Magictrips UK Reviews 6,859

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and patience throughout the booking process. Many people highlight the ease and efficiency of securing their holidays, often noting that the team goes above and above to accommodate requests and provide excellent deals. Consumers frequently mention the personalized service and the staff's ability to make the planning experience stress-free and enjoyable. However, some customers also noted issues with their bookings, such as unexpected hotel changes without prior notification, concerns regarding additional charges for flight seats and meals, and difficulties in receiving return boarding passes. A few other people also felt that the company's administrative staff was unresponsive to emails and raised concerns regarding the handling of contact details for flight bookings.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the staff for being... See more

Holidays

Clients share positive opinions on holidays, often praising the helpfulness and efficiency of staff in... See more

Booking process

Reviewers highlight positive aspects of the booking process, often praising the ease and efficiency of... See more

Service

Consumers find service to be positive, highlighting the helpfulness and efficiency of staff like Morgan,... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the helpfulness,... See more

Based on these reviews

Rated 5 out of 5 stars

Another great experience booking a holiday with this company. Morgan always goes way and beyond to help assist with any questions, changing of dates, times etc. we usually travel as a very large group... See more

Rated 5 out of 5 stars

We have previously booked with Blue Sea Holidays for 7 years for all of our holidays! Under Magic Trips, we spoke to Fred Ahmed, who helped us book our 2026 Summer holiday. He was patient, and took al... See more

Rated 5 out of 5 stars

I was looking to book a package holiday which had some complexity with group members travelling from different airports and different dates. David was very patient and went over and above to try and f... See more

Rated 5 out of 5 stars

We cannot thank Jacqui enough for all her help with finding and booking our last minute holiday to Crete. We had a long wish-list of 'must-haves' as a family and Jacqui was so patient, kind, t... See more


Company details

  1. Travel Agency
  2. Travel Aggregator

Written by the company

Book holidays that combine exceptional value for money with great service. We can afford you amazing flexibility on durations. departure airports and airlines. Pick from All Inclusive, Half Board, Self Catering or Bed and Breakfast, Small and Friendly hotels through to 5 star deluxe resorts, City Breaks, Beach getaways or Luxurious Long Haul - but no matter what you choose you will experience the same high level of Customer Service that we pride ourselves on. You can book with confidence as all our hotels and flight deals are fully financially protected We provide more than just great holidays, we have destination guides, travel tips, travel information and a huge range of offers and exclusive deals for last minute bookings. We have over 35 years of travel experience so give us a call and let us find you the perfect getaway


Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

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Replied to 40% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Booked a trip with Morgan,

Booked a trip with Morgan,at first wasn't exactly sure what I wanted but Morgan talked me through the options and recommended various places etc..he was very polite and knowledgeable. Ill definitely be dealing with Morgan again in the future .

April 16, 2026
Unprompted review
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Rated 5 out of 5 stars

Morgan a fantastic rep

Our rep Morgan found a hotel that was perfect for 14 of us in Antalya. The Ramada hotel was amazing and ticked all our boxes. Morgan took on all requests and made it a holiday to remember

April 5, 2026
Unprompted review
Rated 5 out of 5 stars

We contacted Magictrips UK after being offered a holiday by Travelzoo.…

We contacted Magictrips UK after receiving an offer from Travelzoo and initially spoke to Juliet who was very kind and patient. We agreed the details of a short holiday in December to Benidorm with her and were then transferred to Greg to confirm and Pay which we then did. Greg was again efficient and patient with my wife and myself and we will definitely book with them again given the same opportunity - a fair price to a nice location and treated with respect throughout. Many thanks to them both !

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

I cannot thank Jacqui enough for her…

I cannot thank Jacqui enough for her outstanding professionalism and exceptional knowledge when booking my family holidays. I recently arranged a solo trip to Egypt, and her recommendation of the Sunrise Remal Resort was absolutely perfect. She knows exactly what I like and what I won’t enjoy and that personal touch makes all the difference.

I’ve been booking holidays with Jacqui for over 10 years, and she continues to exceed my expectations every single time. I have complete trust and confidence when booking with Magic Trips, and Jacqui will always be my go‑to. She is truly amazing and a real asset to the organisation.

March 10, 2026
Unprompted review
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Rated 5 out of 5 stars

Being well experience travelled person

Being well experience travelled person, I like all facilities including food of IL Marcanta Resort/Hotel, Sherm Al Sheikh.
Staff of resort are well mannered, humble,warm and helpful.
I enjoyed all inclusive with TUI as well. However, I am not dismissing to repeat Magic trip for our next ( In Sha Allah ) trip.
I thank you Mr. Harris Hussain of Magic trip and Magic trip itself to remove our fear ( on booking) which is now replaced by thanks.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

What a fabulous company

What a fabulous company. Prices are great and the staff couldn't be any more helpful. I spoke to Paul today who took my payment for my holiday in December. Thanks all keep up the good work

April 2, 2026
Unprompted review
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Rated 5 out of 5 stars

Highly recommend

Great customer service would highly recommend
Morgan was very helpful at answering all my questions in order to get me the best possible deal for our family trip to Milan and Switzerland train ride

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

What can I say about Morgan

What can I say about Morgan? From start to finish? He has been excellent. He is like a brother to us like a family member. He always look after our holiday. He always makes sure we get the best deal. He helps us far and beyond his limits. We always contact Morgan when we are booking a holiday we trust this travel agent so much he has made our holiday memories in the past and in the future a dream come true may God give Morgan plenty of life and continue doing his job excellent. His manager should be proud of the status he has bought to the company

Kais arain

March 30, 2026
Unprompted review
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Rated 5 out of 5 stars

Molly was extremely helpful and…

Molly was extremely helpful and efficient helping us book our holiday to Milan.
She talked us through everything really clearly and was very patient with us as we considered a number of different hotels.
Would definitely recommend to others.

March 28, 2026
Unprompted review
Rated 5 out of 5 stars

I am very grateful for the speedy…

I am very grateful for the speedy results for getting wheelchair assistance for my Departure to Corfu on the 17/4/26 and return assistance. I recently had an injury to my right hip. I want to Thank- you very much. As an Independent mature lady I do not like to ask for help. Much appreciated Mrs Jacqueline Forbes.

March 28, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Jacqui

I cannot recommend Jacqui enough for her help in booking my 60th birthday celebration trip with my girlfriends, she was so thorough and knew exactly what we were looking for, we can’t wait to go 10/10

March 27, 2026
Unprompted review

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