Maersk Group Reviews 

Booo, Maersk never showed up, my handymen waited there all day, as instructed by Lowe's Delivery. Lowe's called saying driver could not make delivery n needs to reschedule, I asked why not, they said, they can't find house, no such address. I called back and said, check address asked that they go back and make the delivery I paid for. They said, can not return because the Maersk driver said: No one was home, I said we have been waiting with door open all day, so that is not true, last excuse Maersk gave for not wanting to go make my delivery was, he can not find on map. What? This was just a set of excuses from a lazy Maersk Delivery person. Now I have to pay my workmen regardless, for their time. Maersk is really terrible and make excuses and tell stories. Lowe's should get another service.

After weeks of no notification our order was finally delivered. However nobody bothered to knock on the door or anything. They left my pallet outside where it was starting to rain. There were people home when the delivery was made. They chose not to go to the door. Terrible service.

This delivery company is the delivery team that delivers Lowes. Products to install. The delivery team is very unprofessional and rude. When they arrived. They immediately start lying about the parts. They immediately made excuses why they couldn't install all of the items correctly. They lied about that too. The drivers supervisor was rude and very unprofessional. The driver actually ran inside of my home. Very very unprofessional. They did not complete the installation. I would NEVER recommend anyone to use Lowe's delivery service. This is who Lowes trust to be professional. They are horribly disorganized and confused. They are very unprofessional and rudely unethical.

I am not happy with Maersk right now. I know someone who works for them. He got the money he needs to leave the ship he is on and now they will not let him come home. I need him home ASAP. I gave him all the money I had so he can come home. They denied him today he can't come home after paying what they told him he needs to pay. Their reason is they are short on men. I find that hard to believe. I want your 3rd grade engineer Donald Wayne to come home in five days.

I don't understand the point of scheduling a drop off time and not informing me it will be late. 3 hours of my day wasted waiting for a package to show up.

Try to make an Account. Doesnt work. We wrote several Mails about an important request. Never came an answer.

Dog Ship! Unreliable and customer service is slow/inefficient.
Website tracking and scheduling is useless!

I would definitely give this company zero stars if I could. I scheduled a shipment and received a confirmation email with the shipment date and a time window of 9 AM to 12 PM. 12 PM came and went with no shipment. I called and was told they would track the driver and then place on hold for over 15 minutes. I continued to call and about 1 PM got a hold of somebody who told me that 9 AM to 12 PM was not a shipment window they offered (despite the confirmation email) and that my shipment window was 11 AM to 3 PM. Since I planned my day around my package being delivered by 12 PM I asked for a specific, shorter window as to when it would be delivered. After a brief hold she got back on the phone and told me they can confirm that my package will be delivered between “ 2:30 PM and 3:30 PM.”
I set aside my day for the delivery timeframe that I scheduled. Then was told I needed to wait an extra three hours. And then I was told it might be a 3 and a half hours.
There was no communication and the customer service is absolutely terrible. I requested that all of the companies I work with no longer use this company for any type of shipping.

Amazon uses these pricks for oversize pickup. They are dogsh*t. Got two texts and a call at 6am for a scheduled pickup between 3-6pm. Thanks yo these pricks and Amazon's terrible business practices I've stopped using them. If I could leave zero stars I would. I've also reported them federally and locally

Your driver was fantastic. He was very professional and courteous. He helped me move the shed off the driveway to the side yard. He saw I was limping and offered to move it just past the gate.
I appreciate your drivers professionalism and courtesy.
Thank him again for me.

Horrible. Always late with pick up or delivery items..like days even with a scheduled day and time.

Absolute shit service. Would rate zero stars if I could. Order an EMOTO the warehouse had made the shipping label the 29th when it arrived at customs the first was when it was supposed to ship. However for some reason Maersk local delivery office continues to delay pickup it’s currently may 12 and they still keep pushing the pickup date back another day. If you’re counting on prompt delivery using the company don’t find someone else. At this point I don’t even believe they will pick my package up. Mind you it’s a $6,000 bike

Dear Maersk Team,

BL N° 267317970
I am writing to formally complain about the extremely poor handling of my shipment and the lack of support provided by your teams.
Despite multiple follow-ups, no concrete action was taken from customer service side, and I had to personally find and contact the customs agent myself in order to resolve the issue. Without my intervention, this matter could have taken another month to be solved.

Because of this situation, I have suffered significant losses:
Expensive international phone calls costing approximately €250 per day
Considerable loss of time
Operational delays
Repeatedly explaining the same issue to different agents located in different countries, without any effective resolution

I consider the level of service provided by Maersk unacceptable and far below professional standards.
Therefore, I request:

A full review of this case
Compensation for the financial losses incurred
Cancellation/review of demurrage charges related to this delay
Escalation of this complaint to management

I expect a prompt response and a concrete resolution.

Regards

Worst shipping company to deal with. They keep adding unexpected fees and hidden charges. They won’t absorb even a $1 loss - everything is passed on to the customer.

Never had such a terrible experience with a delivery. Waiting 3 weeks for shipment. Yesterday he said attempt failed because he didn’t have the code to the gate. He was seen driving around the parking lot and never stopped. Their main office is close by. They refuse to deliver today. Did not buy from a company that uses them

Absolute garbage shipping company’s website. Tracking info states a phone call appointment was made for delivery that never happened. The website is practically broken. I tried to submit my information and the submit tab doesn’t work. Website doesn’t have a phone number I googled it and spoke with someone that gave me another phone number to call for customer service went through an automated agent that sounds like it was built 10 years ago then got sent to voicemail that was never returned

Drivers be aware! If you value your time. Do yourself a favor and avoid this company. Arrived at 6:20 am door of driver's entrance. Push ring door bell, Some odd sounding lady said put on your safe vest and return @ 7am. Return @ 6:50am Justin said door 29. Justin cut seal i back to door. Justin inform me 8am we will start offloading. 10:30am no movement. Went back to office for understanding. Now 2:15 delivery still not completed. Unacceptable behavior of employees professionalism also consideration of drivers clock. Stay away !

If I could give zero star I would. They brought a refrigerator for delivery and left saying they don’t remove the refrigerator door. They don’t have any shoe cover, they don’t have anything to bring it in and said yes, we may damage your floor- after knowing all I gave a old rug for them to work with so no damage on floor and they said they can’t remove refrigerator door. And here you go NO delivery after I wasted my all day waiting and most of my food went spoiled. Lowe’s should quit this 3rd party otherwise I don’t recommend you purchase anything from
Lowe’s, go Costco or Home Depot!

Would leave 0 stars if possible due to lack of communication and professionalism

Well I have the honor to say that this is the second time I have an extremely expensive items coming from overseas and LA. And im really happy how everything gets to me in great condition and how the workers actually behave themselves. Really professional specially Ramses.