makeurmove.co.uk Reviews 

739
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Sharon managed our tenancy at MakeUrMove and was outstanding throughout. Professional, responsive, and always approachable. Nothing was ever too much trouble and she kept us informed at every stage. G... See more

Rated 5 out of 5 stars

Prompt efficient service. 2nd time I've used Makeurmove (last time over 5 years ago) with complete satisfaction. They even answer the phone with real people. Only two weeks between long term tenants m... See more

Rated 5 out of 5 stars

As a landlord I find make ur move offer an excellent service. I have several properties all vacancies have been filled within days. The fees are much cheaper than the high street chains and they offer... See more

Company replied

Rated 5 out of 5 stars

I love these guys! I’ve recommended their service to a number of friends. Proactive, friendly, efficient and flexible, they really make being a landlord so much easier. And their pricing is competitiv... See more

Company details

  1. Real Estate Rental Agency
  2. Real Estate Agency
  3. Real Estate Agents

About makeurmove.co.uk

Written by the company

Established in 2008 Make Ur Move are the original national online letting platform. We aim to improve the world of renting by bringing landlords and tenants together through people-focused technology.

Providing exemplary customer care and support Make Ur Move's accredited property management team are on hand to deal with all queries quickly and efficiently.

With plans and services to suit every landlord, visit www.makeurmove.co.uk or call on 03338000210 to discuss your requirements.

Members of ARLA PropertyMark, Safe Agent, NRLA and The Property Ombudsman.

  • Working with 25,000+ Landlords
  • Dealt with 30,000+ Properties
  • Handled 225,000+ Tenants

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

739 reviews

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4.5

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(739)

8 reviews in the last 12 months

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Rated 5 out of 5 stars

I Highly Recommend 'Makeyourmove'

As somebody who has rented a property and used traditional high street agents for a number of years to advertise and find clients for me I am able to make an accurate comparison between them. I found this online agent 'Makyourmove' to be an excellent agent, they were very quick at everything which is what you need, we were on rightmove the same day as signing, we had viewings by the following day and a most suitable secure tenant by the end of the week. They dealt with all paperwork expediently and most importantly cost less than half the price of any agent. They responded very quickly to any queries and were very pleasant and helpful. I dont think I would use high street agents again they just don't compare with ' Make your move' I would most definitely recommend them and will be using them again myself.

August 21, 2017
Unprompted review
Rated 5 out of 5 stars

This may be the reliably best company I …

This may be the reliably best company I have ever had the pleasure of dealing with. Each time they are efficient, friendly, organised, brilliant manner on the phones/email... nothing seems too much trouble. They are also very reasonable! What's not to like! Recommend WHOLEHEARTEDLY. Well done Makeurmove. Will certainly use again.

August 14, 2017
Unprompted review
Rated 1 out of 5 stars

Slow to help tenants poor response to phone calls and emails

Slow to help tenants, poor communication total confusion caused by booking several companies to do the same job without informing the tenants and this is supposed to a big company that knows what its doing. You can never get hold of them in the office and you can regularly spend 20mins at a time trying to get through and when you do they dont care and fob you off so in short the worst companybi have ever dealt with along with thier rude disrespectful sub contractors bring back the old estate agents that they brought out (estatesdirect.com) as at least you could get jobs done and actually speak to someone who goves a damn.

August 7, 2017
Unprompted review
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Reply from makeurmove.co.uk

Hi Ricki,

Thank you for your feedback, I am sorry to hear you have been disappointed with the way in which the instruction for the annual gas safety check at your rental property was handled.

It is our understanding that you specified a time slot of 8-9.30am on 28th July and our engineer confirmed an appointment at 8am. They arrived at 8.32am but you had already left and this led to the engineer being unable to complete the check.

I have reviewed our communications and can see that emails have been responded to promptly within office hours, unfortunately calls made to us outside office hours will not be picked up. However I note that on the day in question your call shortly after 9am was answered and options for how we should proceed were presented to you, by this time the engineer themselves had been in touch and you had agreed a new appointment. This appointment has now been concluded.

I understand it is not always ideal to take time out from work in order to get these jobs completed and we will always try to work with tenants in order to find the most convenient way possible to get the required works done, if however you do experience any further issues please do not hesitate to get in touch.

Kind Regards,

Charlotte ~ Operations Manager

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Rated 5 out of 5 stars

"I'm an overseas investor...."

"I'm an overseas investor and reside in Australia, so the importance of an agent whom I can trust with virtually every aspect of my rental property is paramount. I've been with Makeurmove since Richard set up the company and I've been impressed since day one with the professionalism of his staff, the detailed reports I receive and the way they handle pretty much everything for me so I don't have to worry - there are generally never any surprises for me!"

July 15, 2017
Unprompted review
Rated 5 out of 5 stars

Very fast has rented out my property with professionalism

Brilliant !
MakeYourMove was recommended to me by my morgage adviser. I was worrying if I would be able to rent out my house , I need to pay morgage in time etc., it is my first experiance buy-to-let at all .
So, I refered to the company, sent everything they required ( it was not a lot) and stright away on the next day my property was desired by three families . I could not believe they did it so fast.
Well done MakeYourMove , thanx for your services.
Also they have very good prices for maintanants of your property if you wish. Definitely recommended .

July 7, 2017
Unprompted review
Rated 5 out of 5 stars

As a landlord

As a landlord, I have always had a positive experience and I have been using them for the past three years. Quick to respond to email queries and they are happy to tailor to landlords requirements and I never feel that they are overcharging for any particular service. I would definitely recommend - and already have done!

July 5, 2017
Unprompted review
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Rated 5 out of 5 stars

Excellent service

Excellent service. As a new customer I was taken through taken the process step by step and then received prompt text messages updating me on the progress. Everything was explained clearly, professionally and succinctly. Very Impressive.

June 15, 2017
Unprompted review
Rated 5 out of 5 stars

Managed 2 properties for me for a year

Managed 2 properties for me for a whole year with zero issues. Absolutely happy with how things worked from contracting to rent collection. Response to queries usually within 3-4 hours if not faster. I'm a happy customer.

June 1, 2017
Unprompted review
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Rated 4 out of 5 stars

Would definitely recommend.

Very easy process to find a new tenant and response to email/text messages was very quick. A little disappointed that we had to prompt issue of tenancy agreement, lodging deposit with DPS etc because this happened automatically last time. Will definitely use again.

April 24, 2017
Unprompted review
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Reply from makeurmove.co.uk

Hi Diane,

Thank you for your review, we are delighted to have assisted you with the letting of your property.
Thank you for the feedback on the tenancy documents process, currently we require the landlord to confirm issue of these before we proceed to offer any tenants a confirmed tenancy. We will however look at our process and see how we can automated this for our landlords in the future.
May we take this opportunity to wish you luck with your tenant and do let us know if there is anything we can do.

Kind Regards,

Charlotte ~ Operations Manager

Rated 5 out of 5 stars

Flat sale Didsbury

I recently used Makeurmove to sell my apartment in Didsbury. Jacqueline managed the sale and provided top service throughout. The company also offer a great value product. The sale took longer than expected due to issues with the buyer and Jacqueline was excellent in providing regular updates and keeping things moving. I would have no issues recommending the service to others.

April 10, 2017
Unprompted review
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Rated 5 out of 5 stars

Best online agents.

Fantastic service from start to finish. Second to none. Thank you Jacqueline Rattray for your first class service throughout.I would recommended this company to anyone .

March 25, 2017
Unprompted review
Rated 5 out of 5 stars

Surbiton flat rental

This is the 2nd time I've used Makeurmove as the 1st time I found it so easy to use. This time it was just as good, the team were helpful and always helped with my endless questions any time of day. I found a really great tenant within a week and paperwork was sorted efficiently. Thanks for making what could be a stressful time, a seamless one.

March 13, 2017
Unprompted review
Rated 5 out of 5 stars

Excellent company and such friendly helpful staff. I can highly recommend them.

We have been using MakeUrMove over the past 7+ years and have always found them very helpful and professional from a landlords perspective. The staff are lovely and always very friendly and helpful. I couldn't recommend them enough.
Thank you.

March 13, 2017
Unprompted review
makeurmove.co.uk logo

Reply from makeurmove.co.uk

Hi Tara,

Thank you for taking the time to leave us a review, we received your gift through the post today which was a lovely surprise and has gone down a treat in the office, thank you very much.

From myself and the rest of the team, it has been a pleasure working with you and we wish you all the best with your new tenants.

Kind Regards,

Charlotte Dowey ~ Operations Manager

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