirements by the agreed settlement date.

We are now three days post the scheduled settlement date, and Macquarie has still not finalised their part of the process.

The level of incompetence and inefficiency we’ve encountered is staggering. It is astonishing that a major financial institution can perform so poorly at such a critical stage of a property transaction.

Their ongoing delays are now costing my wife and I many hundreds of dollars in amending and rebooking furniture-removal services.

One only needs to read through the reviews of Macquarie Bank to fully understand how bad this bank really is.

I cannot fathom how they are still able to trade and hold an Australian Financial Services Licence. Their levels of professionalism and customer service are non existent.

Deal with them at your own peril.

I normally don't drop comments about companies but I have been so disappointed managing my account from abroad.

It wasn't a great experience.

Wish I was treated the same I'm on #Apex# #point##llc#. No issues.

As per others: I set up a new account & the moment I tried to any basic funds transfer they locked my account.
I then had to go through the drama & illegal questioning to justify a simple bank transfer which were then cancelled - defeating the purpose of having funds with them. I am in the process of trying to get my money out, but again they have placed delays on my withdrawal of funds. This organisation should have their banking licence revoked - they are a criminal / scam operation.

I agree with the other reviews, this is the worst service I have ever received from a bank, you stopped my card die to fraud, and whilst I am very happy that you did pick up the fraud, ifs been over 2 weeks, I’ve spoken to numerous people and absolutely no one can order me a replacement card, I’ve left 20 messages in the chat and still no card, and now for some unknown reason, you have stoped my other card as well, with no email, no explanation, and still no service, can someone please call me and assist

This bank is the WORST. I tried using my atm card for the first time and it caused the machine to shut down and not dispense my money. I was making a $2000 for an overseas holiday. I contacted the bank immediately and lodged a dispute as required the money for my holiday. After no updates from the bank my 2 week holiday is over and I’ve returned back to the country and called the bank to make a complaint about it this. Now 16 days later I finally get an email that says they’ve just lodged a chargeback with the ATM and it’s going to take another 30 - 45 days to get my money back. This is absolutely pathetic. ATM machines balance themselves at the end of the day. This money should have been returned to my account within 24hrs. I would never recommend this bank to anyone. As soon as I get my money back I will be closing this account.

1 star is being very generous with Macquarie bank they deserve 0 stars!!! They are the worse bank i have ever dealt with. We have our home loan with them and they have the worse customer support ive ever experienced. Ive made multiple complaints with not 1 word back, I've spent many hours trying to talk to someone about our home loan and had 0 luck talking to anyone, they refuse to work with us and refuse to discuss their interest rates, their rates are higher than allot of other banks out there and the 1 person we were finally able to speak to told us they dont have anyone/department we can talk to about our home loan! Are you friggin kidding me how do you not have a department that deals with ‘their’ own home loans! What a load of trash! DO NOT go with them for home loans you will be ripped off and treated like trash with 0 support!!

Beyond appalling. Script monkeys repeating stupidities, poorly designed products and randomly freezing people out of their accounts by unaccountable little men in black. CEO does not care and is oblivious. They did not get such a consistently bad rating by accident

Took out a home loan product & after fixed rate expired I received an email to contact Macquarie regarding urgent matters. Of course they would not specify in the email what the request was in relation to. I attempted to call, NO PHONE NUMBER! I went to their chat as requested. No response. I tried again and still no response. Received another email to contact them about the same matter. Their chat room had a wait time of 41 minutes!! For a bank that is cost cutting to remove phone consultants yet don’t even have enough people online is extreme greed and a complete disregard for loyal customers. As a person who works full time, sitting online for 41 minutes waiting for someone only to reply an hour later at a time that is NOT convenient for me because hello, I’m at work! What kind of rubbish is this. Would never recommend Macquarie bank to anyone

unbelievable rotten service. i spent yesterday morning trying to sort out a simple transfer transaction between my account and another bank account in my name. Because macquarie bank had not seen this account before they blocked the transfer for 24hours. Security!!!! But, would you believe that this morning my account was shut off. The money has not been transfered to my account at the other bank. IS THIS BECAUSE THEY KNOW THAT MY INTENDION IS TO ABANDON MACQUARIE AND CLOSE ALL ACCOUNTS??
Cheers,
dave 10/10/2025 (this is my 2nd day of trying to resolve this issue.

Most useless online bank you could hope for. Complaints department are next to usual and the customer service team as equally as bad (that’s if you understand them)

Absolute garbage. Dad set-up a JTWROS account. I have been trying to get his name off the account for 8 years but they stall and run me in circles.

Try to call in and you’re calling the Philippines with people who have no idea how to help you. Need a supervisor? You’re waiting for at least a half hour.

I have only used Macquarie for retail banking, but I am pleased with their service. The bank app is good and they have their own authenticator app which works well. The interest rates are pretty good and they also pay interest on the transaction account not only the savings account (it is lower though). I would recommend them.

Unfortunately I didn't choose Macquarie. My former employer was purchased by them and some of my accounts went to Macquerie Funds. I called them to liquidate my account on 8/5/25. He went through everything with me and put me on hold to process the liquidation. I provided my address and he told me I would receive my check within 7-10 business days. I gave them a few extra business days and on the 15th business day I called them again. They never closed the account and liquidated the funds. I'm beginning to think this is a scam investment company. They now promise me I will receive my check in 7-10 business days, but I'm not so sure. If it doesn't come by the 2nd week of September, I will report them to the SEC.