Adobe Reviews 7,068

After 40-plus years of using Adobe software, Adobe is no longer willing to help. No support for the software is understandable; support is not what I expect for using the 5.5 version of the whole collection. All I needed was to be able to access the software. My hard drive was corrupted and needed reformatting, so I could not deactivate it; all I needed was Adobe to deactivate one of the 2 restrictions so I could load it onto my new PC. Customer Service: Not interested, so thanks to Adobe, I am forced to use an alternative, Affinity, originally Serif. It was designed to open PSD files, so I am not impressed with Adobe's attitude. 5.5 does everything I needed to achieve, so it lost a customer.

Incorrect charge, product canceled, no email notification, and support doesn't answer or respond. Terrible service.

I signed up for a free trial via the website. I learned I didn’t need it and I cancelled it that same day.
Two payments later I realize I am still being billed for a service I thought I cancelled. I chatted on line was offered 2 months free but then I have to pay until the year is up. So I called. Same line $99. To cancel!
They said I only cancelled one subscription, that I still have another subscription I’m paying for. Very deceptive practices and not really willing to make it right.

An Adobe subscription is a colossal ripoff. The customer service is confusing and poor, and they make it difficult to cancel. When you finally do cancel, you get charged an exorbitant early cancellation fee. Stay far away.

Adobe Reader has renamed itself Adobe Acrobat, but is in truth a crippled version of Acrobat with Windows / Office polluted with options to try and scam users into paying for the product. E.g. in Word "Save as Adobe PDF" which only allows one export every 60 days. I have to tell my users to ignore that and use Export to PDF instead. This has made Adobe Reader completely unusable, so we now have to uninstall from 40 clients.

I just spent hours with Adobe support after my university changed email domains from uncc.edu to charlotte.edu.

Apparently, if your Adobe cloud files are tied to the old institutional account, Adobe’s solution is: manually download every file one at a time.

Not batches.
Not folders.
Not “Download All.”
One file at a time.

For each file:

Select file
Click download
Re-select destination folder manually because the system does not remember the previous download location
Repeat hundreds of times

This is not a cloud workflow. This is digital punishment.

I spoke with multiple support representatives and eventually a specialist who confirmed this is simply how the system works.

I genuinely cannot understand how a company the size of Adobe built a “cloud” platform without basic mass export functionality. Google Drive has this. Dropbox has this. OneDrive has this. Even small storage platforms understand that users need ownership and portability of their own files.

The most frustrating part is that this situation was triggered by a university email migration, something incredibly common in academic environments. Adobe appears completely unprepared for institutional identity changes despite aggressively marketing Creative Cloud to universities and students.

At this point I no longer trust Adobe Cloud for long-term storage. From now on I will be keeping local copies of everything and treating Adobe Cloud as temporary synchronization only.

This is either an astonishing oversight in product design or a deliberate friction point that discourages users from leaving the ecosystem. Either explanation is bad.

Adobe needs:

Bulk download/export support
Folder-level exports
Proper account migration tools for institutional email changes
Persistent download destinations
A real ownership and portability strategy for customer files

Creative professionals should not have to fight their own software just to retrieve their own work.

HORRIBLE HORRIFIC HORRIFYING I have been charged for a year for something I instantly cancelled. I have attempted to contact support the phone number hangs up on you ALL OF THE NUMBERS. They have changed me $12.99 and an additional $9.99 each month I have blocked the company and they use additional company names to continue to charge my card. I feel like a prisoner to this ongoing situation for a subscription that I don’t use and DO NOT AND DID NOT WANT.

Generally I like their products, but beware of the fees in the fine print. Make sure you read the fine print when they make you a "special offer". They are usually trying to sneak something past you. For me it's a $314.96 early cancellation fee.

Adobe software seems very heavy. Many tigers appear after the update.

the software often lags. customer support is slow.

I just used it for a document. forgot that my trial has ended and keep paying for a standard plan for almost 16 months. The irony is that I still have to pay an exit fee double to my monthly subscription just for cancellation. not only that the whole cancellation process is so complicated that I have to use chatgpt just to get the link

If I could give negative stars I would. Bunch of malware AI BS that bloats your pc up with useless thing you'll never use.

Horrible customer service and an even terrible cancellation fee rule. I had to jump so many hoops to get answers, and asked this guy to explain some things to me in simple terms and he just answered the same exact way or just sent the whole policy to the chat. I had to ask so many times to get a clear answer and there were a few times where he just kept copying and pasting his original text, and when I asked it in my understanding, he copied and pasted his past text again??!! I don't recommend adobe to anyone now, used to be great but now they make you jump so many hoops its crazy, I hope they change.

I cannot express enough how much I hate Adobe. I had an yearly subscription that was until a week ago. Now I want to cancel it and it says I need to pay a €133 early cancellation fee!?!!??! WHAT A JOKE.

THE WORST COMPANY IN HISTORY!!!!!!!!!!!!!

Its impossibloe to cancle or downgrade plan. Thiefs!!!!!!!!!!!!!!!

Ladies and gentlemen, please be careful when buying Adobe products. I purchased a very basic membership, then canceled it, and they charged me again, claiming my Pro account was still active. The email they sent was the same, but it said my basic membership was canceled, not my Pro account. They are scamming people, please be careful.

I decided to sign up for a free trial with Adobe just so I can sign one paper from my escrow and once I realize that the owner of the document had it locked and I couldn’t make any changes, I canceled the subscription. A week later I’m getting charged $19.99 even though I cancelled. After going through 1 million prompts on the phone to get to an actual service representative, he explained that I signed up for two different subscriptions, even though I only signed up one time, I call BS. I believe the wording is definitely making you sign up for one thing when you’re actually signing up for something else. If I only signed up one time, why do I need to cancel two different times. I gave the review two stars only because the customer service was very polite and rectified the situation and issued a refund. I would never sign up for them again.

Terrible value. Ive used Substance Painter 2019 for six years and the day Adobe bought it was a very sad day.

Used to be great, but when cc hit their full focus went to getting more money out of people, and their engineer/designers constantly change things just to act like something is new… Creative Cloud drains your network resources and hog local systems resources, updates WAY too often, and always breaks something with every update. Then if you ever complain they say they fixed it with the latest update (but broke something else). So they put the blame back on you to get you chasing your tail. Total failure of customer focus. They will die of natural causes shortly, but the high price keeps them going for the short term while better systems are being created.