While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Currency Exchange Service
  2. Cryptocurrency Service
  3. Money Transfer Service

Information provided by various external sources

We are addressing untapped markets in Asia for digital currency services. Starting with bitcoin, we simplify the process of acquiring, holding, and spending digital currencies on real-world goods and services. All the while, we do so in a way that is fu...


Contact info

You should know

2.6

Poor

TrustScore 2.5 out of 5

5 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

It sucks

It sucks. Racist. My country is listed in their ML/TF terrorist or money laundering risk. So irrational. Just because you are a national of that country doesn’t mean you will be a terrorist or money launderer. I cannot simply use their app. So poor customer service. Not worth it. Just a waste of time.

September 23, 2021
Unprompted review
Rated 5 out of 5 stars

So far so good

So far so good, I have been using about 5 months with no issues. Interface is clean and easy to use too.

September 17, 2021
Unprompted review
Rated 2 out of 5 stars

very expensive and slow to buy Bitcoin here

My wife and I wanted to buy a bitcoin where we live in Taiwan. Maicoin came up in the search engine. Their website seemed good and boasted they charge no additional fees. They wanted 3-5 days to process ID. As soon as we passed ID, the price on their website for one bitcoin was around 38,512 NT. But when I tried to buy, it said their price was 41,102. (The prevailing mid price in USD was 1250, equivalent to 37785).
when I challenged their price, they replied "the spread that you see for TWD reflects the market conditions locally". Bullshxx. I went straight to Family Mart convenience store and bought on the spot, through BitoEX, at around 38,250. Wish I had discovered Bitoex sooner without wasting my time with Maicoin. Perhaps their website should be more open before you bother with ID requirements, they could say: 'we dont call them fees, we just surcharge you around 10% when we want to'.

April 25, 2017
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look