MagicRed Casino Reviews 392

After I withdrawal my money I have never won again any money .They just taking double money of my withdrawal.Thies people are thief’s or very clever scammer.i will never play again and I don’t recommend you to play at this site.

Hassle-free withdrawals with clear instructions and no unnecessary delays.

The withdrawal process was smooth and quick, with my funds arriving faster than expected.

Deposited via link no bonus added contacted chat wanted a screen shot of promotion. I said now you know new customers get a bonus but so glad i only gave them 25 pouns Beware, Scam Stay Away. Why lie and why be an idiot in customer services.
Here is a copy of my chat with their customer services chat.

Magicred
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Where is my bonus I followed the link
Sat, 11:58 PM
Agent profile picture
Customer Support Team
Thank you for reaching out.

Kindly note that this conversation will be recorded for security purposes in accordance with our Privacy Policy.

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We sometime experience a high demand on our chats, kindly leave your query and details here and a member of our team will get back to you as soon as possible.
Thank you for your patience.
My Name
Today
My DOB
**********@gmail.com
Sun, 12:00 AM
S
Sam
Hi there Stephen and welcome to Magicred live chat. My name is Sam and I will be assisting you today.
To be in line with security and verification requirements, can you please confirm the following details:

Full Name
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Your Query

Where is my bonus i followed the links provided. Not a good start :(
Sun, 12:01 AM
S
Sam
Can you kindly provide me with a screenshot or link of this promotion, please?
Thank you for coming to live chat. Since I have not heard from you for over 3 minutes, I will end this chat in 30 seconds. Please click to chat with us again if we can be of further assistance.
Im a new customer was promised a bonus FFS
Sun, 12:11 AM
Agent profile picture
Customer Support Team
Thank you for reaching out.

Kindly note that this conversation will be recorded for security purposes in accordance with our Privacy Policy.

Before we can assist you, we need to be in line with security and verification requirements, please confirm the following details:

Full Name
Date of Birth
Email address

We sometime experience a high demand on our chats, kindly leave your query and details here and a member of our team will get back to you as soon as possible.
Thank you for your patience.
S
Sam
Hi there Stephen and welcome to Magicred live chat. My name is Sam and I will be assisting you today.
To be in line with security and verification requirements, can you please confirm the following details:

Full Name
Date of Birth
Email address
Your Query
Scroll up did that earlier
My Name Again
My DOB Again
*******@gmail.com Again
Sun, 12:13 AM
S
Sam
Can you kindly provide me with a screenshot or link of this promotion, please?

Sun, 12:14 AM
S
Sam
Thanks!
Can you kindly provide me with a screenshot or link of this promotion, please?
Magic Red Casino
*Ad
Safety Index:
Very high
Casino is part of the Aspire Global group of casinos
So far good reputation, online since 2016
Simple and clean website design
Huge selection of games
Exclusive Bonus
100% up to £300 and 15 extra spins (£0.1/spin)
*T&Cs apply
Sun, 12:15 AM
S
Sam
Can you kindly provide me with a screenshot or link of this promotion, please?
I cant you know new customers get a bonus but hey now I know you're scammers
No more money from me you scamming *****
trust pilot here we come
Sun, 12:17 AM
S
Sam
I apologize that you feel this way, should you wish for any further assistance. please provide me with a screenshot :)
This is the only casino link that has not promised what they said I'm gonna report this.
Your loss
Sun, 12:19 AM
S
Sam
Thank you for coming to chat with me, have a Wonderful day! 🍀😊

I would have no stars if could have. Do not trust this company, they take a fee on every deposit you make and then when it comes to paying out .you give them all your identification and they still do not pay you out avoid them scam best thing is it’s only £300 pounds withdrawal God knows what would happen if they had to pay out more

The worst website I have had experiences with. I made a deposit and they didn't even allow me to place a bet. I then tried to withdrawal that money and they required a list of documents, three weeks later and I am still waiting for that deposit. Very frustrating experience dealing with them, the website and their customer care.

Worst site EVER !
So I gamble. I'm not an addict and anyone will tell you I'm good at it.
But this site goes against EVERTHING ! Little to no chance of getting a bonus when you do it pays out next to nothing. It's right up there with the LCI sites. Save your money and buy a scratch card. You have more chance of winning than you do on this sad excuse for a site.

Another review for this Dreadful awful casino. Never ever waste your money on this scam site. Three weeks waiting for a withdrawal now and now closer to getting it. I suggest someone from Madic red contact me ASAP to resolve this immediately.

Useless live chat, slow withdrawal even instant bank or paypal always waiting up more than 2 days

Im writing this on behalf of my mentally ill partner. He has without my knowledge deposited over £5000 in the last 30 days on this site. They only decided to step in when he gone over the £5000 . Now this all our savings. Having looked over his account with them this seems to have been happening for months. Our rent or bill haven't been paid or anything. We are now n danger of loosing our home. He had a chat with someone on there live chat this morning and they were all very understanding but have refused to even just refund the last 30 days or even just half of the £5000. Now we have contacted all relevent places to help us reclaim and maybe considering contacting the bank for refund . Also looking through his account he has spent well over £20000 in the last few months. We have 3 children and are going to homeless

I've now made a complaint with resolver and have started a claim under THE GAMBLING ACT 2005
After getting more advice i have become aware that a block was put on our address registering for any gambling sites when he was diagnosed with his mental illness and having a gambling addiction a few years ago so when verification was taking place this should of flagged up if done properly so messed up there.

Worst at paying out winnings, I'm still waiting and I cashed out on 22nd October, customer service is no help, keeps saying under review, supposed to instant back transfer, rubbish , now its Been 15 days when I try talk to someone I get responsible gaming , when I haven't deposited any more I just want what I have won ,so fed up, don't think I will ever get it, this site big scam,!!!

The casino is probably the worst one i played from all others,i playing for few weeks,and i still havent got 1 normal bonus yet,the bonuses just pays pennies and then its start taki and taking,i tryed already few games and was changing them by time i played and all bonuses still was very low,it looks rigged for my just wants take your money and not give any back..very bad expirience..

Hello! Did anyone made any withdrawal and received the money? I’m dealing with them for more then 10 days and they always says that the team is reviewing the documents and will be back to me shortly! Thank you!

New update guys .I just have gave 4 The games are brilliant and really fear but the payment is really slow.Thank you magic red

Not a happy customer, joined a couple of days ago went to withdraw which it let me but when I went to log back in I was denied my login - I tried to contact them by stating forgot login and clicked contact us and haven’t received an email yet! Very bad experience and not happy!!!!!

This has got to be the worst site for I've ever been on for win rate I've made endless deposits and never had the chance to make 1 withdrawal, you just never win, every game starts playing up or lag leading it to crash an restart. I've been offered bonuses that I'm unable to claim, this is definitely a scam site that needs reporting to the gambling ofcom regulator as its just robbing everyone.

One week I can’t get my withdrawal to Skrill which they stated instantly or up to 24 ahour
, every time I contact them they say it’s with the team reviewing it and we will contact you when it’s done , nothing happens, I asked do you need any documentation from me they said no
One week and same answer and customer service is very bad not like any other casino
We need to take them off Apple Store and google store
Send your screenshot to Apple Store if this happens with you
Report to the method you used to deposit
This ppl shouldn’t be in this business
It my money they don’t have the right to hold it without valid reason
The state we entitled to get our deposit with restrictions
Report them don’t be negative
Claim compensation for the stress they gave you and you can get alot of money out of them
Make sure you keep screenshots of ur conversation
Don’t trust them ever if you win something in begging
Report them every where you see their add
Screenshot all other reviews and report and be positive

Should be a option to leave 0/5 stars because these deserve 0!
Complete scamming company, they have taken all my deposits and as soon as I have a win they asked for my i.d what I provided. But now emails won't send to them, they say they haven't received my I.D and since then they have closed my account and banned me! 20k gone!
I will be taking legal action to claim all deposited monies + compensation for having to deal with this for over 12weeks! I will be updating my comments with any outcomes I have.
!!!STAY AWAY FROM MAGIC RED!!!

I play on the Ontario version of the casino.

I didn’t sign up for no bonus ( because I am well aware of the “play through scam” that all these sites have ) and yet, they still added a bonus.

I’ve been trying to reach out to them with their Live Chat, but nobody answers.
It is 4pm on a week day, so there are no excuses for not being able to answer.

They also say that the chat usually replies within 2m, which is a big fat lie.

Now I am stuck here.

Overall terrible experience, do not join!
Save your money and time!