Macquarie Reviews 

Terrible customer service, as an existing customer I've applied for a new service and never got a response. You call to follow up on 'what happened' and then they copy and paste a response that does not answer the query like AI robot chatbot. They do not seem to treat you as a customer but just as a number. Disappointing luckily we have many options out there for banking, time to move on.

Verification process is from 1995.
I called to sort it out and in the 23m on hold I opened a fully verified NAB business account and savings maximiser. When I got through the service agent was a shocker. (Rude and unhelpful). Clearly Macquarie is making too much money to care, or maybe not if they can't build a simple verification API.

Absolutely the worst banking service one can imagine

Online superannuation account information hasn't been updated for over a week.

Abysmal customer service, no ability to access own funds, they treat customers so poorly if you can actually get on to a real person... good luck with that. Constant lockouts on own account so accessing your own money becomes impossible with no one to call to resolve it. They take advantage, stay away.

I recently opened a CMA. I called up today to get some details and check some of the information they had on file. I did have to wait qutie a while on hold (perhaps half an hour) but after this the service was friendly, efficient and all four of my queries were sorted out well (and one was a little complex at least). Useful product and positive initial impressions of cusomter service.

After fixed loans ended I was put on a non competitive variable intrest rate.
Trying to deal with Their
Customer lack of service
Going around in circles
These Flops are worse than robots. I have given up and are going elsewhere .
So angry and disappointed
No customer loyalty

Business owners AVOID.

Possibly the worst experience I have had with waiting on hold for hours and the drip feeding of information required to open an account has been insane.

The lack of awareness of their team and constant requests with a new request every time.

If your business is a company with a trust set up - please don't waste your time and avoid this. It has been 2 months of back and forth and after what I thought was finally enough, they said the application had expired and I had to start the application again and after doing so I now have to do all the verification and certification of documents again because apparently, they don't have any documents from the previous application.

If I could give zero stars I would.
No Branches = no service as soon as something goes wrong.
I had all loans and accounts with Macquarie and have canceled all but 1 and this account they will not let me close.
Avoid at all costs

I opened my account in March 2024. I've had about six transactions in that time. Can't be sure because Macquarie Bank staff have locked my account for the third time so can't access my account to check. I called their help line on numerous occassions to find out why. I'm on hold for over half an hour before I get to speak to anyone. Every time I call there is a half hour wait for a person to speak to me. And then the staff are evasive and won't answer my queries. They will not tell me why they have locked my account, ie what transaction is a problem or the reason why their staff view it as a problem.
Lodging a complaint with the bank's complaints department wasn't worth the time and effort. Their response is to send me a withdrawal form to remove my funds from my account.
The worst bank in Australia. I hope they go broke.

No support, im unable to pay my tax because your website doenst give the option, Its my money furious

Smsf if u dont rely im going someplace else, i know u dont care, me either

They will lie on the phone and then make you do all the work to fix the mistake. Do not use them

Last January I suffered a brain fade. I overrode several warnings and transferred, online, a large sum from my MacBank account to a "surefire investment" called AU Venture. I soon had second thoughts and called the bank, asking them to please reverse my transaction. They responded helpfully but warned me it might not be possible at all, or at least could take several weeks.
Well, it did take a while - more than three months, in fact - but last week I received a phone call from a very pleasant MacBank rep. to tell me the very best of news.
So herewith my heartfelt thanks to Macquarie Bank for their faultless service.

Shockingly hopeless in every respect. Cant even manage simple finance processes. The other reviews say it all. Absolutely disgraceful conduct generally and virtually non-existent customer service. My advice is: Just dont. There are much better banks around, Macquarie is about as bad as it gets. I could go on but if you read all of the other reviews the quality of Macquarie will become evident. Mostly they ring true with my experience - except the one scammer clearly got paid to give 5 stars (hilarious really).

Your bank wants to go cashless.

What is the procedure for when I fill my car with petrol and, when paying, discover your bank server is down and not processing my credit card?

How do you recommend I pay the service station?

Type of business like operating like that should not be existing any lnger they have red tapes everywhere and not a customer service to assist.
We have found that they provide us with the wrong documents to sign which was approved but we had to repeat again. they provide no urgency to the matter we needed after they delayed out project and they simply don’t care. They hiding behind a broker and blame everyone else but their operation. on the phone for 2 hours to get to a department to chat with no solution.
It seems the reviews are clearly show the type of customer satisfaction

Breathtaking bad service levelsI’ve had 3 accounts with Macquarie and it’s hard to summarise just how bad their service is, there are so many failure points I could write a lengthy essay. The online log in works fine but try and do anything more complicated than that and you get trapped in a vicious cycle of poor service, incompetence, inefficiency and total lack of care with their average customer service. Don’t give your money to these guys, there are other more ethical banks who give the sane interest rates and 1000% better service. Try a community bank instead,

froze my accounts whilst i am overseas. 2x expensive international calls later to their customer support team resulted in promises they never actioned. number now doesn't even work. multiple weeks now with no access to funds.

at this point it basically looks like macquarie is a scam. wish i didn't have a mortgage with them!

Another example of overseas companies buying up British infrastructure assets and running them into the ground with dreadful customer service that you're unable to access or get through to. Kcom in Hull used to be a great telephone company now it's extremely bad due to mismanagement. Hopefully the competitors will come into the area and Kcom market share will vanish.

I opened an account with Macquarie Bank around the beginning of February. I wanted to invest in Cryptocurrency and the website said they were Crypto friendly.
I did about 20 or so transactions without any problems. Bought over $150k over a few weeks. THEN for no reason whatsoever as I had no outstanding transactions and all previous transactions had been successfully completed my account was frozen. No phone call, no message. No email. I had to call them, and I am currently in Thailand. Well to cut a very long story short, after arguing and waiting on hold for over 2 hours last Friday they said my account would be closed and I had to fill in a form to get the money transferred to another Bank. I was promised the form would be emailed to me immediately by Aaron, supposedly a manager there. No email, so Monday I call, get the form emailed and send it straight back. Tuesday they send me an email saying they have received it and will process it immediately. Friday I receive an email asking for photo id. Sorry they say, we’ve been busy! Meanwhile I have no access to my money. What am I supposed to live on? Why didn’t they ask me for ID when they asked for the form? Oh they are two different departments and maybe one department didn’t know it was needed. Well after over an hour on the phone again today I spoke with Ann who was very kind, courteous and considerate. But NO managers had the balls to talk to me personally, Ann said they were all in Meetings, but she would get a Senior person to contact me urgently. Yeah right! Still no phone call. Still no money. All because the powers that be THINK I MIGHT lose MY money. Not theirs, MINE. I thought Australia was supposed to give a battler a go, but it appears that the high flyers on big salaries in Macquarie Bank don’t give a rats about a 71 year old pensioner. I DARED THEM to get a SENIOR MANAGER to call, but guess what? They’re all in a meeting!
Stay away from the Macquarie Mongrels!