Needed a new mailbox ASAP, but didn't want some boring mailbox that everyone else has. Found a replacement mailbox here, and it looks way better than anyone else's in my neighborhood! It was deliver... See more
Company replied
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Ordered and received a mailbox early Sept. Found we needed the post, ordered and have a confirming email that it shipped on 9/25 and my credit card was charged. Never received. Today called their 800... See more
My mailbox showed up quickly and is VERY nice. Substantial construction, beautiful even finish. Very heavy duty and it was NOT the most expensive one on the site. LOVE it. Arrived as described... See more
Company replied
I spent several day trying to decide what mailbox I wanted for the new column we are building and trying to match mailboxex and address plates seemd sifficult with just online pictures. I finally deco... See more
Company replied
4.0
Great
125 reviews
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My order was on back order. I had to call to find out.
I placed an order and 2 weeks later i had not received the shipment. I had to call to find out it was on back order. I found the site was good for shopping. I would have liked an email to notify me of back order and expected delivery date.
November 28, 2011
Unprompted review
Reply from Mailboxixchange
Hi Scott,
Thank you for your purchase and for your patience due to the item being on backorder.
I wanted to inform you that this item was updated with reference to backorder and at the time you placed your order the item had been updated since 10.21.11. We apologize that this was overlooked but you can review the backorder notation under the 'details' section of our site, just above 'Today's sale price'. I've listed a link below for easy reference.
Again, thank you for your reply and review.
http://www.mailboxixchange.com/store41/product.php?productid=6538&cat=0&page=1
very low
I called the 800 number to ask where my mailbox is and the rep could not tell me even though I had an order number. Next she said she was going to send me an e-mail with the information and never did. I still don;t know where my mail box is.
November 23, 2011
Unprompted review
Reply from Mailboxixchange
We apologize for the service you received when calling for status on your order. In order for us to help solve this problem, please call 1.800.448.2870 to speak to a manager and offer resolution. Again, we understand your frustration and would be happy to help provide the answers you need.
Thank you and we look forward to hearing from you.
Reply from Mailboxixchange
Thank you for your business! Have a great holiday.
Very difficult to deal with this online company.
I had ordered a mailbox pedestal from Mailboxixchange. when it arrived I realized it was the wrong size. I sent it back via UPS and was charged a 20% restocking fee. I didn't mind that as much as the length of time it took to get confirmation that they had received the part and get a refund so that I could order the correct one. I called on several occasions only to be told they would check into it and get back to me. Finally after over 2 months of frustration I contacted someone that was willing to give me customer service and get the refund processed. I will never use this company again.
November 21, 2011
Unprompted review
Reply from Mailboxixchange
John,
Thank you for your purchase, and providing feedback. We love to hear from our customers, and how we can improve. I do apologize your experience with us was frustrating, and your request was not handled in a timely manor.
Although, we make every effort of a return/exchange procedure to be efficient there are times that a lapse in communication can cause an issue.
We truly value your business and feedback to help make our services and procedures better at Mailboxixchange and thank you for taking the time to share your thoughts and experience.
Have a good day.
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