Mainline Menswear Reviews 

Always the best deals for named clothing.
Used Mainline for ages. The best to buy clothes, delivery and returns.

Great choice of clothes at reasonable prices, always delivered quickly.

Amazing Company. 5 stars 🌟

Great shirts

Good keen prices and quick delivery.
Would recommend.

Brought a Hugo Boss Shorts and Tshirt Set. So disappointed in the quality of it. Very thin material, and doesn't look like it will have much durability. Definitely wasn't worth £65!

Fantastic service. Delivery was so quick and kept you fully updated.

AVOID. Awful company with poor customer service and complete lack of accountability for missing item

It is no surprise that 15% of all reviews on trust pilot are 1* - that is over 1000+ very negative reviews! Are all these people wrong?? Or…

Is it a clear reflection of a dysfunctional company with unhappy customers. There is no smoke without fire mainline and that is a lot of smoke! The poor reviews are constantly flooding in - it seems many customers are reporting the same issues, all of which demonstrate an underlying trend of unhelpful, rude and unprofessional customer service

I previously reported a missing item and because they could apparently prove it left their warehouse, and the received package did not have ‘DPD tape’ on it, they completely refused to refund

If as suspected someone stole it from the package on route they would not highlight it with damage tape + a flimsy plastic bag is hardly an impenetrable layer of security!! This should be a matter between your company and YOUR courier. All I know is I didnt receive it - you basically called me a liar and forced me to pay for a missing item you should have covered via your insurance

I was obviously not happy to be charged for an item I did not receive, and to be dealt with so poorly by their unhelpful arrogant customer service team who it appears are well practiced in dealing with unhappy customers, as they clearly get so many!

The refusal to refund goods not received in my opinion equated to my funds being stolen from me. I did obviously challenge the decision and try to escalate the matter past the unhelpful customer service team. I most certainly did provide some honest feedback as to my thoughts - but at no point was I rude, insulting or aggressive - just simply very unhappy as most would be faced with this scenario. The only option left to me would be to claim for compensation via my card provider - a course of action mainline actually threatened me against! The emailed threats, and the fact they have a legal team who deal
with these civil recovery claims, speaks volumes about this company

Fast forward a year and I placed another small order as I was mistakenly prepared to move on from the previous experience - mainline have now had the cheek to refuse my order via email as ‘they feel it would be better not to accept order from me’

I called to query this as the only party left out of pocket previously was me and was told by another unhelpful combative agent that they can do what they want and have the right to decline orders

That’s fine other companies are cheaper having had another look but here’s an idea, close my account!

The lack of fairness to this whole situation is staggering, so at this point I felt the need to warn other consumers as to what will likely happen if you fail to receive an item they allege to have shipped!

I sincerely hope this accurate and honest review costs your business more money than my missing t-shirt!

Your now meaningless reply to try a demonstrate some level of responsiveness is a sham - you should be ashamed of your companies behaviour

*** Update as to the laughable attempt of a reply below trying to justify and ‘spin’ a response!

1) tamper proof packaging?! It’s a thin plastic bag lol! You lot act like it’s an impenetrable force field! Thank you for clarifying your ridiculous policy again for everyone to witness - if someone steals an item from a package on route they will not advertise the fact by applying ‘DPD tape’ to highlight that fact or make it look obvious! Also the fact you think cctv showing the item being packed in your warehouse equates to it actually being received by me is laughable - they are not the same thing - it was not received and I wouldn’t be writing this if it had been would I - absolute joke of a company! Lastly don’t lie, I stated it had no DPD tape or NOTICEABLE damage - clearly it had been tampered with if an item was missing, I imagine this was done as discreetly as possible to avoid attention

2) As to why I would purchase from you again after you had stolen funds from me - as clearly stated it had been a year and I had decided to draw a line under it and see if you could actually complete a simple transaction - it appears you cannot. It was not a false claim, however you ‘deem’ it, I did not receive the item as stated in writing on multiple occasions and I was at no point rude or aggressive to your staff - you continue to call me a liar after reporting an issue and you are being petty and further compounding what an appalling company you are by declining my order - hence this review

3) I appreciate people are more likely to leave bad reviews in general, that is the nature of all review platforms - your statement is quite obvious, my point is you have over a thousand! That is rather a lot isn’t it ;)

4) no refund = unhelpful / cancelled order because we can = arrogant - very clear!

Quality Clothing with a Quality Service at very good prices.

Better if returns was free

Super fast deliver all items were perfect my go to clothes buying site.

Great customer service and prices.
Hollie helped me when I sent off for a return as I ordered the wrong size and I was unsure about which size I should get. She helped measure and advised me which would suit. Class. I love the choice and brands. Highly recommend. I seen their links on Facebook as my friend follows them and they kept coming up. Thought it might of been a scam or dodgey, but obi actually visited their shop in Scarborough whilst I was down there a few weeks back and that’s when I went on their website and actually bought stuff. 100% recommend

From start to finish, this company always delivers, it is so easy to prefer and the returns even my mother in law could handle

paid for next day delivery never turned up lost by royal mail, mainline sorted it and sent items again through DPD,

scrap the royal mail few times they messed up my deliveries with you

I bought a Nike hoodie nice fit on me nice colour definitely be buying more clothes from here in future decent brands at cheap prices

Mainline Menswear prices are far cheaper than their competitors and have a far larger range. They made the entire process safe and easy. I can't fault them.

Just excellent quality clothing great price and great design and good delivery I love the range of colours and designs

One of the best and easiest places to shop online. Great range reasonable prices 👌

Get service good prices on designer clothes

They sent my husband the wrong size crocs & when notified they said we have to send photo proof of dropping the shoes off at a charity store which is crazy seeing as it was their mistake. Our local charity store hasn’t been accepting donations so I haven’t even been able to drop them off. The worst customer service I’ve ever had. 0/10 would not recommend buying from this company.