Very pleased with the experience with the Magnet Wimbledon branch, specifically a shout out to Santa Astrauskaite, our designer, and Martin Putt, our fitter. The process was smooth regarding design... See more
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Brilliant trade counter with excellent stock levels and very competitive prices. Steve, who runs the trade counter, is incredibly knowledgeable, friendly, and always happy to help. I'd highly rec... See more
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A big thank you to Concetta at Magnet kitchens in Crewe, Cheshire who designed our kitchen and organised the fitting. She visited us before and after the fitting. A true professional throughout.... See more
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Tania is very professional. She was calm and thoughtful throughout our numerous consultations with her. We certainly posed some challenges which she dealt with easily. One of the great advantages of w... See more
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Company details
Written by the company
At Magnet, we've been bringing kitchen visions to life for over 100 years, combining award-winning design, expert craftsmanship and dedicated service to create kitchens made to be lived in. Every customer works with a dedicated Magnet Designer who takes the time to understand their home, lifestyle and budget, guiding them from design through to delivery and working alongside their installer to make the journey as seamless as possible. Our kitchens are built to last, backed by FIRA Gold accreditation for over 30 years, a lifetime guarantee on our pre-built cabinets, and multiple Ideal Home awards recognising our design expertise. We're proud of the trust our customers place in us, and every review helps us continue to improve the experience we deliver.
Designed to last. Guaranteed for life.
Our commitment doesn't end when your kitchen is installed. From our lifetime cabinet guarantee to our unique one-year aftercare visit, we're with you every step of the way.
We build kitchens to be lived in, which is why every pre-built Magnet cabinet is backed by a lifetime guarantee for complete peace of mind.
If you've chosen our installation service, your journey doesn't stop once your kitchen is complete. As part of the Magnet Experience, we'll invite you to arrange a complimentary home visit one year after installation, giving our team the opportunity to make sure everything is performing exactly as it should.
It's all part of our commitment to creating kitchens that are built to last and a service that's designed around you.
Contact info
United Kingdom
- 01325 744093
- ccenquiries@magnet.co.uk
- www.magnet.co.uk
4.5
Excellent
14K reviews
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Sadie Abel-Wellman Egham Branch
Deb and Steven would like to thank Sadie for the work designing are new kitchen.Excellent service from start to finish,she was professional and knowledgeable and made the whole process straight forward nothing was to much trouble for her. Highly recommend her to anyone looking for new kitchen
July 16, 2026
Unprompted review
Reply from Magnet Kitchens
We appreciate you sharing your experience. We're happy to hear that the service was excellent from start to finish and that Sadie was professional and knowledgeable. Thank you for your recommendation!
Once your project is complete, please feel free to share any photos with us which we would love to feature as a case study across our website and on social media. You can send them to us at casestudies@magnet.co.uk or simply tag us on social media using our hashtag #MyMagnetKitchen.
Thanks again and have a wonderful day,
Molly
Magnet
Felicity was amazing- so helpful and…
Felicity was amazing- so helpful and knowledgable the time flew by!
July 25, 2026
Unprompted review
Reply from Magnet Kitchens
We're so happy to hear Felicity made your experience enjoyable and informative! We appreciate your kind words.
Once your project is complete, please feel free to share any photos with us which we would love to feature as a case study across our website and on social media. You can send them to us at casestudies@magnet.co.uk or simply tag us on social media using our hashtag #MyMagnetKitchen.
Thanks again and have a wonderful day,
Molly
Magnet
Magnet Aberystwyth Excellent Team Excellent Product.
We worked with Nathan and the Team at the Aberystwyth Branch of Magnet and found the whole planning and installation experience excellent. Nathan was able to design several options and make regular changes until we were agreed on the final version. As a team they worked well with our chosen fitters and we are very pleased with the smooth running of the entire project. The quality of the cabinets and fittings is also excellent and we were able to get a prompt refund on all unused items. I can highly recommend the experience of planning, choosing the Kitchen, dealing with the sales team and the quality of the final product.
July 27, 2026
Unprompted review
Reply from Magnet Kitchens
We are so pleased to hear about your excellent planning and installation experience. It's wonderful that Nathan and the team could design several options and work well with your chosen fitters, resulting in a smooth-running project. We're also glad you were happy with the quality of the cabinets and fittings.
Once your project is complete, please feel free to share any photos with us which we would love to feature as a case study across our website and on social media. You can send them to us at casestudies@magnet.co.uk or simply tag us on social media using our hashtag #MyMagnetKitchen.
Thanks again and have a wonderful day,
Molly
Magnet
I had an appointment at Magnet in…
I had an appointment at Magnet in Orpington, and Derek was absolutely welcoming, professional, supportive, and knowledgeable.
July 25, 2026
Unprompted review
Reply from Magnet Kitchens
We're so happy to hear that your appointment was such a positive experience! It's wonderful to know that you found our team member welcoming, professional, supportive, and knowledgeable. Thank you for sharing your feedback!
Once your project is complete, please feel free to share any photos with us which we would love to feature as a case study across our website and on social media. You can send them to us at casestudies@magnet.co.uk or simply tag us on social media using our hashtag #MyMagnetKitchen.
Thanks again and have a wonderful day,
Molly
Magnet
The rep was professional at all times
The rep was professional at all times. The rep was friendly, informative and efficient.
July 23, 2026
Unprompted review
Reply from Magnet Kitchens
We are so pleased to hear that our representative was professional, friendly, informative, and efficient during your experience. It's wonderful to know you had such a positive interaction with our team.
Once your project is complete, please feel free to share any photos with us which we would love to feature as a case study across our website and on social media. You can send them to us at casestudies@magnet.co.uk or simply tag us on social media using our hashtag #MyMagnetKitchen.
Thanks again and have a wonderful day,
Molly
Magnet
Very professional
Very professional. Listened to our needs and converted it into great design ideas!
July 25, 2026
Unprompted review
Reply from Magnet Kitchens
Hi Gary
We're so glad we could understand your needs and translate them into excellent design concepts. Thank you for your kind words!
Once your project is complete, please feel free to share any photos with us which we would love to feature as a case study across our website and on social media. You can send them to us at casestudies@magnet.co.uk or simply tag us on social media using our hashtag #MyMagnetKitchen.
Thanks again and have a wonderful day,
Molly
Magnet
Great service from start to finish
Great service from Start to finish from Kel and Craig at the Chester branch, from initial design to some great finishing touches. Overall nothing was too much trouble, friendly and personable service, both in store and at the home Visit. Listened to ideas and brought them to life. Highly recommended , thanks both. Competitive Price for a superior product.
July 12, 2026
Unprompted review
Reply from Magnet Kitchens
We're so pleased to hear about your positive experience! It's wonderful that Kel and Craig provided great service from start to finish. We appreciate your kind words and recommendation.
Once your project is complete, please feel free to share any photos with us which we would love to feature as a case study across our website and on social media. You can send them to us at casestudies@magnet.co.uk or simply tag us on social media using our hashtag #MyMagnetKitchen.
Thanks again and have a wonderful day,
Molly
Magnet
Great quality, style and service
We had looked at many kitchen options, but the balance of style, quality, price and flexibility won us over. Jon Allen at Leicester was friendly, professional and showed real attention to detail - this proved itself when the kitchen was actually installed by Nick Hutton of Littlethorpe Kitchens who showed equivalent flair and attention to detail. We are really pleased with the kitchen, and with the service that we got from Jon and Nick. We would fully recommend Magnet to others.
May 31, 2026
Unprompted review
Reply from Magnet Kitchens
We appreciate you sharing your positive experience. It's great that Jon was friendly, professional, and showed real attention to detail, resulting in a kitchen you are truly pleased with.
Please feel free to share any photos with us which we would love to feature as a case study across our website and on social media. You can send them to us at casestudies@magnet.co.uk or simply tag us on social media using our hashtag #MyMagnetKitchen.
Thanks again and have a wonderful day,
Molly
Magnet
Excellent Kitchen Design & Implementation
We had our kitchen brought into the 21st century this summer ! Magnet have some interesting designs and innovations and Jaspreet at Magnet Slough worked hard to create a great design for us. Their installer Andy was brilliant and went the extra mile. All in all, a great experience- we’re very happy !
July 26, 2026
Unprompted review
Reply from Magnet Kitchens
We're so happy to hear you're enjoying your new kitchen! It's wonderful that Jaspreet worked hard to create a great design and that our installer went the extra mile. We appreciate your kind words about your experience.
Once your project is complete, please feel free to share any photos with us which we would love to feature as a case study across our website and on social media. You can send them to us at casestudies@magnet.co.uk or simply tag us on social media using our hashtag #MyMagnetKitchen.
Thanks again and have a wonderful day,
Molly
Magnet
Eloise brought a vision alive in real time
Eloise Davidson was fun, professional, and efficient; really helped me form a full idea, and then brought that vision alive. Came on a recommendation of a friend, and would pass pay that recommendation right on forwards.
Miles the manager was friendly too, so the vibe in the showroom was jovial throughout.
I've come away feeling well taken care of and we'll informed, and confident in the process as it moves forward.
July 25, 2026
Unprompted review
Reply from Magnet Kitchens
We're so pleased to hear about your positive experience! It's wonderful that our team was fun, professional, and efficient, helping to bring your vision to life. We appreciate your kind words and recommendation.
Once your project is complete, please feel free to share any photos with us which we would love to feature as a case study across our website and on social media. You can send them to us at casestudies@magnet.co.uk or simply tag us on social media using our hashtag #MyMagnetKitchen.
Thanks again and have a wonderful day,
Molly
Magnet
We went to Magnet Essex Rd in Islington…
We went to Magnet Essex Rd in Islington and from start to finish, Satvir Kang delivered a superb service as did our installer Jamie. We really felt they went above and beyond in getting our new kitchen over the line. Super impressed and I wouldn’t hesitate in recommending them.
March 2, 2026
Unprompted review
Reply from Magnet Kitchens
We are very pleased you that you have received excellent service from our Islington Store and that you are very happy with the products we have supplied. Thank you for your fantastic feedback.
If your project is complete, please feel free to share any photos with us which we would love to feature as a case study across our website and on social media. You can send them to us at casestudies@magnet.co.uk or simply tag us on social media using our hashtag #MyMagnetKitchen.
Thanks again
Molly
Magnet
Health and safety and fire hazard.
My parents are mid to late seventies with a 95 year old mother living with them. They both work full time. This splurge on a kitchen is their dream. Still not complete with shoddy finishings in parts after approx a month. At one stage the sub contractor left on a 10 day vacation without reinstalling the water as promised beforehand. These two have had to lug dishes up a flight of stairs daily to wash in the sink in the bathroom upstairs and now I have come to visit and there is an approx 3 m high pile of unsafe rubbish piled outside their back door which is unsafe, a fire hazard and God forbid the wind starts to blow. Apparently removal was paid for as part of the contract and they keep delaying. This is an utter disgrace and my dear parents would never complain. Who is responsible, Magnet, if you su contract everything and this gigantic pile of rubbish kills one of them when a strong breeze blows????
July 24, 2026
Unprompted review
Reply from Magnet Kitchens
Hi Anne,
Thank you for taking the time to leave us a review.
I’m really sorry to learn about your experience, this is not the service we strive to achieve and would like to look into how we can put it right. If you haven’t already, please could you send an email to our Customer Care team at ccenquiries@magnet.co.uk including a copy of your review, your name, address and any order references and we will do all we can to help.
Thank you
Molly
Magnet
Perfect kitchen and great experience in the leith branch
Alice designed us the most beautiful and functional kitchen. We had three meeting in the Leith branch where they were so accommodating as we had 2 small kids with us! Great experience it really felt like they understood our needs perfectly. The kitchen is now in and complete and we are thrilled with the finished kitchen.
July 24, 2026
Unprompted review
Reply from Magnet Kitchens
We're so pleased to hear that your kitchen design experience was great and that Alice understood your needs perfectly! It's wonderful that you're thrilled with your new kitchen.
Please feel free to share any photos with us which we would love to feature as a case study across our website and on social media. You can send them to us at casestudies@magnet.co.uk or simply tag us on social media using our hashtag #MyMagnetKitchen.
Thanks again and have a wonderful day,
Molly
Magnet
Absolutely amazing service at Merthyr…
Absolutely amazing service at Merthyr magnet especially Shawn Williams! We unexpectedly had to have a new kitchen and went into magnets to have a look Shawn came up to us straight away he was very friendly there was no pressure from him when looking around. When we went in to see what he had designed it was better than we imagined he talked us through everything. It was such a pleasure to have Shawn as our consultant what should have been a stressful time for us was a breeze! Thank you Jess and John aswell but Shawn I don’t think you know how good you are!
July 24, 2026
Unprompted review
Reply from Magnet Kitchens
We are so happy to hear about your positive experience with our team. It's wonderful that Shawn was friendly and that the design exceeded your expectations.
Once your project is complete, please feel free to share any photos with us which we would love to feature as a case study across our website and on social media. You can send them to us at casestudies@magnet.co.uk or simply tag us on social media using our hashtag #MyMagnetKitchen.
Thanks again and have a wonderful day,
Molly
Magnet
Excellent experience throughout
Excellent experience throughout.
Colin and the team at Aberystwyth were great!
Colin’s advice and suggestions were invaluable in the design process- really helpful in getting us to where we needed to be!
The kitchen was delivered on time and in order!
The kitchen and flooring is now all fitted and we look forward to years of good service as provided by the previous Magnet kitchen supplied via Colin almost 20 years ago!
Top service and quality!
July 23, 2026
Unprompted review
Reply from Magnet Kitchens
We appreciate you sharing your positive experience. We are happy to hear that Colin provided excellent service.
Please feel free to share any photos with us which we would love to feature as a case study across our website and on social media. You can send them to us at casestudies@magnet.co.uk or simply tag us on social media using our hashtag #MyMagnetKitchen.
Thanks again
Molly
Magnet
Knowledgable efficient and personable…
Knowledgable efficient and personable service
July 7, 2026
Unprompted review
Reply from Magnet Kitchens
We are so glad to hear that our service was knowledgeable, efficient, and personable for you. We truly appreciate your kind words.
If your project is complete, please feel free to share any photos with us which we would love to feature as a case study across our website and on social media. You can send them to us at casestudies@magnet.co.uk or simply tag us on social media using our hashtag #MyMagnetKitchen.
Thanks again
Molly
Magnet
Sarah Saunders at the Bromborough…
Sarah Saunders at the Bromborough branch who was our sales rep and designer was really helpful.Her approach was not pushy, she was very calm and considered , this was welcoming, nothing was to much trouble and her attention to detail was an attribute to her.
June 5, 2026
Unprompted review
Reply from Magnet Kitchens
We're so happy to hear about your positive experience! It's wonderful that Sarah was helpful, calm, and considered, and that nothing was too much trouble. We appreciate you highlighting her attention to detail.
If your project is complete, please feel free to share any photos with us which we would love to feature as a case study across our website and on social media. You can send them to us at casestudies@magnet.co.uk or simply tag us on social media using our hashtag #MyMagnetKitchen.
Thanks again
Molly
Magnet
Shout out to Sarah Saunders at Bromborough branch
We've really enjoyed working with Sarah Saunders at Bromborough branch on our kitchen and utility room project. Sarah has shown a lot of flexibility and always found alternatives for us when needed, and does this with a very consistent level of energy.
July 22, 2026
Unprompted review
Reply from Magnet Kitchens
We're so happy to hear you've enjoyed working with Sarah on your kitchen and utility room project. Thank you for your fantastic feedback.
If your project is complete, please feel free to share any photos with us which we would love to feature as a case study across our website and on social media. You can send them to us at casestudies@magnet.co.uk or simply tag us on social media using our hashtag #MyMagnetKitchen.
Thanks again
Molly
Magnet
Our beautiful Magnet Kitchen
We’ve just had our beautiful new Magnet Kitchen designed and installed by Magnet Yeovil. Our designer Jaya was able to deal with all of our alterations and my many questions throughout with good humour and much patience!
There were also some technical glitches and software changes Jaya had to cope with that made a complicated shaped design even more difficult.
This makes the final result even more satisfying-so Well Done to Jaya and Stuart the fitter for getting it over the line!
We’re are very pleased with the quality of the cabinets and workmanship. The kitchen looks great!
July 15, 2026
Unprompted review
Reply from Magnet Kitchens
We are very pleased you that you have received excellent service from our Yeovil Store and that you are very happy with the products we have supplied. Thank you for your fantastic feedback.
If your project is complete, please feel free to share any photos with us which we would love to feature as a case study across our website and on social media. You can send them to us at casestudies@magnet.co.uk or simply tag us on social media using our hashtag #MyMagnetKitchen.
Thanks again
Molly
Magnet
Disappointing after care and customer service
We purchased a new kitchen from Magnet, including all appliances, in late 2025. Unfortunately, our experience after the sale has been extremely disappointing.
After just seven months, our fridge freezer developed a fault and stopped working. We made a warranty claim directly with the manufacturer, but the process was incredibly frustrating. It took three engineer visits and a total of 5½ weeks before the appliance was finally repaired. Despite the length of time and repeated failed repair attempts, the manufacturer refused to replace the appliance, leaving us without a fridge freezer during 30°C summer temperatures.
During this time, we contacted Magnet on several occasions, both in store and via their customer service line, asking them to step in and either help resolve the situation or provide a replacement or refund. Under the Consumer Rights Act, our contract is with the retailer, not the manufacturer. However, Magnet denied any responsibility and were unwilling to offer any assistance whatsoever.
We also experienced issues with the kitchen itself, as several parts arrived damaged and needed replacing. While Magnet did eventually arrange replacements, it felt reluctant rather than proactive, and the replacement parts took 5–6 weeks to arrive. This meant our kitchen fitters had to return at a later date, causing additional inconvenience and delay.
Overall, the level of after-sales service has been very poor. Once Magnet had our money, it felt like they were no longer interested in helping when problems arose. Based on our experience, I would not recommend Magnet.
July 22, 2026
Unprompted review
Reply from Magnet Kitchens
Thank you for taking the time to leave us a review.
I’m really sorry to learn about your experience, this is not the service we strive to achieve and would like to look into how we can put it right.
We can see that you have a logged complaint with our Customer Care Team. Please be assured they will continue to work with you to address your concerns. Don't hesitate to reach out to them through your ticket for support.
Thank you
Molly
Magnet.
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