Magpie Beauty Reviews 

119
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 27 reviews, reviewers overwhelmingly had a great experience with this company. Loyal customers frequently praise the incredible product variety, gorgeous design, and consistently high overall quality across their entire catalog. Reviewers note that these items are exceptionally long-lasting, highly pigmented, and remarkably easy to work with during daily applications. People also truly love the professional training courses, describing the expert educators as deeply knowledgeable, supportive, and wonderful at making learners feel completely at ease. Consumers consistently appreciate how much professional confidence they gain from the very clear explanations, inspiring guidance, and helpful practical tips provided throughout these wonderful educational sessions.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the exceptional quality and... See more

Staff

Customers consistently note positive experiences with staff, highlighting educators as amazing,... See more

User experience

People report positive experiences with user experience, highlighting how wonderful and informative the... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction and happiness with the... See more

Service

Clients share positive opinions on service, highlighting an incredible response time and helpful assistance... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Magpie is a brand I have now used for years, they have the most amazing at what they do. Always growing as a brand, bringing out new colours to growing with the gel manicure and bringing out the u... See more

Company replied

Rated 5 out of 5 stars

I’ve used Magpie Beauty since I started doing nails 2 years ago. I’ve done most of my training with Ruth who has been amazing and is so knowledgeable. I love that she’s so close to me so I can do fa... See more

Rated 5 out of 5 stars

Magpie is great. I’ve been using magpie for many years. I recently went on training to expand my qualifications. I was training in Acrygel and e file. I learned so much.

Rated 5 out of 5 stars

Eeeeek can't wait for tomorrow lol I couldn't sleep last night 🙈to excited about this drop. my 1st ever try of magpies gels completely bowled me over " the cosy club😍collection " The gels are full... See more


Company details

  1. Beauty Product Supplier

Written by the company

Magpie Glitter™, Gel Polish & Nail Systems. Worldwide Delivery & Distributors. Magpie Award Winning Educators. A nail brand for leading nail artists created by a nail artist.


Contact info

4.9

Excellent

TrustScore 5 out of 5

119 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(119)

27 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 1 out of 5 stars

I want to try the products I placed an…

I want to try the products I placed an order however there was no next day shipping option. I've inquired about expedited shipping and no one has responded. I will be requesting a refund if I do not get a response with im a timely fashion and I will not continue my orders....
Update they have shipped my order im very excited to try the products ive heard nothing but good things so hopefully the shipping process was just a hiccup

March 20, 2024
Unprompted review
Magpie Beauty logo

Reply from Magpie Beauty

Hi Jessica. We are very sorry to read this review. Please can you supply us with more information? Are you ordering on the UK website? If so, we do offer next day delivery service. This is available to select at checkout. We have checked our system and do not see any order under your name. We look forward to receiving more information from you. Many thanks TEAM MAGPIE 🖤

Rated 5 out of 5 stars

Best brand ever!

I’ve used magpie for over a year now and can honestly say they are the best brand! Incredible products that are a dream to work with, outstanding customer service and overall amazing. Can’t recommend them enough and wouldn’t use anywhere else for all things nails. Thank you for being the next!

March 22, 2024
Unprompted review
Magpie Beauty logo

Reply from Magpie Beauty

Thank you so much Freya. 🖤

Rated 5 out of 5 stars

Absolutely love this company

Absolutely love this company, will not use anything else for nail products. Not only is there so much colour and nail art choices the customer service is perfect. Educators are always on hand to help no matter what time or day. Customer services via email always reply quickly. Thank you magpie ❤️

March 19, 2024
Unprompted review
Magpie Beauty logo

Reply from Magpie Beauty

Thank you Natalie. We really appreciate you taking the time to write this review. 🖤

Advertisement
Rated 5 out of 5 stars

No brand is better than Magpie Beauty!

I have been using magpie since the beginning and being an educator in the industry I’ve also tried various different brands, but nothing ever compares to the longevity and shine magpie beauty offers.
They have just released their brand-new builder gel BUILD IT and it covers every single thing that anyone could ever look for in a builder gel. Super strong, lightweight, self levelling and the colours are beyond unreal.

The customer service is also next level and I could never ever fault them! The loveliest team 🖤🫶🏻

March 16, 2024
Unprompted review
Magpie Beauty logo

Reply from Magpie Beauty

Thank you so much 🥹🖤

Rated 5 out of 5 stars

This is my second Magpie order

This is my second Magpie order. And it was a flawless experience. I don't live in the UK so when I hear a friend comes over I make a last minute 1 day delivery and contact customer support to expedite. They have been wonderful and prompt and paid extra for next day delivery and got it in less than 24 hours.

March 13, 2024
Unprompted review
Magpie Beauty logo

Reply from Magpie Beauty

Thank you for the wonderful review 🖤

Rated 5 out of 5 stars

Have used Magpie products since the…

Have used Magpie products since the beginning. I absolutely love the products from gels, powders, chromes, tools, electrical etc! They are all amazing and have never had any issues! I have done a few courses now and they are amazing also! Definitely recommend the efile course and the conversion gel course!

February 26, 2024
Unprompted review
Magpie Beauty logo

Reply from Magpie Beauty

Thank you so much Jodi 🖤

Rated 5 out of 5 stars

Magpie Convert 🖤

Absolutely love this company 🖤
I am training to be a nail technician and this company is absolutely amazing, they have courses to suit everyone. There products are in the middle level for pricing and excellent quality. The gel polish has excellent coverage and lasts for weeks, unlike other companies I’ve tried. They have so many products to choose from and from ordering to despatch is sooo fast. I highly recommend giving them a try 🖤🖤🖤🖤🖤

January 4, 2024
Unprompted review
Magpie Beauty logo

Reply from Magpie Beauty

Thank you so much. We appreciate you taking the time to write this review 🖤

Advertisement
Rated 1 out of 5 stars

Very unprofessional and unhelpful…

Very unprofessional and unhelpful customer service. I've been using Magpie products for a while now, only this time I have a problem with one of the gel which after couple thin layers and top coat applied, the colour seems didn’t dry properly, messaged them with several pictures and videos to solve the problem, customer service team refuse to help, stating it isn't their problem, to be told I need to buy their lamp, base, colour, top coat to finish the job... what?! That’s a joke! I have no problem with my lamp to using my magpie gels range since I started using their brand, why do I still need their whole range to finish my work🤷🏻‍♀️

January 24, 2024
Unprompted review
Magpie Beauty logo

Reply from Magpie Beauty

Hi. Thank you for contacting Magpie today and taking the time to leave a Trust Pilot review. We are sorry to hear you are unhappy with the customer service you received today. This is something that is very important to us and negative reviews are taken very seriously.

We would like to take a moment to talk through the issues you have experienced with your one gel colour. We can see from your order history that you have been using Magpie Gel Colours for some time and are by no means new to the brand. The gel colour in question is a super highly pigmented Magpie Gel Colours that does require the correct lamp to achieve the best results. The beauty of this super high pigment is that she can be and should be applied very thinly, requiring less of the product to achieve full coverage. I can see from your emails that you are successfully using Magpie Gel Colours with a non Magpie lamp. We are pleased to hear you are getting great results. When it comes to a super pigmented gel the Magpie lamp does give far better results as this is what our products have all been tried and tested in. This is not to suggest you should purchase a Magpie lamp for one gel colour but as with all systems using the full system throughout your service is always recommended. We will also contact you again via email. Thank you TEAM MAGPIE

Rated 1 out of 5 stars

“White&gold” dust collector

I have ordered a few tomes from ag pie with no trouble at all but this time I ordered their white and gold dust collector costing me £200 as I wanted it to match my salon decor . When it arrived it’s not white and gold at all it’s very much white and bronze/rose gold which doesn’t match the photos on the website at all! I messaged and asked for a refund and I had to send the item back and pay for postage MYSELF. Normally this wouldn’t bother me but the fact the pictures did not match the product at all didn’t sit right with me and this cost me £13 to return! Why should I have to cover that when I’ve been miss sold something! For this I won’t be ordered again unfortunately

January 11, 2024
Unprompted review
Rated 3 out of 5 stars

Goid response to complaint

See below for update (24/11/23)
Waiting ages for the products. I contacted them to see how long it’s going to be and got told they’re busy and can’t give me a date for delivery. I’ve got my first clients on Thursday so will have to look elsewhere and pay huge shipping costs. Appalling!
Update:
After posting this review I received a call from Sarah (owner of Magpie). She apologised and assured me my products would arrive the next day. They did.
Thank you Sarah for your response and action. Products are good btw.

November 20, 2023
Unprompted review
Advertisement
Rated 1 out of 5 stars

I wish I could give zero stars

I wish I could give zero stars. This is the worst nail company I have ever experienced. I’ve had issues with my lamp ever since I bought it. I’ve reached out thru emails and facebook messenger asking them for help to fix it and I’m completely ignored except one time on messenger they responded weeks later. A complete was of $250 dollars! I’m hoping ppl will read this and will not tempted to order from this company. The customer service is completely unprofessional and their products aren’t even worth the hype!

Update: Magpie UK responded but I have no way to reply back to you. If you leave a email address I will try to reach you again as I’ve been contacting the US side to no avail

April 20, 2023
Unprompted review
Magpie Beauty logo

Reply from Magpie Beauty

Hi Rebecca. We are so sorry to hear this. You are now speaking with Magpie UK. We take all complaints like this very seriously. Please could you help us by letting us know which distributor you purchased your lamp from please? We will look into this matter for you to try and resolve.
Much love… TEAM MAGPIE 🖤

EDIT: Hi Rebecca. I see your edit thank you. I am in contact with USA and will help to get this sorted for you. Our email is help@magpiebeauty.co.uk - I please email and we will get back to you Monday when our offices are open or if USA have your details I will make sure they get in touch. Again I apologise for this experience. We pride on the best customer service and I know USA do as well. I’m shocked by your experience.

Much love TEAM MAGPIE 🖤

Rated 1 out of 5 stars

Very unhelpful customer service team

Very unhelpful customer service team. False advertising for delivery times and extortionate prices for next day delivery which takes ages to arrive. Customer service team refuse to help, stating it isn't their problem even though they took the money for the delivery.

December 1, 2022
Unprompted review
Magpie Beauty logo

Reply from Magpie Beauty

Over the festive period there has been issues with Royal Mail and also DPD. We have added notes onto the website to expect delays.

Magpie Dispatch continue to pack and prepare your orders within our usual timely manner. However, Royal Mail have been striking this has caused delays, and because Royal Mail has been striking this has meant more companies are using DPD so their warehouses are overwhelmed and backlogged creating delayed deliveries. DPD have also missed collections from HQ because they simply don’t have any room to take and deal with our packages. Both DPD and Royal Mail are still charging us shipping fees because they are fulfilling the service albeit it delayed, therefore we are unable to refund your shipping fees if your parcel is late. The website does also clearly state within our terms and conditions under deliveries and charges ‘Magpie Beauty Limited accept no responsibility for transport delays.’ We ask for your understanding and patience during this time, we are doing everything we can at Magpie HQ. Sadly this situation throughout the UK is completely out of our control.

Rated 1 out of 5 stars

Very poor customer service

Very poor customer service. I ordered next day delivery and paid over £5 for this, it took 4 working days to arrive and the customer service refused to do anything about it. Their website states it's next day but it's not, and there's no other delivery options. Supporting small is great but bigger companies have better customer service and would have raised this with the delivery company and refunded the delivery charge considering they haven't provided the service they've charged for.
If DPD are still charging you delivery fees when they cannot deliver, you need to raise this with them, not your customers.

December 28, 2022
Unprompted review
Magpie Beauty logo

Reply from Magpie Beauty

Over the festive period there has been issues with Royal Mail and also DPD. We have added notes onto the website to expect delays.

Magpie Dispatch continue to pack and prepare your orders within our usual timely manner. However, Royal Mail have been striking this has caused delays, and because Royal Mail has been striking this has meant more companies are using DPD so their warehouses are overwhelmed and backlogged creating delayed deliveries. DPD have also missed collections from HQ because they simply don’t have any room to take and deal with our packages. Both DPD and Royal Mail are still charging us shipping fees because they are fulfilling the service albeit it delayed, therefore we are unable to refund your shipping fees if your parcel is late. The website does also clearly state within our terms and conditions under deliveries and charges ‘Magpie Beauty Limited accept no responsibility for transport delays.’ We ask for your understanding and patience during this time, we are doing everything we can at Magpie HQ. Sadly this situation throughout the UK is completely out of our control.

Advertisement
Rated 5 out of 5 stars

Nothing better

Magpie isn't just an amazing brand, it has such a lovely community as well. I have been using Magpie for over 3 years now, and not only has my knowledge expanded with their amazing education but my quality of work has only improved.
Magpie is one brand that I know care about their customers and the heath of nails.
Thank you Magpie 🖤

October 30, 2022
Unprompted review
Rated 5 out of 5 stars

🖤I absolutely love everything Magpie

🖤I absolutely love everything Magpie. They are a family U.K. run business that are passionate about what they are and what they do. This comes across in their Products, Education, Customer Service and online social media support too. My obsession started with their glitters way back in 2015 & it’s grown from there. They have an amazing product range that is off the highest quality and you can completely trust too. Delivery is always super quick, packaged beautifully & little treats inside too. Re-branding to be a Magpie only home salon during lockdown was the best decision I made. My clients say they have never seen anything like Magpie before, they love the range and how long their nails last too. Magpie are always on trend, releasing new products all the time. I must say the education is outstanding. So informative, professional & the support continues after a course too. I would absolutely 100% recommend Magpie to anyone. I’m proud to be a Magpie Qualified Technician & Magpie Salon. 🖤

October 29, 2022
Unprompted review
Rated 5 out of 5 stars

I have been using magpie since 2020

I have been using magpie since 2020, I started with their glitters and then went on to their gels after a bad experience with another brand. And I haven’t looked back. Their education system is second to none and I have learnt so much within the last few years! And I highly recommend this if you’re going to be using magpie. I would also have a go at their nail art courses. There’s a few to choose from and many educators bringing out new courses all the time, which are super insightful.

The products are long lasting, brilliant on the nails and so so easy and pigmented to apply. As well as their bottle brushes being easy to hold, as a disabled nail technician I find it hard to hold certain things for a long time. Previous branded bottles have been awful for me but magpie haven’t and I can use them with ease without having issues. Amazing amazing brand!

Their customer service is quick and professional. And I’ve never had any issues and they’ve helped me whenever I’ve needed it. Their delivery is quick, professional and prompt. You even get sweets in your delivery!

The group is warm and welcoming and people are always on hand to help you with any issues you may have, troubleshoot any questions. People are always happy to help a tech or client in need. It’s a very wonderful nail family to be apart of. And I wouldn’t go anywhere else.

October 28, 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look