Makita UK Reviews 

Initially was very disappointed with the service of the repair team. Admin staff were poor (see original review below). After speaking to the repair engineer I was given a free new battery with my tool which they didn't have to do. So it is much apprenticed. If Makita improve their communication, no one will have any complaints with this company.

Original review;
''very poor customer service.

Rang the repair department on three different times over the course of two days for an update on my tool, they told me they will ring me back with an update but didn't get any call back.

After ringing for the third time, I finally got a call back from a repair engineer who told me he was only told to call anyone back 30 minutes prior to ringing me.

As this is a professional tool, if it is taking longer to repair than anticipated , it is important to let the customer know. which they didn't bother to do.

No complaints on the repair engineer, but very poor admin staff.
For a professional tool manufacturer, level of customer service is very poor.''

Re: submersible water pump PF 0410

Firstly the instructions were virtually none existent. The instructions that were there were totally inadequate and written in terrible English. Obviously written by the Chinese to save costs and a chinese person who can't write good English and does not know how to use the product. Makita list this product as working in as little as 40mm of water. Good luck with that, we could only get it to work in water above 700mm deep. Phoned Makita customer service and.............there is none. Got bounced around from one numpty to another until they put me through to a dead line with endless voicemail options. Will never buy Makita again and will never waste another second phoning customer services.

Have to say the Makita LXT range are the best tools that I have ever owned. Currently have a combo drill, drill driver, jigsaw, circular saw and torch. The build quality is incredible and the battery versatility is so handy. Definitely recommend for both amateur and expert use!

Outstanding quality! Why cant we built this quality for close to this price in US?

My dirty water pump started tripping out the electrics. I contacted customer services via email one evening and received a reply the next morning. I was asked by Makita to return the pump to them which I did. Within a week of posting it I received a courtesy call from Makita advising a new replacement pump was on its way to me for next day delivery. Nothing but 5 stars for my experience of their customer service :)

We managed to lose a battery in a flowerbed for a week. After looking everywhere for it and eventually finding it, I contacted Makita to work out if it could safety be used, being that it had got wet. They replied promptly to say we could send the battery to them for testing. The battery failed the test, but they sent us a new one free of charge. Great customer service!

We have a G series drill and it has served us well. We've now bought a jigsaw, hedge trimmer and strimmer in the same range, but haven't used them yet. Hopefully they're just as good!